[Bug 209514] New: [EXCHANGE BETA] Evolution Groupwise Mail Display/Count Issues
https://bugzilla.novell.com/show_bug.cgi?id=209514 Summary: [EXCHANGE BETA] Evolution Groupwise Mail Display/Count Issues Product: SUSE Linux 10.1 Version: Final Platform: x86-64 OS/Version: SLED 10 Status: NEW Severity: Normal Priority: P5 - None Component: Evolution AssignedTo: kharish@novell.com ReportedBy: delder@novacoast.com QAContact: anagappan@novell.com BugsThisDependsOn: 209508 With the latest evolution builds: evolution-data-server-32bit-1.6.0-43.20 evolution-exchange-2.6.0-20060926 multisync-evolution-0.82+cvs-25.2 evolution-sharp-0.10.2-27.2 evolution-data-server-1.6.0-20060926 evolution-webcal-2.4.1-18.2 evolution-pilot-2.6.0-20060926 beagle-evolution-0.2.3-40.30 evolution-2.6.0-20060926 I occasionally will lose all of my mail from evolution and won't be able to view it until it re-downloads all my mail from my Inbox (a very long process as I have 20,000+ messages in my Inbox). This will usually happen after a crash but it can happen any time and I haven't tracked down what causes it to lose track of what mail it has already seen. I will attach a screenshot of the problem. I don't have console logs but if I can reproduce this when it first happens I'll submit more. I will submit console logs for startup when it doesn't see all the mail it should see. Thanks, Dan -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #1 from delder@novacoast.com 2006-10-02 12:01 MST ------- Created an attachment (id=100068) --> (https://bugzilla.novell.com/attachment.cgi?id=100068&action=view) Screenshot of evolution error The mailer component correctly displays the unread message count (6) but lists only 1 message in the Inbox when there are over 20,000. Trying to force it with a "Check Mail" or quiting and restarting doesn't seem to help (even after an evolution --force-shutdown). At some point it does wake up and starts to sync up. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #2 from delder@novacoast.com 2006-10-02 12:07 MST ------- Created an attachment (id=100070) --> (https://bugzilla.novell.com/attachment.cgi?id=100070&action=view) Console logs from running evolution I launched evolution, checked for new mail several times (selected show hidden messages several times), switched to Sent Items (new messages were automatically downloaded and synced), switched back to Inbox, and still no joy. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #3 from delder@novacoast.com 2006-10-02 12:15 MST ------- I forgot to mention, when a new message is received it will finally start to download all of my mail all over again. It won't be triggered until I receive a new message though for some reason. It takes ~3 hours to download my Inbox so it's a wee bit painful. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 kharish@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |drichard@largo.com AssignedTo|kharish@novell.com |psankar@novell.com Severity|Normal |Major Priority|P5 - None |P2 - High QAContact|anagappan@novell.com |pnayak@novell.com ------- Comment #4 from kharish@novell.com 2006-10-02 23:38 MST ------- Bumping priority and severity. David Richards from City of Largo has also reported issues on message count, so adding him on the watchlist. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #5 from psankar@novell.com 2006-10-05 04:49 MST ------- The issue seen by Dave (City of Largo) is different from what Dan Elder is facing. What Dave is seeing is: 1) You get a mail. 2) You mark it as read 3) Upon next folder switch, Evolution before syncing up the change that you have marked a message as read, gets the folder-list from server which still has Mailbox(1). I will file this as a seperate bug. What Dan Elder seeing is the case of Missing Mails. Everytime when you get a new mail in a folder, Evolution gets the uids of ALL the messages in the folder (where there is a new mail) and syncs up the items. So we will get rid of items deleted using other clients. What is happening in Dan's case is : Somehow the ALL list is returned NULL and hence Evolution blows up the entire cache. I will check when this is happening and fix this. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #6 from psankar@novell.com 2006-10-12 00:42 MST ------- By any chance you had "Show unread messages" selected on that instance ? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #7 from delder@novacoast.com 2006-10-12 08:29 MST ------- Yes, but I switched back in forth several times between Show unread messages and hide read nessages with no affect (until it realized there was mail it was missing and started to sync all of it). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #8 from delder@novacoast.com 2006-10-16 09:37 MST ------- Created an attachment (id=101586) --> (https://bugzilla.novell.com/attachment.cgi?id=101586&action=view) incorrect unread count screenshot Here's another screenshot showing how it gets the count of unread messages wrong. If I send a message it will refresh and show the correct unread message count for a while but eventually it somehow loses track. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #9 from psankar@novell.com 2006-10-16 10:12 MST ------- Have you enabled Status bar while taking this screen-shot? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #10 from delder@novacoast.com 2006-10-16 10:19 MST ------- Yes, it usually just shows "checking for new mail" but it will often be empty (nothing going on) while it shows the incorrect unread message count. