[Bug 471280] New: OpenOffice 3.0.1 don't start
https://bugzilla.novell.com/show_bug.cgi?id=471280 Summary: OpenOffice 3.0.1 don't start Classification: openSUSE Product: openSUSE 11.1 Version: Final Platform: x86-64 OS/Version: openSUSE 11.1 Status: NEW Severity: Critical Priority: P5 - None Component: OpenOffice.org AssignedTo: bnc-team-ooo@forge.provo.novell.com ReportedBy: weigelt.bernd@web.de QAContact: kyu@novell.com Found By: --- User-Agent: Mozilla/5.0 (compatible; Konqueror/4.2; Linux) KHTML/4.2.0 (like Gecko) SUSE I have made an update to 00 3.0.1 today. OpenOffice show only 'Die Anwendung kann nicht gestartet werden' There is _no_ message by start at console, but i take strace -o oo.txt ooffice to follow the startproc Reproducible: Always Steps to Reproduce: 1. 2. 3. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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Bernd Weigelt
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Joe Morris
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--- Comment #4 from Bernd Weigelt
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Joe Morris
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Andrey Karepin
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Petr Mladek
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Petr Mladek
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Mark Gonnelly
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--- Comment #11 from Mark Gonnelly
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Stephen Dunn
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--- Comment #13 from Petr Mladek
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--- Comment #14 from Joe Morris
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Petr Mladek
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Peter Poeml
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Petr Mladek
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--- Comment #18 from Petr Mladek
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--- Comment #19 from Adrian Schröter
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Petr Mladek
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--- Comment #21 from Joe Morris
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Petr Mladek
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Petr Mladek
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Petr Mladek
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Petr Mladek
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Maciej Pilichowski
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--- Comment #27 from Israel smilanski
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--- Comment #28 from Maciej Pilichowski
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Petr Mladek
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Maciej Pilichowski
Maciej, I expect that you have suppressed installation of some packages.
True, but not relevant here -- quickstarts.
It might cause troubles because OOo-3.0.1 is built another way and the list of packages is different.
Unless there is something else in quickstarts besides quickstarts script, this is not affected.
Miciej, could you please try the update once again? If it does not work, could you please provide the following information?
:-) I already tried it four times now, so I doubt the fifth try will be somehow different.
1. List of all installed OOo packages.
I already did, see above. Note -- as I said I have minimal set.
2. Output from rpm verify:
rpm -V `rpm -qa | grep OpenOffice_org`
Zero output, rpm runs for a while and then quits. No error code, no nothing.
3. Do you use 11.1-i586 or 11.1-x86_64 system?
64 bit. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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--- Comment #31 from Maciej Pilichowski
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Petr Mladek
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Maciej Pilichowski
As I said, I tried to simulate it here and was not able to reproduce it. I installed the limited set of packages that is mentioned in the comment #28. Then I did "zypper up OpenOffice_org" and it still worked.
In my case, I tried yet another time, crash again.
Please, provide the list of packages after the update.
OpenOffice_org-writer-3.0.1.3-1.1 OpenOffice_org-icon-themes-3.0.1.3-2.1 OpenOffice_org-impress-3.0.1.3-1.1 OpenOffice_org-l10n-en-US-3.0.1.3-3.1 OpenOffice_org-filters-3.0.1.3-1.1 OpenOffice_org-branding-upstream-3.0.1.3-1.1 OpenOffice_org-math-3.0.1.3-1.1 OpenOffice_org-calc-3.0.1.3-1.1 OpenOffice_org-kde-3.0.1.3-1.1 OpenOffice_org-draw-3.0.1.3-1.1 OpenOffice_org-3.0.1.3-1.1 OpenOffice_org-base-3.0.1.3-1.1
Also please try to verify the packages after the update.
This time I got some output: missing /usr/lib64/ooo3/basis3.0/help/main_transform.xsl missing /usr/lib64/ooo3/basis3.0/presets/Scripts missing /usr/lib64/ooo3/basis3.0/presets/autocorr missing /usr/lib64/ooo3/basis3.0/presets/backup missing /usr/lib64/ooo3/basis3.0/presets/psprint missing /usr/lib64/ooo3/basis3.0/presets/psprint/driver missing /usr/lib64/ooo3/basis3.0/presets/psprint/fontmetric missing /usr/lib64/ooo3/basis3.0/presets/store missing /usr/lib64/ooo3/basis3.0/presets/temp missing /usr/lib64/ooo3/basis3.0/presets/template missing /usr/lib64/ooo3/basis3.0/presets/uno_packages missing /usr/lib64/ooo3/basis3.0/presets/uno_packages/cache missing /usr/lib64/ooo3/basis3.0/presets/wordbook missing /usr/lib64/ooo3/basis3.0/program/addin missing /usr/lib64/ooo3/basis3.0/program/plugin missing /usr/lib64/ooo3/share/extension missing /usr/lib64/ooo3/share/extension/install missing /usr/lib64/ooo3/share/uno_packages missing /usr/lib64/ooo3/share/uno_packages/cache
Also, you could provide strace log from the broken installation, see http://en.opensuse.org/Bugs:OOo#How_to_get_strace_log.
