[Bug 822214] New: usb 3.0 ports not functioning
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c0 Summary: usb 3.0 ports not functioning Classification: openSUSE Product: openSUSE 12.3 Version: Final Platform: Other OS/Version: openSUSE 12.3 Status: NEW Severity: Normal Priority: P5 - None Component: Kernel AssignedTo: kernel-maintainers@forge.provo.novell.com ReportedBy: chris@ncsnetwork.net QAContact: qa-bugs@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:21.0) Gecko/20100101 Firefox/21.0 on a Sony Vaio SVT151A11L the right hand(3.0) usb ports do not function with confirmed working devices(confirmed by using them on the 2.0 usb on the left of the unit). I am using kernel version: linux-7v9h:/home/chris.thompson # uname -r 3.9.4-1.g51bf0ff-desktop Reproducible: Always Steps to Reproduce: 1. Plug in a mouse or any usb device to a usb 3.0 port 2. nothing happens, no output within dmesg or messages 3. device is not functional or usable. Actual Results: Nothing Happens Expected Results: the device should be detected by the kernel and accessible via the usb 3.0 ports. the behavior is confirmed with the kotd as well the default repository kernel. The output of lsusb does not show any difference: Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub Bus 003 Device 002: ID 05e3:0608 Genesys Logic, Inc. USB-2.0 4-Port HUB Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 04f3:002d Elan Microelectronics Corp. Bus 001 Device 004: ID 0489:e036 Foxconn / Hon Hai Bus 001 Device 005: ID 05ca:18c4 Ricoh Co., Ltd Bus 003 Device 003: ID 0d8c:000c C-Media Electronics, Inc. Audio Adapter Bus 003 Device 004: ID 045e:0737 Microsoft Corp. Compact Optical Mouse 500 Bus 003 Device 005: ID 045e:0737 Microsoft Corp. Compact Optical Mouse 500 ** Please note that the last inputs are an example of a different bug already reported id: 813373 the output of dmesg and /var/log/messages say nothing after having plugged in the usb on the 3.0 ports. I'm unsure if required, however here is the output from lspci: linux-7v9h:/home/chris.thompson # lspci 00:00.0 Host bridge: Intel Corporation 3rd Gen Core processor DRAM Controller (rev 09) 00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09) 00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04) 00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04) 00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04) 00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04) 00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4) 00:1c.1 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 2 (rev c4) 00:1c.2 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 3 (rev c4) 00:1d.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 (rev 04) 00:1f.0 ISA bridge: Intel Corporation HM76 Express Chipset LPC Controller (rev 04) 00:1f.2 SATA controller: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] (rev 04) 00:1f.3 SMBus: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller (rev 04) 02:00.0 Network controller: Atheros Communications Inc. AR9485 Wireless Network Adapter (rev 01) 0e:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168 PCI Express Gigabit Ethernet controller (rev 07) linux-7v9h:/home/chris.thompson # rpm -qi kernel-desktop-3.9.4-1.1.g51bf0ff.x86_64 Name : kernel-desktop Version : 3.9.4 Release : 1.1.g51bf0ff Architecture: x86_64 Install Date: Tue May 28 10:22:49 2013 Group : System/Kernel Size : 165027919 License : GPL-2.0 Signature : RSA/SHA1, Sun May 26 03:49:42 2013, Key ID eceef21003579c1d Source RPM : kernel-desktop-3.9.4-1.1.g51bf0ff.nosrc.rpm Build Date : Sun May 26 03:46:33 2013 Build Host : build70 Relocations : (not relocatable) Vendor : obs://build.opensuse.org/Kernel URL : http://www.kernel.org/ Summary : Kernel optimized for the desktop Description : This kernel is optimized for the desktop. It is configured for lower latency and has many of the features that aren't usually used on desktop machines disabled. Source Timestamp: 2013-05-24 21:52:42 +0200 GIT Revision: 51bf0ff1f2b554d0b6f3e808dfd9a3d386238c1b GIT Branch: stable Distribution: Kernel:stable linux-7v9h:/home/chris.thompson # -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c1 Carlos Salazar-Lazaro <salazarlazc@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |salazarlazc@gmail.com --- Comment #1 from Carlos Salazar-Lazaro <salazarlazc@gmail.com> 2013-07-04 12:51:04 UTC --- I don't think your scenario was similar to mine because lsusb is detecting the usb 3.0 hub in your case. However you could try passing the flag "acpi=noirq" to the booting kernel command in your boot loader and see if this solves the problem. Or, you could configure your kernel to boot without the irq. See my bug report for more information: Bug 828191 - All USB 3.0 ports are not detected by the kernel. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c Jeff Mahoney <jeffm@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kernel-maintainers@forge.pr |oneukum@suse.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c2 Oliver Neukum <oneukum@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |chris@ncsnetwork.net --- Comment #2 from Oliver Neukum <oneukum@suse.com> 2013-07-16 13:11:18 UTC --- Please provide dmesg -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c3 Chris Thompson <chris@ncsnetwork.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|chris@ncsnetwork.net | --- Comment #3 from Chris Thompson <chris@ncsnetwork.net> 2013-07-19 23:49:10 UTC --- Created an attachment (id=548726) --> (http://bugzilla.novell.com/attachment.cgi?id=548726) linux-7v9h:/home/chris.thompson # dmesg | tee -a dmesg.log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c4 --- Comment #4 from Chris Thompson <chris@ncsnetwork.net> 2013-07-19 23:52:32 UTC --- (In reply to comment #1)
I don't think your scenario was similar to mine because lsusb is detecting the usb 3.0 hub in your case. However you could try passing the flag "acpi=noirq" to the booting kernel command in your boot loader and see if this solves the problem. Or, you could configure your kernel to boot without the irq.
See my bug report for more information:
Bug 828191 - All USB 3.0 ports are not detected by the kernel.
I did attempt to boot the kernel(s) with the recommended action: Reboot -- select advanced boot options Edit current kernel append acpi=noirq f10 to boot Confirm device functionality from left hand port(2.0) attempted to use the usb 3.0 ports right hand port Both kernels failed with the test I'm sorry to report kernel-desktop-3.10.0-1.1.g3dcd746.x86_64 kernel-desktop-3.9.5-1.1.g08531e3.x86_64 Sorry for the latency in response -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c5 Oliver Neukum <oneukum@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |chris@ncsnetwork.net --- Comment #5 from Oliver Neukum <oneukum@suse.com> 2013-07-20 03:27:50 UTC --- [ 2.054872] usb 3-1: new full-speed USB device number 2 using xhci_hcd [ 2.067025] usb 3-1: New USB device found, idVendor=0d8c, idProduct=0139 [ 2.067027] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 2.067028] usb 3-1: Product: USB PnP Sound Device [ 2.067029] usb 3-1: Manufacturer: C-Media Electronics Inc. [ 2.067671] input: C-Media Electronics Inc. USB PnP Sound Device as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1:1.3/input/input4 [ 2.067800] hid-generic 0003:0D8C:0139.0002: input,hidraw0: USB HID v1.00 Device [C-Media Electronics Inc. USB PnP Sound Device] on usb-0000:00:14.0-1/input3 According to your log, the XHCI is functional. So only some ports fail. Please send the output of "usb-devices" with and without a device attached to the ports in question. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c6 --- Comment #6 from Chris Thompson <chris@ncsnetwork.net> 2013-07-20 11:19:08 UTC --- Created an attachment (id=548742) --> (http://bugzilla.novell.com/attachment.cgi?id=548742) #usb-devices with nothing plugged in -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c7 Chris Thompson <chris@ncsnetwork.net> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|chris@ncsnetwork.net | --- Comment #7 from Chris Thompson <chris@ncsnetwork.net> 2013-07-20 11:20:33 UTC --- Created an attachment (id=548743) --> (http://bugzilla.novell.com/attachment.cgi?id=548743) #usb-devices with nexus-7 plugged in linux-7v9h:/home/chris.thompson # usb-devices | tee -a usb-devices_no_plug.log linux-7v9h:/home/chris.thompson # usb-devices | tee -a usb-devices_plug.log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c Oliver Neukum <oneukum@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #548742|text/x-log |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c Oliver Neukum <oneukum@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #548743|text/x-log |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=822214 https://bugzilla.novell.com/show_bug.cgi?id=822214#c8 Oliver Neukum <oneukum@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |chris@ncsnetwork.net --- Comment #8 from Oliver Neukum <oneukum@suse.com> 2013-09-13 10:35:20 UTC --- Can you install a kernel with XHCI_VERBOSE_DEBUGGING? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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