[Bug 790729] New: Can not configure OTRS
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c0 Summary: Can not configure OTRS Classification: openSUSE Product: openSUSE 12.2 Version: Final Platform: x86-64 OS/Version: openSUSE 12.2 Status: NEW Severity: Normal Priority: P5 - None Component: Other AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: andres.kaaber@gmail.com QAContact: qa-bugs@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.57 Safari/536.11 After installing otrs package "zypper in otrs" one should open browser and continue with configuration on localhost/otrs/installation.pl but error accours Server error! The server encountered an internal error and was unable to complete your request. Error message: syntax error at /srv/otrs/Kernel/Config/Files/ZZZAuto.pm line 15, near "'http://ftp.otrs.org/pub/otrs/itsm/packages31/'" syntax error at /srv/otrs/Kernel/Config/Files/ZZZAuto.pm line 18, near "}" Compilation failed in require at /srv/otrs//Kernel/Config/Defaults.pm line 1860. , If you think this is a server error, please contact the webmaster. Error 500 It is a bug in file /srv/otrs/Kernel/Config/Files/ZZZAuto.pm line 15 wich is missing a , at the end. Original file: ... $Self->{'Package::RepositoryList'} = { 'file:///srv/otrs/itsm/packages30/' => '[--OTRS::ITSM 3.0 local repo]', 'file:///srv/otrs/itsm/packages31/' => '[--OTRS::ITSM 3.1 local repo]', 'http://ftp.otrs.org/pub/otrs/itsm/packages30/' => '[--OTRS::ITSM 3.0 Master--] http://ftp.otrs.org/' <- line 15 should end with , 'http://ftp.otrs.org/pub/otrs/itsm/packages31/' => '[--OTRS::ITSM 3.1 Master--] http://ftp.otrs.org/' }; ... after adding , and refreshing page configuration goes on Reproducible: Always Steps to Reproduce: 1. 2. 3. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c Jiaying ren <jren@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jren@suse.com AssignedTo|bnc-team-screening@forge.pr |lmuelle@suse.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c1 Lars Müller <lmuelle@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|lmuelle@suse.com |chris@computersalat.de --- Comment #1 from Lars Müller <lmuelle@suse.com> 2012-11-22 11:54:07 CET --- Please use the osc command line tool to request the bug owner of a particular package. osc bugowner --email network:otrs otrs And therefore I'm passing this issue to Chris. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c2 Christian Wittmer <chris@computersalat.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED --- Comment #2 from Christian Wittmer <chris@computersalat.de> 2012-11-22 12:20:27 UTC --- Hi Lars ! Thank you :) ongoing work ..... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c3 --- Comment #3 from Bernhard Wiedemann <bwiedemann@suse.com> 2012-11-23 13:00:21 CET --- This is an autogenerated message for OBS integration: This bug (790729) was mentioned in https://build.opensuse.org/request/show/142572 Maintenance / -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c Swamp Workflow Management <swamp@suse.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status Whiteboard| |obs:running:1118:moderate -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c Swamp Workflow Management <swamp@suse.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status Whiteboard|obs:running:1118:moderate | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c4 Christian Wittmer <chris@computersalat.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO InfoProvider| |andres.kaaber@gmail.com --- Comment #4 from Christian Wittmer <chris@computersalat.de> 2013-01-02 11:46:34 UTC --- Can you please try again with updated version ? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c5 --- Comment #5 from Andres Kaaber <andres.kaaber@gmail.com> 2013-01-03 12:21:49 UTC --- It's fixed now. Thnx. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=790729 https://bugzilla.novell.com/show_bug.cgi?id=790729#c6 Christian Wittmer <chris@computersalat.de> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED InfoProvider|andres.kaaber@gmail.com | Resolution| |FIXED --- Comment #6 from Christian Wittmer <chris@computersalat.de> 2013-01-19 23:30:23 UTC --- fixed -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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