https://bugzilla.novell.com/show_bug.cgi?id=851543 https://bugzilla.novell.com/show_bug.cgi?id=851543#c1 Hrvoje Senjan changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |hrvoje.senjan@gmail.com Component|KDE4 Applications |Other AssignedTo|kde-maintainers@suse.de |jsmeix@suse.com --- Comment #1 from Hrvoje Senjan 2013-11-21 18:28:32 UTC --- According to upstream report, issue is in the sane-backends... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=851543 https://bugzilla.novell.com/show_bug.cgi?id=851543#c3 Per Jessen changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|per@computer.org | --- Comment #3 from Per Jessen 2013-11-22 09:35:17 UTC --- (In reply to comment #2)

Per Jessen, does it work with the "scanimage" command?

No, scanimage also segfaults.

If yes, the issue is not in the driver. If not, please attach debugging information to this bug as described in "Trouble-Shooting (Debugging)" at http://en.opensuse.org/SDB:Configuring_Scanners

There seems to be four examples, which one would you like me to do? Let me know if you want a backtrace of any of {scanimage|skanlite|xsane}. xsane is what I've reverted to using on 12.3, works fine. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=851543 https://bugzilla.novell.com/show_bug.cgi?id=851543#c5 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |per@computer.org Summary|xsane and skanlite both |scanimage segfaults when |segfault when using hp |using hp scanjet 2400 |scanjet 2400 |(genesys driver) --- Comment #5 from Johannes Meixner 2013-11-22 11:23:50 CET --- Please no backtrace of GUI frontends like skanlite or xsane. But a backtrace of the plain scanimage command could help, provided there is human-readable debug info therein, see in particular the section "Install -debuginfo Packages" at http://en.opensuse.org/openSUSE:Bugreport_application_crashed I found https://bugs.archlinux.org/task/35549 that reads: ----------------------------------------------------------------------------- Run xsane, select a scanner (HP ScanJet 2400c) leave the settings default and then press Scan. The app crashes with "Segmentation Fault". I run it with gdb and found the problems happens in the libsane-genesys.so.1 .. BUT: scanimage -d genesys --format tiff --mode Color --resolution=300 > image.tiff works well! ----------------------------------------------------------------------------- If it is actually the same issue it indicates that the settings for scanning make a difference. Per Jessen, does scanimage -d genesys --format tiff --mode Color --resolution=300 >image.tiff also work for you? Regarding the higher-level debugging output of SANE: According to "man sane-genesys" that reads: ------------------------------------------------------------------------ Example (full and highly verbose output for gl646): export SANE_DEBUG_GENESYS=255 export SANE_DEBUG_GENESYS_LOW=255 export SANE_DEBUG_GENESYS_GL646=255 ------------------------------------------------------------------------ and according to https://bugs.kde.org/show_bug.cgi?id=326700 that reads ------------------------------------------------------------------------ [KCrash Handler #6 gl646_setup_registers (... ------------------------------------------------------------------------ it seems the hp scanjet 2400 uses the specific GL646 code part of the genesys driver. Accordingly I think this one should be best: export SANE_DEBUG_GENESYS=255 export SANE_DEBUG_GENESYS_LOW=255 export SANE_DEBUG_GENESYS_GL646=255 export SANE_DEBUG_SANEI_USB=128 scanimage -d genesys -v 2>/var/tmp/genesys_gl646.debug 1>/dev/null Please attach such a /var/tmp/genesys_gl646.debug as MIME type "text/plain" to this bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=851543 https://bugzilla.novell.com/show_bug.cgi?id=851543#c Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P3 - Medium Platform|x86-64 |All -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=851543 https://bugzilla.novell.com/show_bug.cgi?id=851543#c8 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |per@computer.org --- Comment #8 from Johannes Meixner 2013-12-03 16:31:32 CET --- The issue here should be fixed in sane-backends version 1.0.24 sane-backends version 1.0.24 is now available for various openSUSE versions for 32-bit i586 and 64-bit x86_64 platforms from the openSUSE build service develoment project "graphics" for direct binary RPM download from http://download.opensuse.org/repositories/graphics/ Do not use "Factory" if your system is not "Factory". Use the matching packages for your particular system. The packages in the "graphics" development project are only for testing, without any guarantee or warranty, and without any support. As an extreme example, this means if your complete computer center crashes because of those packages, it is only your problem. On the other hand this does not mean that those packages are known to be terrible broken but they are not thoroughly tested so that any unexpected issue can happen. Per Jessen, I assume you are a venturous openSUSE user who likes to try out if sane-backends version 1.0.24 from the OBS "graphics" development project actually fixes it for you (I cannot test it because I do not have such a scanner model). In this case please report whether or not it works for you. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=851543 https://bugzilla.novell.com/show_bug.cgi?id=851543#c10 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |FIXED --- Comment #10 from Johannes Meixner 2013-12-04 10:12:22 CET --- Many thanks for your valuable feedback! This is the matching upstream bug report: https://alioth.debian.org/tracker/?group_id=30186&atid=410366&func=detail&aid=314293 FYI regarding sane-backends version upgrade to 1.0.24 see also bnc#851720 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.