[Bug 498254] New: Printing does not work
http://bugzilla.novell.com/show_bug.cgi?id=498254 Summary: Printing does not work Classification: openSUSE Product: openSUSE 11.2 Version: Alpha 0 Platform: x86-64 OS/Version: Linux Status: NEW Severity: Normal Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: sboyce@blueyonder.co.uk QAContact: jsmeix@novell.com Found By: --- User-Agent: Mozilla/5.0 (X11; U; Linux i686 (x86_64); en-GB; rv:1.9.0.8) Gecko/2009032608 Firefox/3.0.8 Photosmart C4100 Printer used to work, but updating to latest Factory, printer is seen, but does not print, job just remains on job queue. Installed a Lexmark z600 printer and have difficulty, lpq says no default destination available. Below is the message I get fron /var/log/messages. Apr 24 21:31:58 slipstream cupsd[32251]: *** WARNING *** The program 'cupsd' uses the Apple Bonjour compatibility layer of Avahi. Apr 24 21:31:58 slipstream cupsd[32251]: *** WARNING *** Please fix your application to use the native API of Avahi! Apr 24 21:31:58 slipstream cupsd[32251]: *** WARNING *** For more information see <http://0pointer.de/avahi-compat?s=libdns_sd&e=cupsd> Reinstalled the printer:- # tail /var/log/messages Apr 25 00:33:48 slipstream Photosmart_C4100_series?serial=MY6CMH72JX04J7: io/hpmud/musb.c 135: unable get_string_descriptor -1: Operation not permitted Apr 25 00:33:48 slipstream Photosmart_C4100_series?serial=MY6CMH72JX04J7: io/hpmud/musb.c 603: invalid product id string ret=-1 Apr 25 00:33:48 slipstream Photosmart_C4100_series?serial=MY6CMH72JX04J7: io/hpmud/musb.c 1058: unable to open hp:/usb/Photosmart_C4100_series?serial=MY6CMH72JX04J7 Apr 25 00:33:48 slipstream Photosmart_C4100_series?serial=MY6CMH72JX04J7: prnt/backend/hp.c 675: INFO: open device failed; will retry in 30 seconds... Reproducible: Always Steps to Reproduce: 1. 2. 3. Neither YaST printer nor hp-setup is able to get anything to print. HP Device manager is able to do cartridge alignment, but printing does not work. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c1 --- Comment #1 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-04-27 06:36:14 MDT --- I hit a problem with printing, late 11.2 Alpha0 and M1. My HP Photosmart C4180 looks OK, but it won't print. I set it up on 3 separate boxes, it broadcasts and the broadcasts are seen on all boxes on the network. I could get it to do cartridge alignment, but jobs just stay on the queue and "http://localhost:631" the printer goes from green to yellow and no errors reported under /var/log/cups. I set up a Lexmark z600 with the same result. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 Sid Boyce <sboyce@blueyonder.co.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P0 - Crit Sit -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User vuntz@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c2 Vincent Untz <vuntz@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |vuntz@novell.com --- Comment #2 from Vincent Untz <vuntz@novell.com> 2009-04-27 07:19:52 MDT --- I'm seeing something similar with a network printer (with hplip). I would guess it's the same bug: jobs just get stuck and never reach the printer. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c3 --- Comment #3 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-04-27 19:00:53 MDT --- I downloaded the source code for hplip-3.9.4, built and installed it. Scanner works fine, printer prints but just solid black covers the whole page. zypper rm hplip and hplip-hpijs removed before installing the new version. I used the same ./configure options as 2.7.0 has. Perhaps we need an upgraded package. