[Bug 380409] New: Error "USBDEVFS_CONTROL failed cmd lsusb" reading device (USB-Dongle)
https://bugzilla.novell.com/show_bug.cgi?id=380409 User jan@promo.de added comment https://bugzilla.novell.com/show_bug.cgi?id=380409#c1 Summary: Error "USBDEVFS_CONTROL failed cmd lsusb" reading device (USB-Dongle) Product: openSUSE 10.3 Version: Final Platform: x86-64 OS/Version: openSUSE 10.3 Status: NEW Severity: Normal Priority: P5 - None Component: Other AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: jan@promo.de QAContact: qa@suse.de Found By: Customer Hello, we are using an USB-Dongle for a software. Sometimes there is an error like "kernel: usb 3-2.1: usbfs: USBDEVFS_CONTROL failed cmd machid rqt 161 rq 1 len 12 ret -110" in the /var/log/messages and the protected software aborted with an license-error. The command "machid" ist a tool from this software. I can reproduce this error with the Linux command "lsusb". If I call "lsusb -v -s 003:003" in a skript with a loop (call every 1 second), after a while (sometimes after 2 minutes, sometimes after 1 hour) I also become an error like "kernel: usb 3-2.1: usbfs: USBDEVFS_CONTROL failed cmd lsusb rqt 128 rq 6 len 255 ret -110" in the /var/log/messages. I can not exact say after which time the error comes, but the error comes sure !! May System is a SUN workstation with AMD-Opteron and openSuSE 10.3. uname -a says: Linux opteron 2.6.22.17-0.1-default #1 SMP 2008/02/10 20:01:04 UTC x86_64 x86_64 x86_64 GNU/Linux If I connect the usb-dongle, the system says : kernel: usb 4-2: new low speed USB device using ohci_hcd and address 2 kernel: usb 4-2: new device found, idVendor=07c0, idProduct=1001 kernel: usb 4-2: new device strings: Mfr=1, Product=2, SerialNumber=3 kernel: usb 4-2: Product: HeliosMachid kernel: usb 4-2: Manufacturer: Code Mercenaries kernel: usb 4-2: SerialNumber: EE0007F2 kernel: usb 4-2: configuration #1 chosen from 1 choice Greetings Jan -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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Robert Vojcik
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Greg Kroah-Hartman
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Jan Asmus
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Jan Asmus
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Jan Asmus
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--- Comment #14 from Jan Asmus
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--- Comment #17 from Oliver Neukum
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--- Comment #20 from Jan Asmus
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Jan Asmus
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--- Comment #25 from Jan Asmus
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--- Comment #26 from Jan Asmus
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--- Comment #27 from Greg Kroah-Hartman
I have asked also several of our customers with Linux installations and usage of this dongle. They all have this errors in the messages files.
Distributions are: openSuSE 10.3 SLES 9 SLES 10 RedHat Enterprise 4 RedHat Enterprise 5 Debian
That makes it sound more like a hardware problem with this dongle, than a specific SuSE bug in the system. Is there any way to just increase the timeout in the userspace program that checks the dongle? That is what the patch that Oliver sent you does, and it seems to help solve the issue. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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--- Comment #28 from Jan Asmus
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--- Comment #29 from Jan Asmus
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Oliver Neukum
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--- Comment #34 from Jan Asmus
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--- Comment #35 from Oliver Neukum
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--- Comment #43 from Oliver Neukum
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--- Comment #47 from Oliver Neukum
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