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 Bug 209514 depends on bug 209508, which changed state. Bug 209508 Summary: [EXCHANGE BETA] [PATCH] Evolution Beta Crash on Shutdown https://bugzilla.novell.com/show_bug.cgi?id=209508 What |Old Value |New Value ---------------------------------------------------------------------------- Status|NEW |ASSIGNED Status|ASSIGNED |RESOLVED Resolution| |FIXED -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 psankar@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|[EXCHANGE BETA] Evolution |[EXCHANGE BETA] Evolution Groupwise missing |Groupwise Mail Display/Count|mails |Issues | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #11 from delder@novacoast.com 2006-11-05 22:08 MST ------- This is still a problem in the latest build: evolution-exchange-2.6.0-20061030 evolution-sharp-0.10.2-27.2 evolution-webcal-2.4.1-18.2 evolution-pilot-2.6.0-20061030 beagle-evolution-0.2.3-40.30 evolution-data-server-1.6.0-20061030 evolution-2.6.0-20061030 I will also attach the console logs. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #12 from delder@novacoast.com 2006-11-05 22:09 MST ------- Created an attachment (id=103878) --> (https://bugzilla.novell.com/attachment.cgi?id=103878&action=view) Console debug logs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #13 from delder@novacoast.com 2006-11-17 08:44 MST ------- This bug appears to be related to bug 222163 in that it will occur after the conditions in 222163. The screenshot captures taken (lostmail.png and lostmail2.png) are applicable to this bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #14 from delder@novacoast.com 2006-11-17 09:29 MST ------- Created an attachment (id=106061) --> (https://bugzilla.novell.com/attachment.cgi?id=106061&action=view) latest console logs with latest build After evolution loses all mail it isn't able to receive mail from Groupwise. Hopefully something in this output shows where evolution checks for mail and Groupwise says there isn't any (even though there are ~20,000 messages) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #15 from delder@novacoast.com 2006-11-17 09:30 MST ------- Created an attachment (id=106063) --> (https://bugzilla.novell.com/attachment.cgi?id=106063&action=view) console logs for when it finally starts seeing mail evolution is now seeing that it's missing all my mail and is downloading it in this console output (trimmed down for size considerations). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #16 from delder@novacoast.com 2006-11-17 09:32 MST ------- Created an attachment (id=106064) --> (https://bugzilla.novell.com/attachment.cgi?id=106064&action=view) evolution display Here's what the evolution UI looks like when I am finally able to force it to start retrieving my messages. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #17 from delder@novacoast.com 2006-11-19 10:29 MST ------- I'm having a slightly different problem now where evolution thinks (and shows) that I only have 303 messages (instead of ~20,000). I will delete my cache and re-create it to force a redownload since it's only giving me my mail for the past week. I will also attach a console debug log. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #18 from delder@novacoast.com 2006-11-19 10:29 MST ------- Created an attachment (id=106166) --> (https://bugzilla.novell.com/attachment.cgi?id=106166&action=view) debug logs for incorrect message count/display -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #19 from delder@novacoast.com 2006-11-19 18:39 MST ------- After deleting my cache and letting it re-create I could see all of my mail again. After quiting and re-launching evolution though everything is gone again. The folder and preview pane shows no mail at all but the folder list pane at least shows the correct count of unread mail. Manually forcing a "Check Mail" doesn't do anything. I have console debug logs and a screenshot which hopefully help explain what's happening. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #20 from delder@novacoast.com 2006-11-19 18:39 MST ------- Created an attachment (id=106179) --> (https://bugzilla.novell.com/attachment.cgi?id=106179&action=view) mailer component showing no mail -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #21 from delder@novacoast.com 2006-11-19 18:40 MST ------- Created an attachment (id=106180) --> (https://bugzilla.novell.com/attachment.cgi?id=106180&action=view) Console debug logs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514 ------- Comment #22 from delder@novacoast.com 2007-01-24 09:12 MST ------- I have modified my account settings to check every 10 minutes (up from 1 minute) and evolution still lost all my mail this morning. I restarted evolution when I noticed that an appointment which had been sent to me in Groupwise was having problems. I could accept it just fine and it would show up on my calendar but when I would go back into my mail the appointment request would show up bold (new) like I had never seen it before. I was having this problem yesterday as well but I tried restarting to see if that would help and when evolution started back up all my mail was gone (again). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=209514
Ashish Shrivastava
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