[Bug 470851] New: Cannot connect to wireless 3G using Sierra Mercury USBConnect via GNOME NetworkManager
https://bugzilla.novell.com/show_bug.cgi?id=470851 User dtschmitz@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c1 Summary: Cannot connect to wireless 3G using Sierra Mercury USBConnect via GNOME NetworkManager Classification: openSUSE Product: openSUSE 11.1 Version: Final Platform: x86-64 OS/Version: openSUSE 11.1 Status: NEW Severity: Major Priority: P5 - None Component: Network AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: dtschmitz@gmail.com QAContact: qa@suse.de Found By: --- User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1b3pre) Gecko/20090129 Shiretoko/3.1b3pre Ubiquity/0.1.5 begin output in message log: Jan 29 19:18:05 linux-dv2000z modem-manager: (/dev/ttyUSB4) opening serial device... Jan 29 19:18:05 linux-dv2000z modem-manager: Got failure code 100: Unknown error Jan 29 19:18:15 linux-dv2000z modem-manager: Got failure code 100: Unknown error Jan 29 19:18:15 linux-dv2000z modem-manager: Closing device '/dev/ttyUSB4' ================== end output begin dmesg output: usb 1-3: new high speed USB device using ehci_hcd and address 16 usb 1-3: configuration #1 chosen from 1 choice usb-storage: probe of 1-3:1.0 failed with error -5 usb 1-3: New USB device found, idVendor=1199, idProduct=0fff usb 1-3: New USB device strings: Mfr=2, Product=1, SerialNumber=3 usb 1-3: Product: USB MMC Storage usb 1-3: Manufacturer: Sierra Wireless, Incorporated usb 1-3: SerialNumber: SWOC22905731 usb 1-3: USB disconnect, address 16 usb 1-3: new high speed USB device using ehci_hcd and address 17 usb 1-3: configuration #1 chosen from 1 choice sierra 1-3:1.0: Sierra USB modem converter detected usb 1-3: Sierra USB modem converter now attached to ttyUSB0 sierra 1-3:1.1: Sierra USB modem converter detected usb 1-3: Sierra USB modem converter now attached to ttyUSB1 sierra 1-3:1.2: Sierra USB modem converter detected usb 1-3: Sierra USB modem converter now attached to ttyUSB2 sierra 1-3:1.3: Sierra USB modem converter detected usb 1-3: Sierra USB modem converter now attached to ttyUSB3 sierra 1-3:1.4: Sierra USB modem converter detected usb 1-3: Sierra USB modem converter now attached to ttyUSB4 sierra 1-3:1.5: Sierra USB modem converter detected usb 1-3: Sierra USB modem converter now attached to ttyUSB5 sierra 1-3:1.6: Sierra USB modem converter detected usb 1-3: Sierra USB modem converter now attached to ttyUSB6 scsi20 : SCSI emulation for USB Mass Storage devices usb 1-3: New USB device found, idVendor=1199, idProduct=6880 usb 1-3: New USB device strings: Mfr=2, Product=1, SerialNumber=3 usb 1-3: Product: HSPA Modem usb 1-3: Manufacturer: Sierra Wireless, Incorporated usb 1-3: SerialNumber: 1234567890ABCDEF usb-storage: device found at 17 usb-storage: waiting for device to settle before scanning scsi 20:0:0:0: Direct-Access SWI SD Card 2.31 PQ: 0 ANSI: 2 sd 20:0:0:0: [sdb] Attached SCSI removable disk sd 20:0:0:0: Attached scsi generic sg2 type 0 usb-storage: device scan complete end dmesg output =================== utmsmon's system page shows the device uses serial ports: AT: ttyUSB6 PPP: ttyUSB3 A test connect with utmsmon works fine using: login: WAP.CINGULARGPRS.COM pw: CINGULAR1 AP: wap.cingular A test connect with wvdial and dial entry sc works fine. wvdial.conf: [Dialer sc] Phone = *99***1# Username = WAP@CINGULARGPRS.COM Password = CINGULAR1 Modem = /dev/ttyUSB6 Init1 = ATH Init2 = ATE1 Init3 = AT+CGDCONT=1,"IP","wap.cingular","0.0.0.0",0,0 Stupid Mode = yes ================ I've added to /etc/hal/fdi/information/modems.fdi the following but it made no difference--still no connect as reflected above in the /var/log/message output: <?xml version="1.0" encoding="UTF-8"?> <!-- -*- xml -*- --> <deviceinfo version="0.2"> <device> <!-- Sierra Modems --> <match key="@info.parent:usb.vendor_id" int="0x1199"> <!