[Bug 813244] New: Shutdown fails to power off
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c0 Summary: Shutdown fails to power off Classification: openSUSE Product: openSUSE 12.3 Version: Final Platform: x86-64 OS/Version: openSUSE 12.3 Status: NEW Severity: Critical Priority: P5 - None Component: Kernel AssignedTo: kernel-maintainers@forge.provo.novell.com ReportedBy: aaroncosand@yahoo.com QAContact: qa-bugs@suse.de Found By: --- Blocker: --- Created an attachment (id=533334) --> (http://bugzilla.novell.com/attachment.cgi?id=533334) dmesg output related to ACPI User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.32 (KHTML, like Gecko) Chrome/27.0.1425.0 Safari/537.32 SUSE/27.0.1425.0 Shutdown (tried gnome menu, command prompt <shutdown -P now, poweroff systemctl poweroff>) does not power off machine, although it seems to reach the end of shutting down processes and unmounting file systems. If I reboot, instead of poweroff, the system boots to the grub2 menu, then hangs after "loading init ramdisk". I have no value for splash so normally the system starts displaying startup messages. I have taken to selecting reboot, then pressing 'c' when the grub menu comes up, and typing halt, which does power off the machine. A cold boot works fine. Reproducible: Always Steps to Reproduce: 1.boot 2.login (non root) 3.shutdown Actual Results: System displays shutdown messages and then hangs after last unmount message Expected Results: System no powers off This happens on a clean install before and after the initial round of updates are loaded from the internet. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c1 --- Comment #1 from Aaron Cosand <aaroncosand@yahoo.com> 2013-04-04 14:30:51 UTC --- using the force option on shutdown/poweroff also fails I tried using hibernate last night. That also hung up w/out powering down. I had to unplug/pull the battery and then edit startup command to remove the "resume" parameter, to get it to boot again after, as it would hang after loading ram disk, similar to what I get when I reboot -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c2 --- Comment #2 from Aaron Cosand <aaroncosand@yahoo.com> 2013-04-04 14:32:45 UTC --- Created an attachment (id=533533) --> (http://bugzilla.novell.com/attachment.cgi?id=533533) output of acpidump -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c3 --- Comment #3 from Aaron Cosand <aaroncosand@yahoo.com> 2013-04-05 15:41:48 UTC --- I tried running the 3.8.5 kernel from the repository. This also failed - on a side note, after a couple boots it corrupted my efi partition and I ended up re-installing 12.3. I tried running poweroff from runlevel 1. The last thing printed is: [ACPI] : Preparing to enter system sleep state S5 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c4 --- Comment #4 from Aaron Cosand <aaroncosand@yahoo.com> 2013-04-09 15:58:55 UTC --- setting ACPI debug on causes the system to hang at boot. I rebuilt my kernel with some extra printk statements in it. It hangs somewhere inside the mutex for the execution of _PTS -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c5 --- Comment #5 from Aaron Cosand <aaroncosand@yahoo.com> 2013-04-09 16:23:32 UTC --- adding any printk statement, inside of the acpi_mutex block, causes the kernel to hang -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c6 Jim Matthews <jim@the-matthews.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jim@the-matthews.com --- Comment #6 from Jim Matthews <jim@the-matthews.com> 2013-05-27 14:14:12 UTC --- Happy to see that this bug was reported almost two months ago. Unhappy that the status is still "NEW," which presumably means there has been no progress toward fixing it. OpenSuSE 11.4 did not exhibit this behavior. I performed a clean install (vs. upgrade) of 12.3. 3.7.10-1.4-desktop #1 SMP PREEMPT Fri Apr 19 12:06:34 UTC 2013 (8ef74f8) x86_64 x86_64 x86_64 GNU/Linux I confirmed that acpid is not installed as suggested here: https://forums.opensuse.org/english/get-technical-help-here/install-boot-log... