[Bug 445475] New: HP Device Manager not working
https://bugzilla.novell.com/show_bug.cgi?id=445475 Summary: HP Device Manager not working Product: openSUSE 11.1 Version: Beta 5 Platform: i386 OS/Version: SuSE Other Status: NEW Severity: Normal Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: w.g@kabsi.at QAContact: jsmeix@novell.com Found By: Beta-Customer Device Communication error (HPLIP status service); Skanlite: no scanner found, Device=HP Officejet 6310, working perfectly under Suse 11.0 and other platforms. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=445475 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=445475#c1 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WORKSFORME --- Comment #1 from Johannes Meixner <jsmeix@novell.com> 2008-11-18 01:28:41 MST --- We do not have your model but it works well for my HP LaserJet 1220 all-in-one device so that I cannot reproduce it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=445475 User willem.herremans@tiscali.be added comment https://bugzilla.novell.com/show_bug.cgi?id=445475#c2 Willem Herremans <willem.herremans@tiscali.be> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |willem.herremans@tiscali.be Status|RESOLVED |REOPENED Resolution|WORKSFORME | Version|Beta 5 |RC 1 --- Comment #2 from Willem Herremans <willem.herremans@tiscali.be> 2008-11-29 09:06:17 MST --- It does not work for me either. I have just installed openSUSE 11.1-RC1. I have an HP PSC 2110 all-in-one. I have installed it using the printer module of Yast. I have also installed the scanner using the scanner module of Yast. Printing works, but scanning does not and the HP device manager always displays "Device communication error". Here is the output from hp-check -r: wim@suse:~> hp-check -r /usr/share/hplip/installer/core_install.py:32: DeprecationWarning: the sha module is deprecated; use the hashlib module instead import sha # TODO: Replace with hashlib (sha is deprecated in Python 3.0) HP Linux Imaging and Printing System (ver. 2.8.7) Dependency/Version Check Utility ver. 14.0 Copyright (c) 2001-8 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. 2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. 3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Saving output in log file: hp-check.log Initializing. Please wait... warning: Invalid ppd_dir value: None --------------- | SYSTEM INFO | --------------- Basic system information: Linux suse 2.6.27.7-4-pae #1 SMP 2008-11-25 00:02:37 +0100 i686 i686 i386 GNU/Linux Distribution: suse 11.1 HPOJ running? No, HPOJ is not running (OK). Checking Python version... OK, version 2.6.0 installed Checking PyQt version... OK, version 3.17 installed. Checking SIP version... OK, Version 4.7.7 installed Checking for CUPS... Status: scheduler is running Version: 1.3.9 warning: /etc/cups/cupsd.conf file not found or not accessible. Checking for dbus/python-dbus... dbus daemon is running. python-dbus version: 0.83.0 ------------------------ | RUNTIME DEPENDENCIES | ------------------------ Checking for dependency: cups - Common Unix Printing System... OK, found. Checking for dependency: cups-ddk - CUPS driver development kit... warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly. Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer... OK, found. Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)... warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly. Checking for dependency: ppdev - Parallel port support kernel module.... OK, found. Checking for dependency: PyQt - Qt interface for Python... OK, found. Checking for dependency: python-ctypes - A foreign function library for Python... OK, found. Checking for dependency: python-dbus - Python bindings for dbus... OK, found. Checking for dependency: Python 2.3 or greater - Required for fax functionality... OK, found. Checking for dependency: Reportlab - PDF library for Python... OK, found. Checking for dependency: SANE - Scanning library... OK, found. Checking for dependency: scanimage - Shell scanning program... OK, found. Checking for dependency: xsane - Graphical scanner frontend for SANE... OK, found. ---------------------- | HPLIP INSTALLATION | ---------------------- Currently installed HPLIP version... HPLIP 2.8.7 currently installed in '/usr/share/hplip'. Current