[Bug 443101] New: NO CPU Frequency Support for AMD Phenom(tm) 9950 Quad-Core Processor
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https://bugzilla.novell.com/show_bug.cgi?id=443101 Summary: NO CPU Frequency Support for AMD Phenom(tm) 9950 Quad- Core Processor Product: openSUSE 11.0 Version: Final Platform: x86-64 OS/Version: openSUSE 11.0 Status: NEW Severity: Major Priority: P5 - None Component: Kernel AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: alpha096@virginbroadband.com.au QAContact: qa@suse.de Found By: Customer Created an attachment (id=250842) --> (https://bugzilla.novell.com/attachment.cgi?id=250842) Startup Log in .txt format with dynamic word wrap == disabled. Boot Message attached shows No CPU Frequency control on AMD Phenom(tm) 9950 Quad-Core Processor. There is also no sensor ability to monitor both CPU and RAM Temperature which was available in AMD Athlon X 2 Processor. this sensor was demonstrated in the KDE Application 'Sensor Monitor V4 KDE 4.0.4 release 15.2', however I feel its only up to this application to make use of Hardware Sensors IF they are present. Start-up Log Entry is Starting ConsoleKitdone Loading CPUFreq modules (CPUFreq not supported) see attached for full start-up log - As always I only contemplate reporting a bug to do with the Kernel with the greatest of care and after much contemplation with myself. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 Robert Vojcik <rvojcik@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.provo.novell.com |trenn@novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c1 Thomas Renninger <trenn@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED --- Comment #1 from Thomas Renninger <trenn@novell.com> 2008-11-14 09:56:05 MST --- What is the output if you try to load powernow-k8 manually? You probably need a new BIOS. Please update and try again. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 Thomas Renninger <trenn@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |alpha096@virginbroadband.com.au Priority|P5 - None |P4 - Low -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User alpha096@virginbroadband.com.au added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c2 Scott Couston <alpha096@virginbroadband.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |alpha096@virginbroadband.com.au Status|NEEDINFO |ASSIGNED Info Provider|alpha096@virginbroadband.com.au | --- Comment #2 from Scott Couston <alpha096@virginbroadband.com.au> 2008-11-14 13:49:38 MST --- There IS no BIOS Update as Current with no reported issues. Please provide action to load powernow-k8 manually Sorry I have not forced manual load before -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c3 Thomas Renninger <trenn@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |alpha096@virginbroadband.com.au --- Comment #3 from Thomas Renninger <trenn@novell.com> 2008-11-17 20:31:21 MST --- modprobe powernow-k8 What does it write to syslog then (e.g.: "dmesg |tail -n30") Please also upload acpidump output. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User alpha096@virginbroadband.com.au added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c4 Scott Couston <alpha096@virginbroadband.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|alpha096@virginbroadband.com.au | --- Comment #4 from Scott Couston <alpha096@virginbroadband.com.au> 2008-11-18 12:54:20 MST --- #modprobe powernow-k8 FATAL: Error inserting powernow_k8 (/lib/modules/2.6.25.18-0.2-default/kernel/arch/x86/kernel/cpu/cpufreq/powernow-k8.ko): No such device -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c5 Thomas Renninger <trenn@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |alpha096@virginbroadband.com.au --- Comment #5 from Thomas Renninger <trenn@novell.com> 2008-11-19 07:32:17 MST --- This very much looks like the BIOS does not know about the CPU(s). Did the CPUs got upgraded? Please send all info requested in comment #3 (dmesg and acpidump output still missing). Hmm, please also send dmidecode output so that we know what kind of motherboard we have here. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User alpha096@virginbroadband.com.au added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c6 Scott Couston <alpha096@virginbroadband.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED Info Provider|alpha096@virginbroadband.com.au | Resolution| |NORESPONSE --- Comment #6 from Scott Couston <alpha096@virginbroadband.com.au> 2008-11-21 16:32:00 MST --- Info : No no upgrade of CPU - Motherboard was aware of AMD Cool'N Quite and AMD Q Fun functionality : Unable to provide further info due equipment loss in cyclonic Weather - Unsure of Insurance Replacement and Restoration of anything much: -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User trenn@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c7 --- Comment #7 from Thomas Renninger <trenn@novell.com> 2008-11-22 15:41:25 MST ---
Unsure of Insurance Replacement and Restoration Sorry about that. Good luck.
Motherboard was aware of AMD Cool'N Quite It must know the exact CPU. Cool'N Quite normally works out well if the correct ACPI tables are provided. Next step would have been, that I look at these BIOS tables. Please reopen if you again should have problems.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User alpha096@virginbroadband.com.au added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c8 --- Comment #8 from Scott Couston <alpha096@virginbroadband.com.au> 2008-11-23 16:52:52 MST --- Thank you for your kind thoughts - We are Lucky to have a roof and no leeks and the Electricity back on for good - 3,000 People have No Roof and 32,000 still without power - Just love Christmas!! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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https://bugzilla.novell.com/show_bug.cgi?id=443101 User alpha096@virginbroadband.com.au added comment https://bugzilla.novell.com/show_bug.cgi?id=443101#c9 --- Comment #9 from Scott Couston <alpha096@virginbroadband.com.au> 2008-12-31 13:16:05 MST --- Conclusion: Every Motherboard that supports AMD AM2 socket has the BIOS feature called AMD Cool 'n Quiet. If enabled the CPU will start at min clock speed and as demand grows so does the Clock Speed. In this mode the CPU is extremely sluggish to start upping its clock and performs poorly in the sense that it requires huge demand to increase clock speed. The best PC performance to be gained is to disable Cool 'n Quiet but leave Smart Q Fan enabled to dynamically adjust CPU fan. The AM2 socket CPU run very very hot, and when I build one I always add 2 x 12cm High Performance Case Fans with Dynamic Speed and 2 x 8cm High Performance Case Fans with static speed all facing outward air flow. Selection of PC case is of absolute priority and must feature direct air flow from outside to above CPU fan. 1 x 12Cm Case Fan is located at rear 2 x 8CM at rear of case 1 x 12cm case fan in front of HDDs When CPU and ambient air temp is high the CPU fan will literally scream in its speed. Whilst Cool 'n Quiet is Enabled the Kernel IS permitted dynamic control over CPU clock via ACPI Whilst Cool 'n Quiet is Disabled the Kernel IS NOT permitted ACPI control. The only time I have ever get into a little trouble with Disabling Cool 'n Quiet is Enabled is during OpenSuse Install where this process is both extremely taxing on CPU AND and sustained over very long period of time. Without proper cooling the first sign of CPU overheat is during the end where Yast downloads and installs many updates. If the CPU is too hot the user will see errors in downloading of update file with CRC failure and frequent retrys. The motherboard will initiate a thermal shutdown if CPU/RAM temp is critical despite the status of Cool 'n Quiet. Cool 'n Quiet should be Enabled at any complete install of OpenSuse or and Update of same - unless your case carries outrageously large (as in my situation above) air displacement methods. Attn QA - you may wish to adjust resolution reason code and yes my Insurance paid for all new hardware - ALL 10 of them!!!!!!!!!! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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