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c7 --- Comment #7 from Aaron Cosand <aaroncosand@yahoo.com> 2013-05-27 17:31:44 UTC --- I've switched to Ubuntu 13.04. This bug is fixed in that version. The previous release had the same bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c Jeff Mahoney <jeffm@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|kernel-maintainers@forge.pr |bpetkov@suse.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c8 Borislav Petkov <bpetkov@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bpetkov@suse.com --- Comment #8 from Borislav Petkov <bpetkov@suse.com> 2013-07-15 19:58:30 UTC --- Anyone still interested in debugging this? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c9 Pascal Boivin <pboivin007@hotmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |pboivin007@hotmail.com --- Comment #9 from Pascal Boivin <pboivin007@hotmail.com> 2013-07-23 18:56:41 UTC --- Same problem here. Motherboard is "ASUS M4A88TD-V EVO/USB3". CPU is "AMD Phenom II x4 955". Able to reproduce from a clean 12.3 install, also with all public updates. Tried with original and an updated BIOS. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c10 --- Comment #10 from Borislav Petkov <bpetkov@suse.com> 2013-07-23 20:41:15 UTC --- Can you upload full dmesg of this machine pls? Also, with updated BIOS you mean the latest you could get from ASUS, correct? Also upload dmidecode output. Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c11 --- Comment #11 from Pascal Boivin <pboivin007@hotmail.com> 2013-07-23 22:09:35 UTC --- Created an attachment (id=549175) --> (http://bugzilla.novell.com/attachment.cgi?id=549175) DMESG from Pascal Boivin -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c12 --- Comment #12 from Pascal Boivin <pboivin007@hotmail.com> 2013-07-23 22:10:00 UTC --- Created an attachment (id=549176) --> (http://bugzilla.novell.com/attachment.cgi?id=549176) DMIDECODE from Pascal Boivin -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c13 --- Comment #13 from Pascal Boivin <pboivin007@hotmail.com> 2013-07-23 22:10:37 UTC --- Created an attachment (id=549177) --> (http://bugzilla.novell.com/attachment.cgi?id=549177) Tail of messages from Pascal Boivin -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c14 --- Comment #14 from Pascal Boivin <pboivin007@hotmail.com> 2013-07-23 22:13:49 UTC --- I add 3 attachments. DMESG, DMIDECODE and the tail of /var/log/messages during 2 shutdown (one ok and one fail). If I start my computer and close it (normal shutdown from KDE) without starting anything else, the computer power off normally. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c15 --- Comment #15 from Jim Matthews <jim@the-matthews.com> 2013-07-23 22:27:23 UTC --- I will attach my DMESG and DMIDECODE output as well. My laptop is a Compaq Presario F756NR with AMD Turion 64x2 TL-58 CPU and nVidia nForce 610M GPU. Windows Vista (dual boot) no longer resumes from suspend, either; could it be a problem with grub? How was it fixed for Ubuntu? 3.7.10-1.16-desktop #1 SMP PREEMPT Fri May 31 20:21:23 UTC 2013 (97c14ba) x86_64 x86_64 x86_64 GNU/Linux -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c16 --- Comment #16 from Jim Matthews <jim@the-matthews.com> 2013-07-23 22:29:21 UTC --- Created an attachment (id=549178) --> (http://bugzilla.novell.com/attachment.cgi?id=549178) dmesg -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c17 --- Comment #17 from Jim Matthews <jim@the-matthews.com> 2013-07-23 22:30:02 UTC --- Created an attachment (id=549179) --> (http://bugzilla.novell.com/attachment.cgi?id=549179) dmidecode -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c18 --- Comment #18 from Borislav Petkov <bpetkov@suse.com> 2013-07-30 14:58:08 UTC --- (In reply to comment #14)
I add 3 attachments. DMESG, DMIDECODE and the tail of /var/log/messages during 2 shutdown (one ok and one fail). If I start my computer and close it (normal shutdown from KDE) without starting anything else, the computer power off normally.