contents of '/etc/hp/hplip.conf' file: # hplip.conf. Generated from hplip.conf.in by configure. [hplip] version=2.8.7 [dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/cups/model/manufacturer-PPDs/hplip ppdbase=/usr/share/cups/model/manufacturer-PPDs doc=/usr/share/doc/packages/hplip icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/lib/cups/driver # Following values are determined at configure time and cannot be changed. [configure] network-build=yes pp-build=yes gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no foomatic-drv-install=no foomatic-ppd-install=yes foomatic-rip-hplip-install=yes internal-tag=2.8.7.3 restricted-build=no ------------------------------- | DISCOVERED PARALLEL DEVICES | ------------------------------- No devices found. -------------------------- | DISCOVERED USB DEVICES | -------------------------- No devices found. --------------------------------- | INSTALLED CUPS PRINTER QUEUES | --------------------------------- colour ------ Type: Printer Installed in HPLIP?: Yes, using the hp: CUPS backend. Device URI: hp:/usb/PSC_2100_Series?serial=MY36HF41SC0F PPD: /etc/cups/ppd/colour.ppd PPD Description: HP PSC 2100 series Foomatic/hpijs, hpijs 2.8.7.3 Printer status: printer colour is idle. enabled since Sat 29 Nov 2008 15:45:09 CET error: Unable to communicate with device (code=12): hp:/usb/PSC_2100_Series?serial=MY36HF41SC0F error: Device not found grayscale --------- Type: Printer Installed in HPLIP?: Yes, using the hp: CUPS backend. Device URI: hp:/usb/PSC_2100_Series?serial=MY36HF41SC0F PPD: /etc/cups/ppd/grayscale.ppd PPD Description: HP PSC 2100 series Foomatic/hpijs, hpijs 2.8.7.3 Printer status: printer grayscale is idle. enabled since Sat 29 Nov 2008 14:48:58 CET error: Unable to communicate with device (code=12): hp:/usb/PSC_2100_Series?serial=MY36HF41SC0F error: Device not found hpcolour -------- Type: Printer Installed in HPLIP?: Yes, using the hp: CUPS backend. Device URI: hp:/usb/PSC_2100_Series?serial=MY36HF41SC0F PPD: /etc/cups/ppd/hpcolour.ppd PPD Description: HP PSC 2100 series Foomatic/hpijs, hpijs 2.8.7.3 Printer status: printer hpcolour is idle. enabled since Sat 29 Nov 2008 15:50:08 CET error: Unable to communicate with device (code=12): hp:/usb/PSC_2100_Series?serial=MY36HF41SC0F error: Device not found ---------------------- | SANE CONFIGURATION | ---------------------- 'hpaio' in '/etc/sane.d/dll.conf'... OK, found. SANE backend 'hpaio' is properly set up. Checking output of 'scanimage -L'... No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). --------------------- | PYTHON EXTENSIONS | --------------------- Checking 'cupsext' CUPS extension... OK, found. Checking 'pcardext' Photocard extension... OK, found. Checking 'hpmudext' I/O extension... OK, found. Checking 'scanext' SANE scanning extension... OK, found. ----------------- | USB I/O SETUP | ----------------- Checking for permissions of USB attached printers... HP Device 0x2811 at 002:005: warning: Device URI: (Makeuri FAILED) Device node: /dev/bus/usb/002/005 Mode: 0664 getfacl: Removing leading '/' from absolute path names # file: dev/bus/usb/002/005 # owner: root # group: lp user::rw- group::rw- other::r-- ----------- | SUMMARY | ----------- error: 5 errors and/or warnings. Please refer to the installation instructions at: http://hplip.sourceforge.net/install/index.html Done. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=445475 User whpgf@scarlet.be added comment https://bugzilla.novell.com/show_bug.cgi?id=445475#c3 --- Comment #3 from Willem Herremans <whpgf@scarlet.be> 2008-11-30 01:38:35 MST --- I think this problem is caused by lack of permissions. After adding my user account to group 'lp', everything works as expected. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=445475 User jsmeix@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=445475#c4 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution| |DUPLICATE --- Comment #4 from Johannes Meixner <jsmeix@novell.com> 2008-12-01 23:31:51 MST --- See https://bugzilla.novell.com/show_bug.cgi?id=438978#c4 *** This bug has been marked as a duplicate of bug 438978 *** https://bugzilla.novell.com/show_bug.cgi?id=438978 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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