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 Vincent Untz <vuntz@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P0 - Crit Sit |P1 - Urgent Severity|Normal |Major -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User jmolles@vodafone.es added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c4 Chema Ollés <jmolles@vodafone.es> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jmolles@vodafone.es --- Comment #4 from Chema Ollés <jmolles@vodafone.es> 2009-04-30 05:06:40 MDT --- Hi all: <<printer prints but just solid black covers the whole page>> same here after last update from factory.My printer is an epson dx5000 Regards -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c5 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jsmeix@novell.com Component|Printing |Other AssignedTo|jsmeix@novell.com |bnc-team-screening@forge.pr | |ovo.novell.com QAContact|jsmeix@novell.com |qa@suse.de --- Comment #5 from Johannes Meixner <jsmeix@novell.com> 2009-04-30 05:18:38 MDT --- HPLIP in Factory is the same what works well in openSUSE 11.1 CUPS in Factory is the same what works well in openSUSE 11.1 Therefore the root cause it very likely neither in HPLIP nor in CUPS but somewhere else (i.e. no "printing" issue). Therefore I change the component. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c6 --- Comment #6 from Johannes Meixner <jsmeix@novell.com> 2009-04-30 06:25:36 MDT --- In comment #0 the "unable to open hp:/usb/Photosmart_C4100_series?serial=MY6CMH72JX04J7" indicates a permission problem (CUPS backends run as user "lp"). Some info about the device file permission settings would help. On the other hand "prints but just solid black" looks like a totally differnt issue (in comment #3 perhaps because of the upgraded HPLIP) which gets mixed up with the initial issue according to comment #0. I wonder what comment #4 "epson dx5000" has to do with HPLIP. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User jmolles@vodafone.es added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c7 --- Comment #7 from Chema Ollés <jmolles@vodafone.es> 2009-05-01 04:01:32 MDT --- Hi again. I write comment #4 because Bug 498254 - Printing does not work is also my problem. I'm not sure if I understand the phrase: "I wonder what comment #4 "epson dx5000" has to do with HPLIP" I've just written what I write.HPLIP is not mentioned in part I remember. Thank you -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User greg.riedesel@wwu.edu added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c8 Greg Riedesel <greg.riedesel@wwu.edu> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |greg.riedesel@wwu.edu --- Comment #8 from Greg Riedesel <greg.riedesel@wwu.edu> 2009-05-01 11:27:39 MDT --- I had the 'solid black' problem with my LaserJet 8150. However, that particular printer has 12 (!) possible drivers to select. My first two choices ("HP LaserJet 8150 Foomatic/lj4dith [en] (recommended)", small bar at top of page, and "HP LaserJet 8150 - CUPS+Gutenprint v5.02 [en]", solid black) didn't work. The choice that does work just fine is "HP LaserJet 8150 Series Postscript [en]". Clearly, some of these ppd files do not work correctly with this printer. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c9 --- Comment #9 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-01 14:05:19 MDT --- I tried a number of them also. What I don't understand is that the choices still say 2.8.7 and not 3.9.4 for hplip-3.9.4. Unless those haven't changed. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c10 --- Comment #10 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 06:24:35 MDT --- I started this time with zypper rm of hplip and hplip-hpijs, then zypper installed them again. YaST used to configure the printer. I also removed the files in /var/log/cups and used touch to create empty ones followed by "rccups restart". Tried printing a file - no output. # lpq Photosmart_C4100 is ready and printing Rank Owner Job File(s) Total Size active root 40 .fgfsrc 1024 bytes # l /var/spool/cups/ total 8 drwx--x--- 3 root lp 46 2009-05-03 13:12 ./ drwxr-xr-x 12 root root 148 2009-04-23 15:57 ../ -rw------- 1 root lp 722 2009-05-03 13:12 c00040 -rw-r----- 1 root lp 376 2009-05-03 13:12 d00040-001 drwxrwx--T 2 root lp 38 2009-05-03 13:12 tmp/ # lpoptions media=A4 sides=one-sided finishings=3 copies=1 job-hold-until=no-hold job-priority=50 number-up=1 auth-info-required=none job-sheets=none,none printer-info=Photosmart_C4100 printer-is-accepting-jobs=1 printer-is-shared=1 printer-location printer-make-and-model='HP Photosmart c4100 series Foomatic/hpijs, hpijs 2.8.7.3' printer-state=4 printer-state-change-time=1241352747 printer-state-reasons=none printer-type=135196 # rpm -q hplip hplip-hpijs hplip-3.9.4-10.1 hplip-hpijs-3.9.4-10.1 I don't understand where it's picked up hpijs at 2.8.7.3 from .... YaST seemed to get it from I don't know where. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c11 --- Comment #11 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 06:28:25 MDT --- Created an attachment (id=289566) --> (http://bugzilla.novell.com/attachment.cgi?id=289566) cups access log -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c12 --- Comment #12 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 06:29:14 MDT --- Created an attachment (id=289567) --> (http://bugzilla.novell.com/attachment.cgi?id=289567) cups error log -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c13 --- Comment #13 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 06:29:57 MDT --- Created an attachment (id=289568) --> (http://bugzilla.novell.com/attachment.cgi?id=289568) cups page log -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c14 --- Comment #14 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 06:31:03 MDT --- slipstream:/var/log/cups # l total 16 drwxr-xr-x 2 lp lp 54 2009-05-03 13:10 ./ drwxr-xr-x 31 root root 4096 2009-05-03 01:15 ../ -rw-r--r-- 1 root lp 1714 2009-05-03 13:21 access_log -rw-r--r-- 1 root lp 2948 2009-05-03 13:11 error_log -rw-r--r-- 1 root lp 70 2009-05-03 13:12 page_log -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c15 --- Comment #15 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 06:38:48 MDT --- Created an attachment (id=289569) --> (http://bugzilla.novell.com/attachment.cgi?id=289569) Screen shot -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c16 --- Comment #16 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 06:50:53 MDT --- # l /usr/share/cups/model/manufacturer-PPDs/hplip/ total 8 drwxr-xr-x 2 root root 21 2009-05-01 01:14 ./ drwxr-xr-x 17 root root 4096 2009-05-01 01:20 ../ -rw-r--r-- 1 root root 27 2009-04-28 08:54 *.ppd.gz # rpm -q manufacturer-PPDs manufacturer-PPDs-10.2-243.67 slipstream:/var/spool/cups # zcat /usr/share/cups/model/manufacturer-PPDs/hplip/\*.ppd.gz slipstream:/var/spool/cups # It would seem that there isn't a driver for Photosmart_C4100 anywhere on the system. rpm -ql hplip hplip-hpijs and manufacturer-PPDS don't have anything specific to that pinter, but it was there in 2.8.7.3. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c17 --- Comment #17 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 07:55:38 MDT --- Just found this file and moved it out. It's the only reference I found usinsg locate. # rpm -qf /etc/cups/ppd/Photosmart_C4100.ppd file /etc/cups/ppd/Photosmart_C4100.ppd is not owned by any package -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c18 --- Comment #18 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-03 14:44:12 MDT --- Index of /repositories/home:/rwooninck:/updates/openSUSE_Factory/x86_64, the 3.9.4b package does not contain any ppd files other than # rpm -qplv hplip-3.9.4b-1.1.x86_64.rpm|grep ppd -rw-r--r-- 1 root root 27 May 1 23:35 /usr/share/cups/model/manufacturer-PPDs/hplip/*.ppd.gz The one I built from sourceforge.net source # rpm -qplv /usr/src/packages/RPMS/x86_64/hplip-3.9.4-50.x86_64.rpm |grep -i c4100 -rw-r--r-- 1 root root 2598 Apr 28 00:28 /usr/share/hplip/data/images/devices/Photosmart_C4100.png -rw-r--r-- 1 root root 4351 Apr 28 00:28 /usr/share/ppd/HP/hp-photosmart_c4100_series-hpijs.ppd.gz -rw-r--r-- 1 root root 4501 Apr 28 00:28 /usr/share/ppd/HP/hp-photosmart_c4100_series.ppd.gz # rpm -qa|grep manufacturer manufacturer-PPDs-10.2-243.67 slipstream:/home/lancelot/ftp/may09 # rpm -qlv manufacturer-PPDs|grep -i c4100 # Seems hplip from rwooninck is incomplete. The latest in factory includes the ppd files # rpm -qplv hplip-2.8.7-6.32.x86_64.rpm |grep -i c4100 -rw-r--r-- 1 root root 4163 Apr 25 01:21 /usr/share/cups/model/manufacturer-PPDs/hplip/hp-photosmart_c4100_series-hpijs.ppd.gz -rw-r--r-- 1 root root 2598 Apr 25 01:20 /usr/share/hplip/data/images/devices/Photosmart_C4100.png -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c19 --- Comment #19 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-06 20:43:49 MDT --- Updating to the latest from rwooninck which contains the required PPD file. