[Bug 555611] New: Palm Handheld immediately crashes after plugin
http://bugzilla.novell.com/show_bug.cgi?id=555611 Summary: Palm Handheld immediately crashes after plugin Classification: openSUSE Product: openSUSE 11.2 Version: Final Platform: x86-64 OS/Version: openSUSE 11.2 Status: NEW Severity: Critical Priority: P5 - None Component: Hotplug AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: juergen@spitzmueller.org QAContact: qa@suse.de Found By: --- Blocker: --- --- Comment #0 from Jürgen Spitzmüller <juergen@spitzmueller.org> 2009-11-15 09:44:54 UTC --- User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; de; rv:1.9.1.4) Gecko/20091016 SUSE/3.5.4-1.1.2 Firefox/3.5.4 After upgrading from openSuse 11.1 to 11.2 on my x86_64 PC, my Palm TX device permanently crashes and reboots as soon as I connect it via USB. The device starts up, then crashes and reboots again, until I pull the plug. After disconnetion from the PC, the device starts up fine. It also does not crash when connecting to my laptop, which still runs 11.1. Reproducible: Always Steps to Reproduce: 1. Connect the Palm device with the PC via USB 2. Observe how it reboots and reboots and reboots 3. Pull the plug and see that rebooting finally succeeds -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 shuang qiu <sqiu@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sqiu@novell.com AssignedTo|bnc-team-screening@forge.pr |kernel-maintainers@forge.pr |ovo.novell.com |ovo.novell.com Severity|Critical |Normal -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c Jeff Mahoney <jeffm@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jeffm@novell.com AssignedTo|kernel-maintainers@forge.pr |gregkh@novell.com |ovo.novell.com | -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c1 --- Comment #1 from Jürgen Spitzmüller <juergen@spitzmueller.org> 2009-12-19 08:47:09 UTC --- is there any hope on this? This is really a serious issue for me, because the bug effectively renders my PDA dead. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c2 Greg Kroah-Hartman <gregkh@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |juergen@spitzmueller.org --- Comment #2 from Greg Kroah-Hartman <gregkh@novell.com> 2009-12-19 17:36:12 UTC --- I have never heard of this problem happening, are you sure the cable is good? Can we get the kernel log for when this happens? Are you plugging the device into an external USB hub that is self-powered? What happens if you plug it into a USB port on the machine? -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c3 --- Comment #3 from Jürgen Spitzmüller <juergen@spitzmueller.org> 2010-01-04 11:17:55 UTC --- I am pretty sure the cable is good. The problem immediately occurred after the upgrade from openSuse 11.1 to 11.2. On my laptop (32bit), the device continued to work until I upgraded the laptop as well from 11.1 to 11.2. The device is plugged into the machine's USB ports (I do not have an external hub). The crash is 100% reproducable on all my machines with openSuse 11.2 (desktop, 64bit and laptop, 32bit). Here is an excerpt of the Kernel log while the device is plugged in; this is from the 64bit desktop: 2010-01-04 12:09:40 usb 2-1 new full speed USB device using ohci_hcd and address 2 2010-01-04 12:09:40 usb 2-1 New USB device found, idVendor=0830, idProduct=0061 2010-01-04 12:09:40 usb 2-1 New USB device strings: Mfr=1, Product=2, SerialNumber=5 2010-01-04 12:09:40 usb 2-1 Product: Palm Handheld 2010-01-04 12:09:40 usb 2-1 Manufacturer: Palm, Inc. 2010-01-04 12:09:40 usb 2-1 SerialNumber: PN70M387V049 2010-01-04 12:09:40 usb 2-1 configuration #1 chosen from 1 choice 2010-01-04 12:09:41 usbcore registered new interface driver usbserial 2010-01-04 12:09:41 USB Serial support registered for generic 2010-01-04 12:09:41 usbcore registered new interface driver usbserial_generic 2010-01-04 12:09:41 usbserial USB Serial Driver core 2010-01-04 12:09:41 USB Serial support registered for Handspring Visor / Palm OS 2010-01-04 12:09:41 USB Serial support registered for Sony Clie 3.5 2010-01-04 12:09:41 USB Serial support registered for Sony Clie 5.0 2010-01-04 12:09:41 visor 2-1 .0: Handspring Visor / Palm OS converter detected 2010-01-04 12:09:41 usb 2-1 Handspring Visor / Palm OS converter now attached to ttyUSB0 2010-01-04 12:09:41 usb 2-1 Handspring Visor / Palm OS converter now attached to ttyUSB1 2010-01-04 12:09:41 usbcore registered new interface driver visor 2010-01-04 12:09:41 visor USB HandSpring Visor / Palm OS driver 