-- GSM/EDGE/UMTS/HSDPA/HSUPA modems In left-to-right order of product ID: C885 0x6880 --> <match key="@info.parent:usb.product_id" int_outof="0x6880"> <match key="@info.parent:usb.interface.number" int="4"> <append key="info.capabilities" type="strlist">modem</append> <append key="modem.command_sets" type="strlist">GSM-07.07</append> <append key="modem.command_sets" type="strlist">GSM-07.05</append> </match> </match> </match> </device> </deviceinfo> ==================== I appreciate everything you guys do--openSUSE is GREAT! Let me know what else you need! Thank you and kindest regards, --Dietrich The modem is a subsidy Sierra 885 Compass branded for AT&T as a 'USBConnect Mercury'. I've gone to the extent of downloading the newest Factory NetworkManager: http://download.opensuse.org/repositories/GNOME:/Factory:/Next/openSUSE_Fact... NetworkManager-gnome: http://download.opensuse.org/repositories/GNOME:/Factory:/Next/openSUSE_Fact... Reproducible: Always Steps to Reproduce: 1.plug in usb modem--wait for it to initialize to a powered up 'blue' light 2.click on NetworkManager and clock ATT wireless device 3. Actual Results: no connection within 10-15 seconds Expected Results: should connect to ATT EDGE/3G Data network none -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 Cyril Hrubis <chrubis@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.pr |tambet@novell.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User tambet@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c1 Tambet Ingo <tambet@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |dtschmitz@gmail.com --- Comment #1 from Tambet Ingo <tambet@novell.com> 2009-03-13 08:59:52 MST --- Please try the following: # Become root su - # Kill running NetworkManager and modem-manager killall NetworkManager killall modem-manager # Run modem-manager with debugging enabled /usr/sbin/modem-manager --debug # Now open another terminal, become root and run NetworkManager again su - /usr/sbin/NetworkManager and try to activate the modem again. I'd like to see all the output modem-manager prints out. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User dtschmitz@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c2 --- Comment #2 from Dietrich Schmitz <dtschmitz@gmail.com> 2009-03-13 09:29:19 MST --- Created an attachment (id=279470) --> (https://bugzilla.novell.com/attachment.cgi?id=279470) networkmanager log per your request for need info --Dietrich -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User dtschmitz@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c3 --- Comment #3 from Dietrich Schmitz <dtschmitz@gmail.com> 2009-03-13 09:30:19 MST --- Created an attachment (id=279471) --> (https://bugzilla.novell.com/attachment.cgi?id=279471) messages log per your request for needed info --Dietrich -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User dtschmitz@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c4 Dietrich Schmitz <dtschmitz@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW CC| |dtschmitz@gmail.com Info Provider|dtschmitz@gmail.com | --- Comment #4 from Dietrich Schmitz <dtschmitz@gmail.com> 2009-03-13 09:31:06 MST --- please find attached: NetworkManager.save messages.save -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User tambet@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c5 Tambet Ingo <tambet@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |dtschmitz@gmail.com --- Comment #5 from Tambet Ingo <tambet@novell.com> 2009-03-16 00:59:13 MST --- I need to see the output of command '/usr/sbin/modem-manager --debug'. It will show me which AT command does not work for your modem. Please try the steps from my comment #1 to get that. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User dtschmitz@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c6 --- Comment #6 from Dietrich Schmitz <dtschmitz@gmail.com> 2009-03-16 07:22:34 MST --- Is something missing in your 'steps'--there is an error when I attempt to go into debug: linux-m5xv:/home/dietrich # killall NetworkManager linux-m5xv:/home/dietrich # /usr/sbin/modem-manager --debug ** (modem-manager:5338): WARNING **: Could not acquire the NetworkManagerSystemSettings service as it is already taken. Return: 3 --Dietrich -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User tambet@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c7 --- Comment #7 from Tambet Ingo <tambet@novell.com> 2009-03-16 08:26:00 MST --- Please run all the commands, not just that one. The error you receive is because there can be one running modem-manager process so you haven't killed NM and MM before that. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User dtschmitz@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c8 --- Comment #8 from Dietrich Schmitz <dtschmitz@gmail.com> 2009-03-16 08:36:14 MST --- I've made sure that both nm and mm are not running--still same error message: linux-m5xv:/home/dietrich # killall NetworkManager && killall modem-manager NetworkManager: no process killed [1]+ Done umtsmon linux-m5xv:/home/dietrich # /usr/sbin/modem-manager --debug ** (modem-manager:7603): WARNING **: Could not acquire the NetworkManagerSystemSettings service as it is already taken. Return: 3 What now? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User tambet@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c9 --- Comment #9 from Tambet Ingo <tambet@novell.com> 2009-03-16 08:49:28 MST --- Please use the commands as I wrote them. 'killall NetworkManager && killall modem-manager' is not what I wrote (and is different and doesn't work if NM isn't running and MM is). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User dtschmitz@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c10 --- Comment #10 from Dietrich Schmitz <dtschmitz@gmail.com> 2009-03-16 09:12:21 MST --- Here you go: linux-m5xv:~ # /usr/sbin/modem-manager --debug ** Message: Loaded plugin Huawei ** Message: Loaded plugin HSO ** Message: Loaded plugin Sierra ** Message: Loaded plugin Option ** Message: Loaded plugin MBM ** (modem-manager:12995): DEBUG: Added modem /org/freedesktop/Hal/devices/usb_device_1199_6880_1234567890ABCDEF_if0_serial_usb_0 ** (modem-manager:12995): DEBUG: (/dev/ttyUSB0) opening serial device... ** (modem-manager:12995): DEBUG: <-- '\0\27\1\0\1\0\0;' ** (modem-manager:12995): DEBUG: --> 'ATZ E0 V1 X4 &C1 +CMEE=1<CR>' ** (modem-manager:12995): DEBUG: --> 'AT+CFUN=0<CR>' ** Message: Closing device '/dev/ttyUSB0' -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User dtschmitz@gmail.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c11 Dietrich Schmitz <dtschmitz@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|dtschmitz@gmail.com | --- Comment #11 from Dietrich Schmitz <dtschmitz@gmail.com> 2009-03-25 06:58:10 MST --- I sent you the debug output from modem-manager on 3/16--is there anything else you need from me? Please advise. --Dietrich -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=470851 User tambet@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=470851#c12 --- Comment #12 from Tambet Ingo <tambet@novell.com> 2009-03-25 07:42:15 MST --- Sorry, somehow I missed that information. It looks like ModemManager uses the wrong serial port, dev/ttyUSB0, while the umtsmon example you posted here used /dev/ttyUSB6. Please try to edit /usr/share/hal/fdi/information/10freedesktop/10-modem.fdi file, locate the block that matches your modem (vendor_id 0x1199, product_id 0x6880), and change the serial.port match from 0 to 6. Then restart the machine. Make sure NM/MM use the correct port afterwards and let me know if it works. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
participants (1)
-
bugzilla_noreply＠novell.com