[Bug 1137750] New: Touchpad of Lenovo Laptop no longer working - openSUSE Bugs - openSUSE Mailing Lists

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[Bug 1137750] New: Touchpad of Lenovo Laptop no longer working

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bugzilla_noreply＠novell.com

10 Jun 2019 10 Jun '19

12:25

http://bugzilla.suse.com/show_bug.cgi?id=1137750 Bug ID: 1137750 Summary: Touchpad of Lenovo Laptop no longer working Classification: openSUSE Product: openSUSE Distribution Version: Leap 15.1 Hardware: x86-64 OS: Linux Status: NEW Severity: Normal Priority: P5 - None Component: Basesystem Assignee: bnc-team-screening@forge.provo.novell.com Reporter: mantel@suse.com QA Contact: qa-bugs@suse.de Found By: --- Blocker: --- After upgrading a Lenovo Laptop from 42.3 to 15.1, the touchpad is no longer working. It is not a total failure, I can still move the mouse cursor vertically, but no horizontal movement is possible any longer and also clicking any button is ignored. Deactivating and re-activating does not make a difference. I can workaround this issue by using an external USB mouse. But with this I observed even another issue: If the mouse is plugged in during boot, the system will freeze completely. I will attach a picture where the halt happens. Fun fact: This only happens on a cold start. Rebooting the system succeeds even with the mouse plugged in. All other important stuff is working fine: WLAN, sound, multimedia, suspend to RAM. -- You are receiving this mail because: You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

10 Jun 10 Jun

12:26

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c1 --- Comment #1 from Hubert Mantel --- Created attachment 807209 --> http://bugzilla.suse.com/attachment.cgi?id=807209&action=edit dmesg of affected system -- You are receiving this mail because: You are on the CC list for the bug.

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12:26

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c2 --- Comment #2 from Hubert Mantel --- Created attachment 807210 --> http://bugzilla.suse.com/attachment.cgi?id=807210&action=edit hwinfo -- You are receiving this mail because: You are on the CC list for the bug.

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12:30

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c3 --- Comment #3 from Hubert Mantel --- Created attachment 807211 --> http://bugzilla.suse.com/attachment.cgi?id=807211&action=edit picture of frozen boot The interesting issue here: On a successful boot, I also see a similar message, but it reads: device not accepting address 4, error -71 It is address 4, not 5 in this case. It can be seen only very briefly because the boot continues and is successful. Maybe this provides some useful information. Again this is a regression from 42.3 -- You are receiving this mail because: You are on the CC list for the bug.

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12:36

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c4 --- Comment #4 from Hubert Mantel --- Created attachment 807212 --> http://bugzilla.suse.com/attachment.cgi?id=807212&action=edit picture of frozen boot Picture was upside down... -- You are receiving this mail because: You are on the CC list for the bug.

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14:46

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c5 Frank Kruger changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |fkrueger@mailbox.org --- Comment #5 from Frank Kruger --- For the time being, do you have xf86-input-synaptics installed? If not, give it a try. -- You are receiving this mail because: You are on the CC list for the bug.

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11 Jun 11 Jun

09:47

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c6 --- Comment #6 from Hubert Mantel --- (In reply to Frank Kruger from comment #5)

For the time being, do you have xf86-input-synaptics installed? If not, give it a try.

Bingo! But it was the other way around: xf86-input-synaptics (which seems to be obsolete), was installed. So I just removed the configuration file /etc/X11/xorg.conf.d/70-synaptics.conf and now it works. Maybe the whole issue was caused because this was an update. Not sure if the driver would also have been installed by a fresh installation. So feel free to resolve this one as FIXED, WORKSFORME or even INVALID. Thanks! -- You are receiving this mail because: You are on the CC list for the bug.

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17:18

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c7 Frank Kruger changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sndirsch@suse.de --- Comment #7 from Frank Kruger --- (In reply to Hubert Mantel from comment #6)

(In reply to Frank Kruger from comment #5)

...
For the time being, do you have xf86-input-synaptics installed? If not, give it a try.