2010-01-04 12:09:43 usb 2-1 USB disconnect, address 2 2010-01-04 12:09:43 visor ttyUSB0 Handspring Visor / Palm OS converter now disconnected from ttyUSB0 2010-01-04 12:09:43 visor ttyUSB1 Handspring Visor / Palm OS converter now disconnected from ttyUSB1 2010-01-04 12:09:43 visor 2-1 .0: device disconnected 2010-01-04 12:09:43 visor 2-1 .0: device disconnected 2010-01-04 12:10:02 usb 2-1 new full speed USB device using ohci_hcd and address 3 2010-01-04 12:10:03 usb 2-1 New USB device found, idVendor=0830, idProduct=0061 2010-01-04 12:10:03 usb 2-1 New USB device strings: Mfr=1, Product=2, SerialNumber=5 2010-01-04 12:10:03 usb 2-1 Product: Palm Handheld 2010-01-04 12:10:03 usb 2-1 Manufacturer: Palm, Inc. 2010-01-04 12:10:03 usb 2-1 SerialNumber: PN70M387V049 2010-01-04 12:10:03 usb 2-1 configuration #1 chosen from 1 choice 2010-01-04 12:10:03 visor 2-1 .0: Handspring Visor / Palm OS converter detected 2010-01-04 12:10:03 usb 2-1 Handspring Visor / Palm OS converter now attached to ttyUSB0 2010-01-04 12:10:03 usb 2-1 Handspring Visor / Palm OS converter now attached to ttyUSB1 2010-01-04 12:10:04 usb 2-1 USB disconnect, address 3 2010-01-04 12:10:04 visor ttyUSB0 Handspring Visor / Palm OS converter now disconnected from ttyUSB0 2010-01-04 12:10:04 visor ttyUSB1 Handspring Visor / Palm OS converter now disconnected from ttyUSB1 2010-01-04 12:10:04 visor 2-1 .0: device disconnected -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c4 --- Comment #4 from Jürgen Spitzmüller <juergen@spitzmueller.org> 2010-01-05 14:34:12 UTC --- Here's also the output of lshal -m, in case this is useful: Start monitoring devicelist: ------------------------------------------------- 15:30:55.469: usb_device_830_61_PN70M387V049 added 15:30:55.490: usb_device_830_61_PN70M387V049_if0 added 15:30:55.616: usb_device_830_61_PN70M387V049_if0_serial_usb_0 added 15:30:55.679: usb_device_830_61_PN70M387V049_if0_serial_usb_1 added 15:30:56.637: usb_device_830_61_PN70M387V049_if0_serial_usb_1 removed 15:30:56.644: usb_device_830_61_PN70M387V049_if0_serial_usb_0 removed 15:30:56.648: usb_device_830_61_PN70M387V049_if0 removed 15:30:56.650: usb_device_830_61_PN70M387V049 removed 15:31:16.528: usb_device_830_61_PN70M387V049 added 15:31:16.554: usb_device_830_61_PN70M387V049_if0 added 15:31:16.598: usb_device_830_61_PN70M387V049_if0_serial_usb_1 added 15:31:16.677: usb_device_830_61_PN70M387V049_if0_serial_usb_0 added 15:31:18.424: usb_device_830_61_PN70M387V049_if0_serial_usb_1 removed 15:31:18.435: usb_device_830_61_PN70M387V049_if0_serial_usb_0 removed 15:31:18.440: usb_device_830_61_PN70M387V049_if0 removed 15:31:18.442: usb_device_830_61_PN70M387V049 removed -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c5 --- Comment #5 from Jürgen Spitzmüller <juergen@spitzmueller.org> 2010-01-05 16:18:37 UTC --- Some more observations (and a workaround): If I stop the D-BUS daemon via "sudo rcdbus stop", I can successfully plugin the PDA and connect to it (i.e., perform a hotsync). If I restart D-BUS (rcdbus start), the device still is well and alive However, if I then restart the network (rcnetwork restart), the device immediately crashes. This is independend on whether I use ifup or the NetworkManager (and stopping the network alone also does not stop the PDA from crashing). -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c6 --- Comment #6 from Jürgen Spitzmüller <juergen@spitzmueller.org> 2010-01-05 16:47:54 UTC --- I think the following is relevant as well. This is an excerpt of the syslog while the network is being started (during the procedure described in comment 5). It looks to me as if the ModemManager modul Generic is involved in the crash: 2010-01-05 17:09:29 whisper rcnetwork Starting the NetworkManager 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Huawei 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Novatel 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Option High-Speed 2010-01-05 17:09:29 whisper modem-manager Loaded plugin MotoC 2010-01-05 17:09:29 whisper modem-manager Loaded plugin ZTE 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Option 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Generic 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Sierra 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Gobi 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Ericsson MBM 2010-01-05 17:09:29 whisper modem-manager Loaded plugin Nokia 2010-01-05 17:09:29 whisper modem-manager (ttyUSB0) opening serial device... 