[Bug 856883] New: After update via "hp-upgrade"=?UTF-8?Q?=20hp=20doesn=C2=B4t=20start?=
https://bugzilla.novell.com/show_bug.cgi?id=856883 https://bugzilla.novell.com/show_bug.cgi?id=856883#c0 Summary: After update via "hp-upgrade" hp doesn´t start Classification: openSUSE Product: openSUSE 13.1 Version: Final Platform: i586 OS/Version: openSUSE 13.1 Status: NEW Severity: Critical Priority: P5 - None Component: Other AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: patrick.feucht@kabelbw.de QAContact: qa-bugs@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux i686; rv:26.0) Gecko/20100101 Firefox/26.0 I upgraded the hp-software via "hp-upgrade". Dependency problems were solved automatically. After the new version was installed the installer said that the new one 3.13.11 conflicts with the old version 3.13.10. There were 3 options to choose: 1. (i) Uninstall and install the new version; 2. overwrite the old version; 3. cancel. I have chosen the 1. After that following issue is there during starting hp-toolbox: Traceback (most recent call last): File "/usr/bin/hp-toolbox", line 39, in <module> from base import status, tui, module File "/usr/share/hplip/base/status.py", line 59, in <module> import hpmudext ImportError: libhpmud.so.0: cannot open shared object file: No such file or directory Reproducible: Always Steps to Reproduce: 1.Update via hp-toolbox to version 3.13.11 2.Update assistant is running 3.After chose the option "i" Actual Results: HP is not running Expected Results: HP must work -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856883 https://bugzilla.novell.com/show_bug.cgi?id=856883#c1 --- Comment #1 from Patrick Feucht <patrick.feucht@kabelbw.de> 2013-12-28 21:41:12 UTC --- Hello I have deleted all packages which the hp-installer installed for the version HPLIP-3.13.11. Then I reinstalled the old package HPLIP-3.13.10 again. Now it is working. Something is wrong with the new version HPLIP-3.13.11 and the installer/packages which were been installed caused of dependency. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856883 https://bugzilla.novell.com/show_bug.cgi?id=856883#c zhang jiajun <jzhang@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jzhang@suse.com AssignedTo|bnc-team-screening@forge.pr |jsuchome@suse.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856883 https://bugzilla.novell.com/show_bug.cgi?id=856883#c Jiří Suchomel <jsuchome@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|jsuchome@suse.com |jsmeix@suse.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=856883 https://bugzilla.novell.com/show_bug.cgi?id=856883#c2 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED CC| |amarnath.chitumalla@hp.com Found By|--- |Community User Resolution| |UPSTREAM Summary|After update via |After update via |"hp-upgrade" hp doesn´t |"hp-upgrade" hp-toolbox |start |fails with Python traceback | |(openSUSE hplip packages | |work) --- Comment #2 from Johannes Meixner <jsmeix@suse.com> 2014-01-07 14:30:45 CET --- "hp-upgrade" is HP's own upgrade tool. We (i.e. openSUSE) distribute the HPLIP software as is but we do not develop it. Please contact HPLIP directly via http://hplipopensource.com/hplip-web/support.html when threre are issues with HP's HPLIP software that are not caused by openSUSE, see "UPSTREAM" at https://bugzilla.novell.com/page.cgi?id=fields.html#status I added the HPLIP upstream developer Amarnath Chitumalla to the CC list of this bug to have HPLIP upstream informed. Patrick Feucht, FYI: Regarding "hp-upgrade" see also bnc#853405 Regarding the newest HPLIP version for openSUSE: I provide HPLIP 3.13.11 as RPM packages "hplip", "hplip-hpijs", and "hplip-sane" for various openSUSE and Suse Linux Enterprise versions in the "Printing" development project in the openSUSE build service for 32-bit i586 and 64-bit x86_64 architecture. E.g. for openSUSE 13.1 32-bit i586 from this direct URL http://download.opensuse.org/repositories/Printing/openSUSE_13.1/i586/ Please read https://build.opensuse.org/project/show?project=Printing in particular note therein: ======================================== The "Printing" project may contain new, upcoming software. Therefore the packages in the "Printing" project might neither be in a stable state nor fit well into currently installed systems. Have this in mind if you think about to install packages from the "Printing" project into your currently running system. Do not use "Factory" if your system is not "Factory". Use the matching packages for your particular system. The packages in the "Printing" project are only for testing, without any guarantee or warranty, and without any support. As an extreme example, this means if your complete computer center crashes because of those packages, it is only your problem. On the other hand this does not mean that those packages are known to be terrible broken but they are not thoroughly tested so that any unexpected issue can happen. ======================================== For general information see http://en.opensuse.org/SDB:How_to_set-up_a_HP_printer I assume you are a venturous openSUSE user who likes to try out if the openSUSE HPLIP 3.13.11 RPM packages "hplip", "hplip-hpijs", and "hplip-sane" work for you. In this case please report whether or not it works for you (you can add comments to this bug regardless that it is closed as "upstream" - i.e. there is no need to reopen it only to provide feedback). Many thanks in advance for testing it and for your feedback! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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