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c20 --- Comment #20 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-10 14:13:26 MDT --- # lpoptions media=A4 sides=one-sided finishings=3 copies=1 job-hold-until=no-hold job-priority=50 number-up=1 auth-info-required=none job-sheets=none,none printer-info=HP_Photosmart_C4100_series printer-is-accepting-jobs=1 printer-is-shared=1 printer-location printer-make-and-model='HP Photosmart c4100 Series hpijs, 3.9.4b.10' printer-state=4 printer-state-change-time=1241984859 printer-state-reasons=none printer-type=167964 slipstream:/etc/cups # rpm -q hplip hplip-3.9.4b-5.1 This is completely baffling, if it's not the HP stuff, may be cups. I've just rebuilt the Lexmark stuff from packman to see if I have any more luck with the z600. # lpq lexmarkz600series is ready Rank Owner Job File(s) Total Size 1st root 51 YaST2testprint_lexmarkz600serie 17408 bytes # lpstat lexmarkz600series-51 root 17408 Sun 10 May 2009 21:07:58 BST # lpc status DeskJet_840C: printer is on device '/dev/null' speed -1 queuing is enabled printing is enabled no entries daemon present HP_Photosmart_C4100_series: printer is on device 'usb' speed -1 queuing is enabled printing is enabled no entries daemon present lexmarkz600series: printer is on device 'usb' speed -1 queuing is enabled printing is enabled 1 entries daemon present This does not work either. The DeskJet doesn't exist anymore, but somehow it keeps hanging around and in YaST, I can't delete it. It's supposed to be a remote printer and I removed the remote files in /etc/cups/yes/. The Lexmark is now the default. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c21 --- Comment #21 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-10 14:15:36 MDT --- I removed the packages, deleted the printers, reinstalled everything, but these printers just won't work on any 11.2 machine. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c22 --- Comment #22 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-10 14:26:03 MDT --- slipstream:/home/lancelot/ftp/may09/SR_USB/usbsoftrock # tail -20 /var/log/cups/access_log localhost - - [10/May/2009:21:07:58 +0100] "POST / HTTP/1.1" 200 413 CUPS-Get-Printers successful-ok localhost - - [10/May/2009:21:07:58 +0100] "POST / HTTP/1.1" 200 413 CUPS-Get-Classes successful-ok localhost - - [10/May/2009:21:07:58 +0100] "POST / HTTP/1.1" 200 72 CUPS-Get-Default successful-ok localhost - - [10/May/2009:21:07:58 +0100] "POST /printers/lexmarkz600series HTTP/1.1" 200 17809 Print-Job successful-ok localhost - - [10/May/2009:21:08:37 +0100] "POST / HTTP/1.1" 200 416 CUPS-Get-Printers successful-ok localhost - - [10/May/2009:21:08:37 +0100] "POST / HTTP/1.1" 200 416 CUPS-Get-Classes successful-ok localhost - - [10/May/2009:21:08:37 +0100] "POST / HTTP/1.1" 200 75 CUPS-Get-Default successful-ok localhost - - [10/May/2009:21:08:37 +0100] "POST / HTTP/1.1" 200 133 Get-Printer-Attributes successful-ok localhost - - [10/May/2009:21:08:37 +0100] "POST / HTTP/1.1" 200 133 Get-Jobs successful-ok localhost - - [10/May/2009:21:09:39 +0100] "POST / HTTP/1.1" 200 290 Get-Jobs successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 413 CUPS-Get-Printers successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 413 CUPS-Get-Classes successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 72 CUPS-Get-Default successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 287 Get-Jobs successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 413 CUPS-Get-Printers successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 413 CUPS-Get-Classes successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 72 CUPS-Get-Default successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 287 Get-Jobs