[Bug 615770] New: Open Office don't start. After that it crash after recovery.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c0 Summary: Open Office don't start. After that it crash after recovery. Classification: openSUSE Product: openSUSE 11.3 Version: Factory Platform: x86-64 OS/Version: openSUSE 11.3 Status: NEW Severity: Critical Priority: P5 - None Component: OpenOffice.org AssignedTo: bnc-team-ooo@forge.provo.novell.com ReportedBy: lars.koraeus@gmail.com QAContact: cwei@novell.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-GB; rv:1.9.2.4) Gecko/20100527 SUSE/3.6.4-2.2 Firefox/3.6.4 Open Office has never started. Second and subsequent trial leads to file recover of "Untitled 1". After [Start Recovery] it says "Successfully recovered". When [Finish] it crash. Thge same if using [Cancel]. Run from konsole :~> X-Error: BadMatch (invalid parameter attributes) Major opcode: 59 (X_SetClipRectangles) Resource ID: 0x60001d7 Serial No: 9382 (9382) Reproducible: Always Steps to Reproduce: 1.ooofromtemplate 2.X-Error: BadMatch (invalid parameter attributes) Major opcode: 59 (X_SetClipRectangles) Resource ID: 0x600015b Serial No: 7567 (7567) 3. Actual Results: Unable to start Open Office Expected Results: Start OpenOffice -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c1 Thorsten Behrens <tbehrens@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |tbehrens@novell.com InfoProvider| |lars.koraeus@gmail.com --- Comment #1 from Thorsten Behrens <tbehrens@novell.com> 2010-06-24 13:18:23 UTC --- Lars, could you try to obtain a backtrace, as outlined here: http://en.opensuse.org/Bugs:OOo#How_to_get_backtrace ? Please, start ooo from a terminal again, and "export SAL_SYNCHRONIZE=1" before, to disable X11 asynchronicity. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
From my point of view everything works now. But I do not know what did cause
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c2 Lars Koraeus <lars.koraeus@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |lars.koraeus@gmail.com --- Comment #2 from Lars Koraeus <lars.koraeus@gmail.com> 2010-06-24 14:14:25 UTC --- I can install the debug package during the weekend if you still think it is necessary. This problem is only on one computer with AMD Phenom(tm) II X4 945 Processor and nVidia G96 [GeForce 9400 GT] with 2D driver: nouveau and 3D driver: nouveau Gallium (7.8.1) On other it works out from the box. It also works if I create a new user. Only problem with the first users created at installation. I renamed the .oo3 and then it started and works OK. I can reinstall it again if you think this is necessary or this just was something that can happen. this in the first place. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c3 --- Comment #3 from Thorsten Behrens <tbehrens@novell.com> 2010-06-24 14:22:00 UTC --- Lars, that would be great if you could do that - the note with the .ooo3 subdir is crucial, yes, it happens seldomly that newer versions choke on remnants from older ones there - but would be nice to pinpoint the exact problem. I'll keep the status to needinfo, if for whatever reason you don't find time, just set it back. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c4 Lars Koraeus <lars.koraeus@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|lars.koraeus@gmail.com | Target Milestone|--- |RC 1 --- Comment #4 from Lars Koraeus <lars.koraeus@gmail.com> 2010-06-27 05:53:40 UTC --- I have made a new install. Sorry, but it works. I went back to the old one one and run it with the debugger. The result is attached. I also attach a dirdiff between the working and the crashing .ooo3. If the .ooo3//user/registry/data/org/openoffice/Office/Recovery.xcu is removed everything works. The question is why it crashed the first time an created the recovery of the empty "untitled" document. The erroneous Recovery.xcu is attached. Re the gdb log file. I do not understand how to solv the following as things quickly get outdated Missing separate debuginfo for /usr/lib64/ooo3/ure/lib/introspection.uno.so Try: zypper install -C "debuginfo(build-id)=dc00d1221238a6f1db597dcc9d922a7d8e463226" # zypper install -C "debuginfo(build-id)=dc00d1221238a6f1db597dcc9d922a7d8e463226" Loading repository data... Warning: Repository 'Updates for openSUSE 11.3 11.3-1.71' appears to outdated. Consider using a different mirror or server. Reading installed packages... 'OpenOffice_org-ure-debuginfo' providing 'debuginfo(build-id) = dc00d1221238a6f1db597dcc9d922a7d8e463226' is already installed. Resolving package dependencies... Nothing to do. To summarize this. The very first time openOffice was started it crashed for some unknown reason and created the faulty recovery. I cannot reproduce it. But one could expect openoffice to be more fault tolerant for this. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c5 --- Comment #5 from Lars Koraeus <lars.koraeus@gmail.com> 2010-06-27 05:55:20 UTC --- Created an attachment (id=371951) --> (http://bugzilla.novell.com/attachment.cgi?id=371951) A dirdiif between the faulty and the working ooo3 dirs -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c6 --- Comment #6 from Lars Koraeus <lars.koraeus@gmail.com> 2010-06-27 05:56:28 UTC --- Created an attachment (id=371952) --> (http://bugzilla.novell.com/attachment.cgi?id=371952) The debug log -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c7 --- Comment #7 from Lars Koraeus <lars.koraeus@gmail.com> 2010-06-27 06:00:11 UTC --- Created an attachment (id=371953) --> (http://bugzilla.novell.com/attachment.cgi?id=371953) The file that make openoffice bail out -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c8 Lars Koraeus <lars.koraeus@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |CLOSED Resolution| |WONTFIX --- Comment #8 from Lars Koraeus <lars.koraeus@gmail.com> 2010-06-27 06:01:57 UTC --- I cannot do any more at the moment -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c9 Tor Lillqvist <tlillqvist@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |tlillqvist@novell.com Resolution|WONTFIX |INVALID --- Comment #9 from Tor Lillqvist <tlillqvist@novell.com> 2010-06-27 18:01:28 UTC --- Changing resolution to "INVALID". It's up to the maintainers to set it to "WONTFIX" if and when such a decision is made. Which was not the case here. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c10 Lars Koraeus <lars.koraeus@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|CLOSED |REOPENED Resolution|INVALID | AssignedTo|bnc-team-ooo@forge.provo.no |lars.koraeus@gmail.com |vell.com | --- Comment #10 from Lars Koraeus <lars.koraeus@gmail.com> 2010-07-03 10:56:09 UTC --- Created an attachment (id=373681) --> (http://bugzilla.novell.com/attachment.cgi?id=373681) Output from gdb As seen not very successful. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c11 --- Comment #11 from Lars Koraeus <lars.koraeus@gmail.com> 2010-07-03 11:00:18 UTC --- Sorry But now I reopen it again. Back to as before but this time there is now way to work around it. When starting OO it claim that it has a file notitle-1 to restore. Whatever I choose to do it recover the file and then crash. Eve if I remove .ooo3 I get the same behaviour. Have rune it with gdb but not very successfully. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c12 --- Comment #12 from Lars Koraeus <lars.koraeus@gmail.com> 2010-07-03 11:05:00 UTC --- Created an attachment (id=373682) --> (http://bugzilla.novell.com/attachment.cgi?id=373682) Here when Itry to follow an advice from gdb -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=615770 http://bugzilla.novell.com/show_bug.cgi?id=615770#c13 Lars Koraeus <lars.koraeus@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution| |FIXED --- Comment #13 from Lars Koraeus <lars.koraeus@gmail.com> 2010-07-04 12:32:40 UTC --- After today’s update it seems to work again. Probably because my packages is out of sync with each other. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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