[Bug 682402] New: Intermittent fail to power off on shutdown on Acer Extensa 5220
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c0 Summary: Intermittent fail to power off on shutdown on Acer Extensa 5220 Classification: openSUSE Product: openSUSE 11.4 Version: Final Platform: x86-64 OS/Version: openSUSE 11.4 Status: NEW Severity: Normal Priority: P5 - None Component: Other AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: richard@urmonas.net QAContact: qa@suse.de Found By: --- Blocker: --- Created an attachment (id=421211) --> (http://bugzilla.novell.com/attachment.cgi?id=421211) var-log-message last entries for a shutdown with no power off User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:2.0.0) Gecko/20100101 Firefox/4.0 Fresh install of openSUSE x86-64 KDE as the single OS on the disk, on an Acer Extensa 5220 with Celeron 550 processor. Most times the computer will shut down and power off. However sometimes randomly the system will shutdown but not power off. I first noticed this with the power management set so that the laptop will shutdown on lid close. I always close all programs / windows before shutdown. The system finishes with the screen turned off, and unresponsive, it sounds as if the hard drive shuts down (seems to make the click of drive shutting down) but power LEDs and WiFi LED remain lit. Looking at /var/log/messages the only significant difference between a "good" shutdown and a "bad" shutdown is that on a "good" shutdown there is an acpid: exiting message. There is no such message on a "bad" shutdown. Looking for a cause I have tried a wide range of shutdowns. It does not appear to be related to what programs were in use, how long the system was running, or temperature. I tried shutdown just using the close lid, and also shutdown just using the menu selection. There is no obvious pattern. I also tried a fresh install of 11.4 x86-64 with Gnome desktop, and also a fresh x86 (32 bit) KDE install. These both had the same problem. Note that this problem occurs even with the default configuration. A possibly unrelated clue is that sometimes the shutdown / power-off takes a much longer time, so a shutdown normally takes less than 15 seconds from initiating shutdown to power-off, but sometimes it takes around 45 seconds. Note: This same laptop has run several versions of Ubuntu, Debian squeeze, and Fedora 14 with no shutdown / power-off problem. Reproducible: Sometimes Steps to Reproduce: 1. Normal shutdown of system 2. Approximately 1 in 4 times the laptop will not power off 3. Actual Results: Fails to power-off approximately 1 in 4 times, Expected Results: Power-off at end of shutdown cycle. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c1 David Kerkhof <dutchkind@txoriaskea.org> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |dutchkind@txoriaskea.org --- Comment #1 from David Kerkhof <dutchkind@txoriaskea.org> 2011-04-14 07:49:54 UTC --- I have the same problem on my acer aspire 2920 ever since upgrading 11.3 to 11.4 (64bit) and it gets so annoying that I even start considering going back to 11.3. I have been looking at log messages, took video shots when shutting down, nothing that stands out. The same error messages are there at a normal shudown and when the system doesn't poweroff. I use the standard systemd, changed /usr/share/kde4/config/kdm/kdmrc, /etc/sysconfig/shutdown and /etc/sysconfig/boot to have poweroff in it, but nothing helps. I do note however that since the upgrade to 11.4 I get some warning about not being able to umount of the encrypted /tmp telling device is busy. Never had that problem before, no red messages. But as I said, with this message is also shutdown properly the other half the time. In /var/log/messages I see this (again: always there, every shutdown): Apr 14 08:32:56 dklinux-lt kdm: :0[2377]: pam_mount(mount.c:64): umount messages: Apr 14 08:32:56 dklinux-lt kdm: :0[2377]: pam_mount(mount.c:68): umount: /home/***: apparaat is bezig Apr 14 08:32:56 dklinux-lt kdm: :0[2377]: pam_mount(mount.c:68): (Welke processen het apparaat gebruiken kan mogelijk Apr 14 08:32:56 dklinux-lt kdm: :0[2377]: pam_mount(mount.c:68): gevonden worden met behulp van lsof(8) of fuser(1).) Apr 14 08:32:56 dklinux-lt kdm: :0[2377]: pam_mount(mount.c:721): unmount of /home/***.img failed Apr 14 08:32:56 dklinux-lt shutdown[4288]: shutting down for system halt Apr 14 08:32:57 dklinux-lt init: Switching to runlevel: 0 Apr 14 08:32:57 dklinux-lt NetworkManager[1533]: <error> [1302762777.639099] [nm-manager.c:1368] user_proxy_init(): could not init user settings proxy: (3) Could not get owner of name 'org.freedesktop.NetworkManagerUserSettings': no such name Apr 14 08:32:57 dklinux-lt NetworkManager[1533]: <error> [1302762777.642110] [nm-manager.c:1368] user_proxy_init(): could not init user settings proxy: (3) Could not get owner of name 'org.freedesktop.NetworkManagerUserSettings': no such name Apr 14 08:32:57 dklinux-lt NetworkManager[1533]: <error> [1302762777.642810] [nm-manager.c:1368] user_proxy_init(): could not init user settings proxy: (3) Could not get owner of name 'org.freedesktop.NetworkManagerUserSettings': no such name Regards, David -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c zj jia <zjjia@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |zjjia@novell.com AssignedTo|bnc-team-screening@forge.pr |werner@novell.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c2 Dr. Werner Fink <werner@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |coolo@novell.com, | |hmacht@novell.com, | |mt@novell.com, | |os.gnome.maintainers@gmail. | |com, thoenig@novell.com --- Comment #2 from Dr. Werner Fink <werner@novell.com> 2011-07-07 07:46:01 UTC --- Disable parallel boot and *please* set the default language to english or translate the error/warning messages found in /var/log/messages to english. /etc/sysconfig/boot -> RUN_PARALLEL="no" /etc/sysconfig/language -> RC_LANG="POSIX" -> RC_LC_MESSAGES="" -> ROOT_USES_LANG="ctype" Then please disable early kdm and early syslog with insserv -r earlysyslog earlyxdm IMHO it could a dependcy mismatch (e.g. acpid, network, dbus) and/or as well as a not detected (network) device dependency with kdm. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c3 Dr. Werner Fink <werner@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |richard@urmonas.net --- Comment #3 from Dr. Werner Fink <werner@novell.com> 2011-07-14 14:59:30 UTC --- Any news? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c4 --- Comment #4 from David Kerkhof <dutchkind@txoriaskea.org> 2011-09-03 18:53:54 UTC --- Sorry, been a long time. As for me, I dropped 11.4 and went back to 11.3. This problem and many other problems made me decide to wait for next release while I happily use 11.3, so I won't be able to tell anything on 11.4 more now even since I installed 12.1 milestone 5 in the 11.4 partition. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c5 --- Comment #5 from Richard Urmonas <richard@urmonas.net> 2011-09-04 23:21:09 UTC --- Finally I am back in a place with decent internet access. I have not been using openSuse for some time. So: 1) I purchased a new hard drive. 2) Completely fresh network install of OpenSuse 11.4 64 bit KDE as the only OS on this drive 3) Installed all updates 4) Minimal config changes 5) Confirmed the problem is still present 6) Made the requested changes The problem is still present. On the third shutdown it failed to power off. Sorry it has taken so long to respond. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c6 --- Comment #6 from Dr. Werner Fink <werner@suse.com> 2011-09-05 07:32:32 UTC --- Please try out my suggestion from comment #2 as I'd like to know which service violates the required dependcies. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c7 Marius Tomaschewski <mt@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bili@suse.com --- Comment #7 from Marius Tomaschewski <mt@suse.com> 2011-09-05 11:53:30 UTC --- Added Bin Li to Cc to take a look at the messages in comment 1...; you seem to use pam_mount for /home/***.img and NetworkManager. I guess, the NM holds open some files in $HOME (user profile) and pam_mount is unable to umount the image.... Could it also be, that the images are on some remote filesystem (nfs, smb)? Please provide supportconfig (install supportutils), so we get more information about the configuration you're using. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c8 --- Comment #8 from Richard Urmonas <richard@urmonas.net> 2011-09-06 20:34:42 UTC --- Created an attachment (id=449463) --> (http://bugzilla.novell.com/attachment.cgi?id=449463) /var/log/messages for a boot with failed power-off, with changes as per comment 2 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c9 --- Comment #9 from Richard Urmonas <richard@urmonas.net> 2011-09-06 20:35:49 UTC --- Created an attachment (id=449464) --> (http://bugzilla.novell.com/attachment.cgi?id=449464) /var/log/messages for shutdown with failed power-off, with changes as per comment 2 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c10 --- Comment #10 from Richard Urmonas <richard@urmonas.net> 2011-09-06 20:36:49 UTC --- Created an attachment (id=449465) --> (http://bugzilla.novell.com/attachment.cgi?id=449465) supportconfig tar ball -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c11 --- Comment #11 from Richard Urmonas <richard@urmonas.net> 2011-09-06 20:40:01 UTC --- Werner, I have made the changes you suggested in comment 2. I have compared /var/log/messages for both "good" and "bad" start-up and shutdown. I can see no difference. I have attached files. I think that I may not have provided the information you actually wanted, so please feel free to specify what you require. Marius, I have attached the supportconfig tarball. I am not sure if you require more information, so please feel free to specify what you require. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c13 Dr. Werner Fink <werner@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- InfoProvider|richard@urmonas.net |mt@suse.com --- Comment #13 from Dr. Werner Fink <werner@suse.com> 2012-06-19 16:17:06 UTC --- I've not found any clue from the logs ... comment #1 I guess a timing problem with unmounting a fuse file system and shuting down the network. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c14 Marius Tomaschewski <mt@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- InfoProvider|mt@suse.com |bili@suse.com --- Comment #14 from Marius Tomaschewski <mt@suse.com> 2012-08-13 10:38:48 UTC --- I've reviewed the logs, but didn't found anything special too. It is a question for Bin Li as it is a NetworkManager cleanup/shutdown issue. Except of this and I guess more for the sake of completeness as NM is in use, this system is affected by yast2-network bugs [can't find the bug nr any more], which sets all interfaces to STARTMODE="nfsroot" (-> means to never shut down marked network interfaces): # /etc/sysconfig//network/ifcfg- ... STARTMODE='nfsroot' ... => crap, delete /etc/sysconfig//network/ifcfg- completely #==[ Configuration File ]===========================# # /etc/sysconfig//network/ifcfg-eth0 # /etc/sysconfig//network/ifcfg-wlan0 ... STARTMODE='nfsroot' ... => change both to STARTMODE=auto when no NFS root is in use. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=682402 https://bugzilla.novell.com/show_bug.cgi?id=682402#c15 Dr. Werner Fink <werner@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED InfoProvider|bili@suse.com | Resolution| |NORESPONSE --- Comment #15 from Dr. Werner Fink <werner@suse.com> 2012-10-16 17:01:28 UTC --- No response -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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