successful-ok localhost - - [10/May/2009:21:09:59 +0100] "POST / HTTP/1.1" 200 411 CUPS-Get-Printers successful-ok localhost - - [10/May/2009:21:10:09 +0100] "POST / HTTP/1.1" 200 196 CUPS-Get-Printers successful-ok slipstream:/home/lancelot/ftp/may09/SR_USB/usbsoftrock # tail -20 /var/log/cups/error_log_log tail: cannot open `/var/log/cups/error_log_log' for reading: No such file or directory slipstream:/home/lancelot/ftp/may09/SR_USB/usbsoftrock # tail -20 /var/log/cups/error_log E [10/May/2009:13:10:08 +0100] Unable to open listen socket for address ::1:631 - Address family not supported by protocol. E [10/May/2009:14:06:33 +0100] Unable to open listen socket for address :::631 - Address family not supported by protocol. E [10/May/2009:14:06:33 +0100] Unable to bind socket for address 127.0.0.1:631 - Address already in use. E [10/May/2009:14:06:33 +0100] Unable to open listen socket for address ::1:631 - Address family not supported by protocol. E [10/May/2009:14:50:51 +0100] CUPS-Set-Default: Unauthorized E [10/May/2009:14:50:54 +0100] CUPS-Set-Default: Unauthorized E [10/May/2009:14:54:56 +0100] Unable to open listen socket for address :::631 - Address family not supported by protocol. E [10/May/2009:14:54:56 +0100] Unable to bind socket for address 127.0.0.1:631 - Address already in use. E [10/May/2009:14:56:17 +0100] Unable to open listen socket for address :::631 - Address family not supported by protocol. E [10/May/2009:14:56:17 +0100] Unable to bind socket for address 127.0.0.1:631 - Address already in use. E [10/May/2009:17:19:14 +0100] CUPS-Add-Modify-Printer: Unauthorized E [10/May/2009:20:43:46 +0100] CUPS-Delete-Printer: Unauthorized E [10/May/2009:20:53:13 +0100] Unable to open listen socket for address :::631 - Address family not supported by protocol. E [10/May/2009:20:53:13 +0100] Unable to bind socket for address 127.0.0.1:631 - Address already in use. E [10/May/2009:21:07:04 +0100] CUPS-Add-Modify-Printer: Unauthorized E [10/May/2009:21:07:04 +0100] CUPS-Add-Modify-Printer: Unauthorized E [10/May/2009:21:07:32 +0100] CUPS-Set-Default: Unauthorized E [10/May/2009:21:07:59 +0100] PID 18042 (/usr/lib64/cups/filter/rastertoz600) stopped with status 127! E [10/May/2009:21:07:59 +0100] PID 18041 (/usr/lib64/cups/filter/pstoraster) crashed on signal 11! E [10/May/2009:21:07:59 +0100] [Job 51] Job stopped due to filter errors. # l /usr/lib64/cups/filter/pstoraster -rwxr-xr-x 1 root root 1872 2009-04-18 13:59 /usr/lib64/cups/filter/pstoraster* slipstream:/home/lancelot/ftp/may09/SR_USB/usbsoftrock # ldd /usr/lib64/cups/filter/pstoraster not a dynamic executable slipstream:/home/lancelot/ftp/may09/SR_USB/usbsoftrock # rpm -qf /usr/lib64/cups/filter/pstoraster ghostscript-library-8.62-65.1 Looks like a ghostscript type problem above. # ldd /usr/lib64/cups/filter/rastertoz600 linux-gate.so.1 => (0xffffe000) liblexprintjob.so.0 => /usr/lib64/liblexprintjob.so.0 (0xf7f1f000) liblexz600core.so.0 => /usr/lib64/liblexz600core.so.0 (0xf7e81000) libcups.so.2 => /usr/lib/libcups.so.2 (0xf7e46000) libcupsimage.so.2 => /usr/lib/libcupsimage.so.2 (0xf7e2c000) libstdc++.so.5 => not found libm.so.6 => /lib/libm.so.6 (0xf7e02000) libgcc_s.so.1 => /lib/libgcc_s.so.1 (0xf7de3000) libc.so.6 => /lib/libc.so.6 (0xf7c87000) libgssapi_krb5.so.2 => /usr/lib/libgssapi_krb5.so.2 (0xf7c5a000) libkrb5.so.3 => /usr/lib/libkrb5.so.3 (0xf7bba000) libk5crypto.so.3 => /usr/lib/libk5crypto.so.3 (0xf7b94000) libcom_err.so.2 => /lib/libcom_err.so.2 (0xf7b90000) libkeyutils.so.1 => /lib/libkeyutils.so.1 (0xf7b8c000) libresolv.so.2 => /lib/libresolv.so.2 (0xf7b76000) libdl.so.2 => /lib/libdl.so.2 (0xf7b71000) libssl.so.0.9.8 => /usr/lib/libssl.so.0.9.8 (0xf7b27000) libcrypto.so.0.9.8 => /usr/lib/libcrypto.so.0.9.8 (0xf79bf000) libpthread.so.0 => /lib/libpthread.so.0 (0xf79a5000) libcrypt.so.1 => /lib/libcrypt.so.1 (0xf796e000) libz.so.1 => /lib/libz.so.1 (0xf7959000) libtiff.so.3 => /usr/lib/libtiff.so.3 (0xf78fd000) libpng12.so.0 => /usr/lib/libpng12.so.0 (0xf78d3000) libjpeg.so.62 => /usr/lib/libjpeg.so.62 (0xf78af000) /lib/ld-linux.so.2 (0xf7f73000) libkrb5support.so.0 => /usr/lib/libkrb5support.so.0 (0xf78a6000) The errors below were all when the HP was the default. # grep hp /var/log/cups/error_log E [09/May/2009:13:22:35 +0100] PID 30491 (/usr/lib64/cups/backend/hp) crashed on signal 9! E [09/May/2009:13:36:20 +0100] PID 12344 (/usr/lib64/cups/backend/hp) crashed on signal 9! -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c23 --- Comment #23 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-11 03:12:51 MDT --- Later pstoraster errors when the z600 is default. E [10/May/2009:21:07:04 +0100] CUPS-Add-Modify-Printer: Unauthorized E [10/May/2009:21:07:04 +0100] CUPS-Add-Modify-Printer: Unauthorized E [10/May/2009:21:07:32 +0100] CUPS-Set-Default: Unauthorized E [10/May/2009:21:07:59 +0100] PID 18042 (/usr/lib64/cups/filter/rastertoz600) stopped with status 127! E [10/May/2009:21:07:59 +0100] PID 18041 (/usr/lib64/cups/filter/pstoraster) crashed on signal 11! E [10/May/2009:21:07:59 +0100] [Job 51] Job stopped due to filter errors. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c24 --- Comment #24 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-11 04:23:58 MDT --- Perhaps the z600 problem is that it's 32-bit, Surprising as I built it from packman sources via rpmbuild --rebuild. # file /usr/lib64/cups/filter/rastertoz600 /usr/lib64/cups/filter/rastertoz600: ELF 32-bit LSB executable, Intel 80386, version 1 (SYSV), for GNU/Linux 2.2.5, dynamically linked (uses shared libs), not stripped slipstream:/home/lancelot # file /usr/lib64/cups/filter/rastertohp /usr/lib64/cups/filter/rastertohp: ELF 64-bit LSB shared object, x86-64, version 1 (SYSV), for GNU/Linux 2.6.4, dynamically linked (uses shared libs), stripped -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c25 --- Comment #25 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-11 05:59:42 MDT --- Found rastertoz600 missing libstdc++ 32-bit. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c26 --- Comment #26 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-11 09:54:59 MDT --- Installed libstdc++33-32bit and getting a blank page printed, but still a pstoraster failure. Looking more like a ghostscript library problem as bothe the HP and the Lexmark printer fail on pstoraster. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c27 --- Comment #27 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-11 10:18:25 MDT --- I just printed a two page file from kubuntu 9.04 running under VirtualBox to the HP Photosmart C4100. It's definitely a problem in openSUSE. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c28 --- Comment #28 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-11 16:24:07 MDT --- May be cups or hplip. # rpm -qf /usr/lib64/cups/filter/hplipjs hplip-3.9.4b-5.1 # rpm -qf /usr/lib64/cups/filter/rastertohp cups-1.3.9-11.1 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c29 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |sboyce@blueyonder.co.uk --- Comment #29 from Johannes Meixner <jsmeix@novell.com> 2009-05-11 23:49:27 MDT --- HPLIP in Factory is the same what works well in openSUSE 11.1 CUPS in Factory is the same what works well in openSUSE 11.1 Therefore the root cause it very likely neither in HPLIP nor in CUPS but somewhere else. The error message in comment #22 and comment #23 ------------------------------------------------------------------- .. (/usr/lib64/cups/filter/pstoraster) crashed on signal 11! ------------------------------------------------------------------- indicates a Ghostscript issue. Currently we have already bug #501711 and bug #502647 regarding Ghostscript. Please provide a CUPS error_log for one single failed printout as described here: http://en.opensuse.org/SDB:CUPS_in_a_Nutshell -------------------------------------------------------------- 1. Set the "LogLevel debug" in /etc/cups/cupsd.conf. 2. Stop cupsd. 3. Move /var/log/cups/error_log* to another location (or delete it) in order to avoid having to search through gigantic log files. 4. Start cupsd. 5. Retry the action leading to the problem. 