[Bug 537914] New: Complete Failure to Perform Online Update from Various Repositories for Various Reasons
http://bugzilla.novell.com/show_bug.cgi?id=537914 Summary: Complete Failure to Perform Online Update from Various Repositories for Various Reasons Classification: openSUSE Product: openSUSE 11.1 Version: Final Platform: x86-64 OS/Version: openSUSE 11.1 Status: NEW Severity: Major Priority: P5 - None Component: Update Problems AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: alpha096@virginbroadband.com.au QAContact: jsrain@novell.com Found By: --- Created an attachment (id=317503) --> (http://bugzilla.novell.com/attachment.cgi?id=317503) 50+ .jped screen show download errors including retry of the same file User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-GB; rv:1.9.0.10) Gecko/2009042700 SUSE/3.0.10-1.1.1 Firefox/3.0.10 An Online update was performed updating many applications, where the updates came from some community repositories. Initial failure notice were retryed at least once before the update file was determined not to be possible. Attached are 50 + archived failures of online update from various repositories for various reasons. I know you will need log files - but please specify if you require both Yast and Zypper or other by setting needinfo Reproducible: Sometimes Steps to Reproduce: 1. Reproducible logic not possible 2. 3. Actual Results: Failure of downloads of updates from various repositories Expected Results: Even if initial file download- the Retry should always succeed. If any dependant update file fails the associated dependency files should auto cancel and no further attempt made to download dependency files when primary file update fails or is skipped manually. Reason codes for failure should be expanded into more plain English WITH a statement about repercussions of dependency update failure IF this cannot be enforced. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User sqiu@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c1 shuang qiu <sqiu@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |sqiu@novell.com Info Provider| |alpha096@virginbroadband.co | |m.au --- Comment #1 from shuang qiu <sqiu@novell.com> 2009-09-10 00:06:11 MDT ---
I know you will need log files - but please specify if you require both Yast and Zypper or other by setting needinfo
Anyway，Y2logs are needed. You can read http://en.opensuse.org/Bugs/YaST to know which logs we need in different situations. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User alpha096@virginbroadband.com.au added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c2 Scott Couston <alpha096@virginbroadband.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team-screening@forge.pr |alpha096@virginbroadband.co |ovo.novell.com |m.au --- Comment #2 from Scott Couston <alpha096@virginbroadband.com.au> 2009-09-10 17:15:41 MDT --- Created an attachment (id=317756) --> (http://bugzilla.novell.com/attachment.cgi?id=317756) YAST lOGS AS REQUESED AS THE ONLY LOGS REQUIRED - SEE OFFER IN COMMENT#1 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User alpha096@virginbroadband.com.au added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c3 Scott Couston <alpha096@virginbroadband.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW CC| |alpha096@virginbroadband.co | |m.au Info Provider|alpha096@virginbroadband.co | |m.au | --- Comment #3 from Scott Couston <alpha096@virginbroadband.com.au> 2009-09-10 17:25:21 MDT --- re Comment #1 - the complexity of updates involving many log files cannot be covered by the statement 'read http://en.opensuse.org/Bugs/YaST' If I logged a bug against YaST I would attach Yast logs by default, however due to the complexities described in comment #0 I deliberately requested to fulfil the log requirement firstly and foremost as other logs will only be available for date + 7 days. I am GMT+10 Hours offset on file time/date/ stamps. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 shuang qiu <sqiu@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jsuchome@novell.com AssignedTo|alpha096@virginbroadband.co |bnc-team-screening@forge.pr |m.au |ovo.novell.com -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 zhu rensheng <rszhu@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |rszhu@novell.com AssignedTo|bnc-team-screening@forge.pr |jsuchome@novell.com |ovo.novell.com | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User jsuchome@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c4 Jiří Suchomel <jsuchome@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |tgoettlicher@novell.com Component|Update Problems |libzypp AssignedTo|jsuchome@novell.com |zypp-maintainers@forge.prov | |o.novell.com QAContact|jsrain@novell.com |qa@suse.de --- Comment #4 from Jiří Suchomel <jsuchome@novell.com> 2009-09-21 00:45:46 MDT --- Is this the reason? 2009-09-10 06:37:11 <5> MULTIVAC-10(17935) [zypp] Exception.cc(log):133 ZYppFactory.cc(getZYpp):366 THROW: ZYppFactory.cc(getZYpp):366: System management is locked by the application with pid 17876 (/usr/sbin/packagekitd). -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 Michael Andres <ma@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P2 - High CC| |ma@novell.com -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User ma@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c5 Michael Andres <ma@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WORKSFORME --- Comment #5 from Michael Andres <ma@novell.com> 2009-10-31 09:18:02 MDT --- (the above is not the reason) Common to all the files curl reports as 'not found' is that they are located below http://download.opensuse.org/repositories/. I suppose this was a server side problem. I can't reproduce nor are there similar reports. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User alpha096@virginbroadband.com.au added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c6 Scott Couston <alpha096@virginbroadband.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED CC| |qa@suse.de Resolution|WORKSFORME | --- Comment #6 from Scott Couston <alpha096@virginbroadband.com.au> 2009-10-31 14:25:24 MDT --- QA!!!!! Off course it works for you - You probably obtain your files from a different mirror and as I am in Australia my mirror suffers sometimes from file replications where the files updates are incomplete. Until we can get back to a situation where we can easily see the ACTUAL mirror in the log this will continue to occur from time to time. Our Audit does not tell us the actual mirror and until it can we will never pinpoint the mirror that holds files that are corrupted. Smoke and mirrors we leave for the circus, but for audit we need to have a way to actually see the actual mirror - Re-open -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User ma@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c7 Michael Andres <ma@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution| |DUPLICATE --- Comment #7 from Michael Andres <ma@novell.com> 2009-10-31 14:58:13 MDT --- So it's a duplicate of bug 522260 - log HTTP redirections in libzypp. Fixed in libzypp-5.30.10. Online update was released 2009-10-15. *** This bug has been marked as a duplicate of bug 522260 *** http://bugzilla.novell.com/show_bug.cgi?id=522260 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User alpha096@virginbroadband.com.au added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c8 --- Comment #8 from Scott Couston <alpha096@virginbroadband.com.au> 2009-10-31 18:14:14 MDT --- Right On QA! Yes its a Dupe of the bug your found already open. Its a bit of a bugger sometimes finding dupes already in the system especially when their are not filed under the same Software Version. I think we should add, to the default search when opening a new bugs, to include the corresponding enterprise software to avoid this. Something to think about - Leave it to you to decide to open a feature request to change default search, which is above every new 'create new bug' button to include Enterprise Products :-) -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User ma@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c9 --- Comment #9 from Michael Andres <ma@novell.com> 2009-11-02 07:50:58 MST --- I'd second that if it was possible to track one bug across multiple products or codebases, with priority and resolution per product. But currently bugzilla does not offer this. Until that happens, i don't mind those cross-product duplicates ;) -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User alpha096@virginbroadband.com.au added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c10 Scott Couston <alpha096@virginbroadband.com.au> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|DUPLICATE | --- Comment #10 from Scott Couston <alpha096@virginbroadband.com.au> 2009-11-05 14:07:01 MST --- I have identified the update server that is responsible for all these update errors via Syslog data. The update server is Http://mirror.internode.on.net/pub/opensuse/update/11.1/rpm/x86_64/pid- can you please arrange to TOTAL refresh of this update mirror in respect to 11.1 update data. I understand that the duplicate resolution is to have the log data reflect the actual mirror and this needs to remain. In this situation the above update mirror has more that 40 or so corrupted 11.1 update files. This mirrors IP is 150.101.135.3 and the following analysis of their comms delays tells the whole story for their errors in their hugely poor response times. A Traceroute of the mirrors IP of 150.101.135.3 tells the story of possible poor comms response times. This URL is valid for 7 day from date only. http://www.dnsstuff.com/tools/tracert?ip=150.101.135.3&timeout= -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User alpha096@virginbroadband.com.au added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c11 --- Comment #11 from Scott Couston <alpha096@virginbroadband.com.au> 2009-11-05 14:09:33 MST --- QA - Due Nature of comment #10 Could you please restrict visibility! -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User coolo@novell.com added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c13 Stephan Kulow <coolo@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution| |FIXED --- Comment #13 from Stephan Kulow <coolo@novell.com> 2009-11-07 07:57:03 MST --- I lowered the priority of that mirror now. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 User alpha096@virginbroadband.com.au added comment http://bugzilla.novell.com/show_bug.cgi?id=537914#c14 --- Comment #14 from Scott Couston <alpha096@virginbroadband.com.au> 2009-11-07 13:03:45 MST --- and just how does this help me now. I have partial updates from a variety of other repos that are dependant on the updates from the mirror in question and my PC is about as stable is 11.0!!!!!!!!!!! The answer is NOT to wait for 11.2 -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=537914 http://bugzilla.novell.com/show_bug.cgi?id=537914#c15 --- Comment #15 from Scott Couston - Resigned No Confidence <alpha096@virginbroadband.com.au> 2009-12-09 06:53:06 UTC --- The mirrors are not the issue. The file corruption existed at source and still does. I suggest you give the highest priority to www.optusnet in .AU due to the enormous bandwidth and storage -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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