Bingo! But it was the other way around: xf86-input-synaptics (which seems to be obsolete), was installed. So I just removed the configuration file /etc/X11/xorg.conf.d/70-synaptics.conf and now it works. Maybe the whole issue was caused because this was an update. Not sure if the driver would also have been installed by a fresh installation.

So feel free to resolve this one as FIXED, WORKSFORME or even INVALID.

The expert should decide (cc Stefan Dirsch). -- You are receiving this mail because: You are on the CC list for the bug.

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12 Jun 12 Jun

04:54

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c8 --- Comment #8 from Stefan Dirsch --- Hmm. The freeze when using a USB mouse during boot should be handled separately. In principal synaptics input driver should still work, but some desktops still appear to mess it up although no longer really support it - like GNOME. Which desktop are you using? You can check the synapatics driver setting with synclient - if interested. By uninstalling the config file you basically disable the automatic loading of synaptics driver. If you really get rid of the driver better uninstall the whole xf86-input-syaptics package. Otherwise you'll get it back with the next (distribution) update. You're now using libinput driver, which appears to work for you. I didn't want to migrate everyone to libinput driver, since synaptics driver still has a few interesting features, which aren't availabe with libinput driver. Hope this helps a bit. -- You are receiving this mail because: You are on the CC list for the bug.

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10:03

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c9 --- Comment #9 from Hubert Mantel --- Thanks, Stefan. Of course meanwhile I deinstalled the driver as I was thinking exactly the same. I'm unsure if we should invest much time into the USB freeze issue. This machine always was a bit tricky (WLAN caused problems for a long time), but finally everything is working correctly. So closing the bug is fine with me. -- You are receiving this mail because: You are on the CC list for the bug.

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10:06

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c10 --- Comment #10 from Hubert Mantel --- (In reply to Stefan Dirsch from comment #8)

In principal synaptics input driver should still work, but some desktops still appear to mess it up although no longer really support it - like GNOME. Which desktop are you using?

Ah, just for completeness: I'm using KDE. But the touchpad already fails before even logging in. It's "funny" to see that you can move the mouse pointer vertically, but not horizontally. And buttons also do not work. -- You are receiving this mail because: You are on the CC list for the bug.

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12:03

New subject: [Bug 1137750] Touchpad of Lenovo Laptop no longer working

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c11 Stefan Dirsch changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |IN_PROGRESS Component|Basesystem |X.Org Assignee|bnc-team-screening@forge.pr |xorg-maintainer-bugs@forge. |ovo.novell.com |provo.novell.com QA Contact|qa-bugs@suse.de |xorg-maintainer-bugs@forge. | |provo.novell.com --- Comment #11 from Stefan Dirsch --- Thanks. Ok. Let's forget about the USB mouse issue. I just want to make sure, that we don't see this synaptics driver issue on every laptop. So I'll try to reproduce this on one of our Dell company laptops. Reassigning to X.Org component therefore. -- You are receiving this mail because: You are on the CC list for the bug.

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12:04

New subject: [Bug 1137750] synaptics driver no longer working (Lenovo Laptop)

http://bugzilla.suse.com/show_bug.cgi?id=1137750 Stefan Dirsch changed: What |Removed |Added ---------------------------------------------------------------------------- Priority|P5 - None |P3 - Medium Summary|Touchpad of Lenovo Laptop |synaptics driver no longer |no longer working |working (Lenovo Laptop) -- You are receiving this mail because: You are on the CC list for the bug.

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12:47

New subject: [Bug 1137750] synaptics driver no longer working (Lenovo Laptop)

http://bugzilla.suse.com/show_bug.cgi?id=1137750 http://bugzilla.suse.com/show_bug.cgi?id=1137750#c12 Stefan Dirsch changed: What |Removed |Added ---------------------------------------------------------------------------- Status|IN_PROGRESS |RESOLVED Resolution|--- |WORKSFORME --- Comment #12 from Stefan Dirsch --- Ok. Just verified. That synaptics driver still works fine on a Dell Precision 5510 on Leap 15.1. Closing as WORKSFORME. -- You are receiving this mail because: You are on the CC list for the bug.

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