6. Now /var/log/cups/error_log contains many messages that are useful for troubleshooting. -------------------------------------------------------------- Attach /var/log/cups/error_log to this bug after one single printout had failed. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c30 --- Comment #30 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-12 17:54:08 MDT --- Created an attachment (id=291743) --> (http://bugzilla.novell.com/attachment.cgi?id=291743) acces log -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c31 --- Comment #31 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-12 17:55:03 MDT --- Created an attachment (id=291744) --> (http://bugzilla.novell.com/attachment.cgi?id=291744) error log -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c32 --- Comment #32 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-12 17:56:07 MDT --- Created an attachment (id=291746) --> (http://bugzilla.novell.com/attachment.cgi?id=291746) page log -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c33 --- Comment #33 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-12 18:03:36 MDT --- These latest logs do not show the pstoraster problem, but nothing gets printed. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User bugzilla@go4more.de added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c34 Alex Müller <bugzilla@go4more.de> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bugzilla@go4more.de --- Comment #34 from Alex Müller <bugzilla@go4more.de> 2009-05-15 05:20:56 MDT --- Any solution to this problem yet? For several weeks, my HP_PSC wouldn't print at all. Nowadays, at least black pages come out after every printing job. I also tried the packman packages of HPLIP without success. Scanning works flawlessly, however. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c35 --- Comment #35 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-15 18:31:20 MDT --- Strong speculation it is a ghostscript problem, but the package in factory has not been updated since 18th. April. I am currently rebuilding ghostscript-library-8.62-65.1.src.rpm to see if that will fix it. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c36 --- Comment #36 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-15 18:45:53 MDT --- Built and installed the packages with "rpm -Uvh --nodeps --force" followed by "rccups restart" and "lpr <file>. No errors or access problems according to access_log and error_log, but nothing is printed and job stays on the queue. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c37 Sid Boyce <sboyce@blueyonder.co.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sboyce@blueyonder.co.uk --- Comment #37 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-18 19:39:40 MDT --- Installed the latest from rwooninck 3.9.4b-5.2, no change. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User sboyce@blueyonder.co.uk added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c38 Sid Boyce <sboyce@blueyonder.co.uk> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED Info Provider|sboyce@blueyonder.co.uk | Resolution| |FIXED --- Comment #38 from Sid Boyce <sboyce@blueyonder.co.uk> 2009-05-19 17:36:22 MDT --- Fixed by installing ghostscript-library-8.62-66.1.x86_64.rpm, latest in factory. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c39 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |susegebr@gmail.com --- Comment #39 from Johannes Meixner <jsmeix@novell.com> 2009-05-20 01:19:43 MDT --- *** Bug 504601 has been marked as a duplicate of this bug. *** http://bugzilla.novell.com/show_bug.cgi?id=504601 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=498254 User jsmeix@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=498254#c40 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fbernasek@netscape.net --- Comment #40 from Johannes Meixner <jsmeix@novell.com> 2009-05-20 01:20:51 MDT --- *** Bug 498244 has been marked as a duplicate of this bug. *** http://bugzilla.novell.com/show_bug.cgi?id=498244 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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