Ok, but it is better to fix those issues with rpms first. Obviously some dependency is missing (it is stranger that your zypper sees those dependencies right and my not). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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Petr Mladek
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--- Comment #35 from Maciej Pilichowski
I have the following list of packages: ... It think that it exactly the same that you have on your machine.
Yes, it is the exactly the same result (different sorting only).
The results from verification is:
$> rpm -V `rpm -qa | grep OpenOffice_org` SM5....T /usr/lib64/ooo3/basis3.0/program/fundamentalbasisrc
You mean, you get only one line? Do you use 32bit or 64bit version of _system_? And Ooo?
Note that your missing files (comment #33) are part of the package OpenOffice_org. There is no missing dependency. The problem is that some files and directories are removed on your system. I do not know why.
This is odd... For sure not because of the lack of space, / --> 7 GB free.
What exact steps are you using to install the packages?
I tried via Yast/SM, the last one was "zypper in", as you did.
If you use zypper or YaST, could you please attach your YaST2 logs? You might pack them by the command "save_y2logs y2logs.tar.bz2".
Sure. Btw. some wild guesses: a) are those files are put really in lib64/ -- this is common problem when building from source b) is there is some delete going on in pre or post installation? I'll attach logs, then I remove OOo entirely and _install_ it, instead of _update_. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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Maciej Pilichowski
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--- Comment #37 from Maciej Pilichowski
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--- Comment #38 from Petr Mladek
* there is something wrong with zypper and OOo, it should install the latest version, not the oldest, or in other words -- the behaviour of SM and zypper should be the same, currently it is not, I don't know it if is only OOo, or problem in general, I'll check
It looks strange. I am not sure of zypper and SM share the list of repositories. I expect that it is a general problem. Feel free to open new bug for this. Hmm, there were some problems with download.opensuse.org yesterday, see http://lists.opensuse.org/opensuse-announce/2009-03/msg00009.html It might have affected your testing yesterday.
* there is much more files when updating from minimal set, than when installing new Ooo * there is much more dependent-packages but non-OOo installed/updated on install than on update, the trigger-package is OpenOffice-filters (there is about 150MB new software to install just because of OOO-filters)
Good catch. There is a bit of mess. Openoffice_org-filters-3.0 on openSUSE-11.1 is a required package. It includes some basic filters. Openoffice_org-filters-3.0.1 in BS is optional. It includes that same stuff that is in Openoffice_org-filters-optional-3.0. I am not sure if it is a bug in zypper that it behaves differently during installation and update. Again, feel free to report a new bug for this. Note that the 3.0.1 packages are built the old openSUSE-11.0-like way. The upcoming OOo-3.1 packages will be built the openSUSE-11.1-like way => there will be the same packages as on the original openSUSE-11.1 => there should be less problems with the update.
* despite OOo is 64-bit, the non-OOO packages that are marked as dependencies are 32bit -- like libicu, libidl, libneon27, orbit2, dbus-1-glib, this is wrong, if anything, those should be 64-bit packages
Strange. Well, you might force the 32-bit package in YaST in the "Versions" tab, see http://en.opensuse.org/OpenOffice.org#Dependencies_During_Update. It is easy to do a mistake during the many updates that you did last two days. Anyway, it is possible that it is a real bug in YaST. Feel free to report it. Summary: Thanks a lot for the patience. You helped me to find an important bug in the update logic. I really have to prepare better solution for the next versions. Unfortunately, I am still not sure whether the temporary solution fully solves the update on your system. I was able to start OOo-3.0.1 even with the bug... You might want to report the few bugs against YaST. I do not want to force you to do try more updates, ... I think that the problems were somewhat specific for your system and it worked better for other people. I think that it should be much better with OOo-3.1 that will be built the openSUSE-11.1-like way. If you still have a bit of readiness, I would be interested if the rebuilt OpenOffice_org-l10n-en-US will help you (need to wait one day or so). If it does not help you, I would be interested into the output from rpm -V and also in the strace (both after the update with non-working OOo). In each case, I do not want to force you to do it. You already spent a lot of time with this bug. Thanks again for your patience. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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