Hmm, I don't see those lines in the failing messages: 2013-07-23T17:12:34.659240-04:00 PBHAF922 systemd[1]: Stopping Disk Manager... 2013-07-23T17:12:34.664720-04:00 PBHAF922 systemd[1]: Stopping Daemon for power management... 2013-07-23T17:12:34.664732-04:00 PBHAF922 systemd[1]: Stopping Authorization Manager... 2013-07-23T17:12:34.664734-04:00 PBHAF922 systemd[1]: Stopping Bluetooth service... so it could be a systemd bug. Pascal, can you try another distro which doesn't have systemd or a livecd or so? Or try replacing it with sysvinit? (I'm not sure whether this is actually possible on oS though...). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c19 --- Comment #19 from Borislav Petkov <bpetkov@suse.com> 2013-07-30 15:07:44 UTC --- Jim, I see in your dmesg "apm=on" Any particular reason for it? If none, can you try booting without it and see whether poweroff works then? Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c20 --- Comment #20 from Pascal Boivin <pboivin007@hotmail.com> 2013-07-31 19:28:42 UTC --- There is an old OpenSuse 11.3 32 bits on the same computer on another partition. I beleive this OS was not using systemd. There is no problem with it. Before using 12.3, I was using 12.0, 12.1 and 12.2. All of them were able to shutdown the computer properly. Is there something else I can do to discover why it is failing? Is there another log file I should be looking at? Thanks -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c21 --- Comment #21 from Jim Matthews <jim@the-matthews.com> 2013-07-31 21:00:29 UTC --- Borislav, my apologies for potentially confusing the issue and wasting your time. An earlier update apparently addressed the shutdown power off problem for me, leaving only the inability to resume from suspend. I did not specifically set apm=on, but I just now changed it to apm=off, rebooted and confirmed via dmesg the new setting took effect but observed no change in resume behavior (close the lid and it suspends; open lid and it powers on but displays nothing and is non-responsive). Adding the nomodeset boot option was ineffective. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c22 --- Comment #22 from Borislav Petkov <bpetkov@suse.com> 2013-08-09 13:42:35 UTC --- (In reply to comment #21)
Borislav, my apologies for potentially confusing the issue and wasting your time. An earlier update apparently addressed the shutdown power off problem for me,
Ok, what update was that exactly, system update done with zypper? Maybe this is what Pascal is missing...
leaving only the inability to resume from suspend. I did not specifically set apm=on, but I just now changed it to apm=off, rebooted and confirmed via dmesg the new setting took effect but observed no change in resume behavior (close the lid and it suspends; open lid and it powers on but displays nothing and is non-responsive). Adding the nomodeset boot option was ineffective.
Ok, this sounds like a different bug and if you'd like to try to debug this, you could open a new bugzilla and send me the bug id so that we can continue there. Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c Borislav Petkov <bpetkov@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |jim@the-matthews.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c23 flo gleixner <gleixner@bib-bvb.de> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |gleixner@bib-bvb.de --- Comment #23 from flo gleixner <gleixner@bib-bvb.de> 2013-09-26 23:58:10 UTC --- I can confirm: - Dell Latitude E6530: Shutdown works if it is used standalone. If the laptop resides in the dock or a USB storage is attached, it reboots instead of shutdown. - PC with Intel board DH87RL: reboot instead of shutdown. - PC with ASRock K10N78D board: works -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c24 --- Comment #24 from Borislav Petkov <bpetkov@suse.com> 2013-10-03 11:39:27 UTC --- (In reply to comment #23)
I can confirm:
- Dell Latitude E6530: Shutdown works if it is used standalone. If the laptop resides in the dock or a USB storage is attached, it reboots instead of shutdown. - PC with Intel board DH87RL: reboot instead of shutdown. - PC with ASRock K10N78D board: works
Please don't reply with your, probably different problem to this bugzilla but open a new one. Thanks. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c25 --- Comment #25 from Pascal Boivin <pboivin007@hotmail.com> 2014-01-10 13:57:39 UTC --- This problem no longer occurs to me since upgrade to 13.1. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=813244 https://bugzilla.novell.com/show_bug.cgi?id=813244#c26 Borislav Petkov <bpetkov@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |CLOSED InfoProvider|jim@the-matthews.com | Resolution| |FIXED --- Comment #26 from Borislav Petkov <bpetkov@suse.com> 2014-01-10 21:02:38 UTC --- Ok, thanks for letting me know. I'm going to go ahead and close now, the others feel free to reopen if this still needs handling. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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