2010-01-05 17:09:29 whisper modem-manager (ttyUSB0): probe requested by plugin 'Generic' 2010-01-05 17:09:29 whisper modem-manager (ttyUSB1) opening serial device... 2010-01-05 17:09:29 whisper modem-manager (ttyUSB1): probe requested by plugin 'Generic' 2010-01-05 17:09:32 whisper kernel [ 3114.562568] usb 2-1: USB disconnect, address 21 2010-01-05 17:09:32 whisper kernel [ 3114.563170] visor ttyUSB0: Handspring Visor / Palm OS converter now disconnected from ttyUSB0 2010-01-05 17:09:32 whisper kernel [ 3114.563368] visor ttyUSB1: Handspring Visor / Palm OS converter now disconnected from ttyUSB1 2010-01-05 17:09:32 whisper kernel [ 3114.563408] visor 2-1:1.0: device disconnected 2010-01-05 17:09:32 whisper modem-manager (ttyUSB0) closing serial device... 2010-01-05 17:09:32 whisper modem-manager (ttyUSB1) closing serial device... -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c7 Jürgen Spitzmüller <juergen@spitzmueller.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|juergen@spitzmueller.org | --- Comment #7 from Jürgen Spitzmüller <juergen@spitzmueller.org> 2010-01-05 17:30:02 UTC --- Just to substantiate my suspicion (final comment for now): If I kill the ModemManager and the NetworkManager (killall NetworkManager ; killall modem-manager), the PDA doesn't crash anymore. Starting the modem-manager again then brings back the crashes. Here's the debug output: whisper:/home/juergen # modem-manager --debug ** Message: Loaded plugin Huawei ** Message: Loaded plugin Novatel ** Message: Loaded plugin Option High-Speed ** Message: Loaded plugin MotoC ** Message: Loaded plugin ZTE ** Message: Loaded plugin Option ** Message: Loaded plugin Generic ** Message: Loaded plugin Sierra ** Message: Loaded plugin Gobi ** Message: Loaded plugin Ericsson MBM ** Message: Loaded plugin Nokia ** Message: (ttyUSB2) opening serial device... ** (modem-manager:24595): DEBUG: (ttyUSB2): probe requested by plugin 'Generic' ** Message: (ttyUSB3) opening serial device... ** (modem-manager:24595): DEBUG: (ttyUSB3): probe requested by plugin 'Generic' ** (modem-manager:24595): DEBUG: (ttyUSB2): --> 'AT+GCAP<CR>' ** (modem-manager:24595): DEBUG: (ttyUSB3): --> 'AT+GCAP<CR>' ** Message: (ttyUSB2) closing serial device... ** Message: (ttyUSB3) closing serial device... ** Message: (ttyUSB1) opening serial device... ** (modem-manager:24595): DEBUG: (ttyUSB1): probe requested by plugin 'Generic' ** Message: (ttyUSB0) opening serial device... ** (modem-manager:24595): DEBUG: (ttyUSB0): probe requested by plugin 'Generic' ** (modem-manager:24595): DEBUG: (ttyUSB1): --> 'AT+GCAP<CR>' ** (modem-manager:24595): DEBUG: (ttyUSB0): --> 'AT+GCAP<CR>' ** Message: (ttyUSB0) closing serial device... ** Message: (ttyUSB1) closing serial device... Seems Generic's probing triggers the PDA's crash. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c8 Greg Kroah-Hartman <gregkh@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |gregkh@novell.com AssignedTo|gregkh@novell.com |bnc-team-screening@forge.pr | |ovo.novell.com --- Comment #8 from Greg Kroah-Hartman <gregkh@novell.com> 2010-01-22 18:12:47 UTC --- I don't see how this is a kernel problem. The driver binds properly to the device, it is userspace that is doing odd things to the device. reassigning... -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c9 yang xiaoyu <xyyang@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |xyyang@novell.com AssignedTo|bnc-team-screening@forge.pr |mhrusecky@novell.com |ovo.novell.com | --- Comment #9 from yang xiaoyu <xyyang@novell.com> 2010-01-26 05:55:47 UTC --- hi,Michal,I'm not sure whether it's right to assign it to you.Feel free to reassign it.Thanks. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c10 --- Comment #10 from Michal Hrusecky <mhrusecky@novell.com> 2010-03-01 14:31:57 UTC --- Created an attachment (id=345670) --> (http://bugzilla.novell.com/attachment.cgi?id=345670) Palm Devices IDS -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
http://bugzilla.novell.com/show_bug.cgi?id=555611 http://bugzilla.novell.com/show_bug.cgi?id=555611#c11 Michal Hrusecky <mhrusecky@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |tambet@novell.com AssignedTo|mhrusecky@novell.com |os.gnome.maintainers@gmail. | |com --- Comment #11 from Michal Hrusecky <mhrusecky@novell.com> 2010-03-01 14:36:21 UTC --- This should be fixed in the modem-manager somehow. -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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