[Bug 731609] New: Print landscape file not working
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c0 Summary: Print landscape file not working Classification: openSUSE Product: openSUSE 12.1 Version: Final Platform: x86-64 OS/Version: SuSE Other Status: NEW Severity: Normal Priority: P5 - None Component: Printing AssignedTo: jsmeix@suse.com ReportedBy: markes.albert@gmail.com QAContact: jsmeix@suse.com Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:7.0.1) Gecko/20100101 Firefox/7.0.1 I make a file with LibreOffice with page set in landscape. Print from application it print in portrait-mode with font size correct. I change all parameter that I see in LibreOffice but result not change. I convert file in PDF and I use Okular with same result. In a thread I find a hits, upgrade ghostscript to release 9.00.62 in factory. Result not change. My last test as hit in comments bug https://bugzilla.novell.com/show_bug.cgi?id=724614#c1 print directly with lp command, with and without option -o landscape result not change. My printer is HP LaserJet 2600n, I use HP driver and PPD file from http://foo2hp.rkkda.com/ In attachment error_log output with debug enable in cups Same result in openSUSE 11.4 on other PC. The PDF file in Windows is print correct with same printer. Reproducible: Always Steps to Reproduce: 1. 2. 3. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c1 --- Comment #1 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-20 23:02:37 UTC --- Created an attachment (id=463060) --> (http://bugzilla.novell.com/attachment.cgi?id=463060) cups error_log two test print -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #463060|application/octet-stream |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c2 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |markes.albert@gmail.com --- Comment #2 from Johannes Meixner <jsmeix@suse.com> 2011-11-22 11:46:39 UTC --- Please print from LibreOffice into a file and attach this file. Please also attach your PPD file /etc/cups/ppd/HP_Color_LaserJet_2600n You use a driver which is not provided by openSUSE. If the root cause is the driver, we cannot help you with a driver which is not provided by openSUSE. Your printer should be also supported by HPLIP which is provided by openSUSE both via the traditional HPIJS driver in HPLIP via this PPD /usr/share/cups/model/manufacturer-PPDs/hplip/ hp-color_laserjet_2600n-hpijs.ppd.gz "HP Color LaserJet 2600n hpijs, 3.11.10, requires proprietary plugin" and via the newer HPCUPS driver in HPLIP via this PPD /usr/share/cups/model/manufacturer-PPDs/hplip/ hp-color_laserjet_2600n.ppd.gz "HP Color LaserJet 2600n, hpcups 3.11.10, requires proprietary plugin" Because your printer requires a proprietary plugin, you need to use "hp-setup" to set it up and probably you need the newest HPLIP version 3.11.10 because older HPLIP version may fail to get the proprietary plugin from openprinting.org - for more information see http://hplipopensource.com/node/309 Please try out if your printer works with HPLIP, see http://en.opensuse.org/SDB:How_to_set-up_a_HP_printer -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c3 Alberto Marchesini <markes.albert@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|markes.albert@gmail.com | --- Comment #3 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-22 15:22:26 UTC --- I attach print file from LibreOffice. The 1_HP_Color_LaserJet_2600n.ppd is file installed from rkkda.com. I try HP Driver with same result. The 2_HP_Color_LaserJet_2600n.ppd is file installed with hp-setup with proprietary plugin, using YaST module. error_log with two print job. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c4 --- Comment #4 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-22 15:23:53 UTC --- Created an attachment (id=463446) --> (http://bugzilla.novell.com/attachment.cgi?id=463446) NOT proprietary PPD file -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c5 --- Comment #5 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-22 15:24:23 UTC --- Created an attachment (id=463447) --> (http://bugzilla.novell.com/attachment.cgi?id=463447) proprietary PPD file -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c6 --- Comment #6 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-22 15:24:56 UTC --- Created an attachment (id=463448) --> (http://bugzilla.novell.com/attachment.cgi?id=463448) Print in file by LibreOffice -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c7 --- Comment #7 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-22 15:28:08 UTC --- Created an attachment (id=463452) --> (http://bugzilla.novell.com/attachment.cgi?id=463452) error_log with two job -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #463452|application/octet-stream |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c8 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |markes.albert@gmail.com --- Comment #8 from Johannes Meixner <jsmeix@suse.com> 2011-11-23 14:09:22 UTC --- Your error_log in attachment #463452 contains two times "Request file type is application/postscript" which means that when printing from LibreOffice its printing output is PostScript but in contrast your print in file by LibreOffice in attachment #463448 is PDF. Your print in file by LibreOffice in attachment #463448 prints correctly on my HP LaserJet 1220 PostScript/PCL printer via "lp -d <queue_name> bug-731609_1_print_document" in PostScript mode and in PCL mode using various drivers like the Ghostscripr driver "ljet4", the HPLIP drivers HPIJS and HPCUPS, and the Gutenprint driver. I.e. I cannot reproduce your issue with your print in file by LibreOffice in attachment #463448 I need the PostScript printing output from LibreOffice. As is seems printing from LibreOffice into a file does no longer result the printing output from LibreOffice (as it worked all the time in the past) you need to get the actual printing output from LibreOffice in a different way: 1. Remove all jobs from your print queue as root: # cancel -a HP_Color_LaserJet_2600n 2. Stop printing for your print queue as root: # cupsdisable HP_Color_LaserJet_2600n 3. Print from LibreOffice to the HP_Color_LaserJet_2600n print queue. 4. Now there is a new print job data file /var/spool/cups/d<job-number>-001 which contains the actual printing output from LibreOffice. 5. Save this LibreOffice print job data file as root # cp /var/spool/cups/d<job-number>-001 /tmp/LibreOffice.print 6. Attach /tmp/LibreOffice.print to this bug. 7. Remove all jobs from your print queue as root: # cancel -a HP_Color_LaserJet_2600n 8. Re-enable printing for your print queue as root: # cupsenable HP_Color_LaserJet_2600n -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c9 Alberto Marchesini <markes.albert@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|markes.albert@gmail.com | --- Comment #9 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-23 15:49:15 UTC --- Created an attachment (id=463728) --> (http://bugzilla.novell.com/attachment.cgi?id=463728) Spool from LibreOffice -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c10 --- Comment #10 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-23 15:52:57 UTC --- Created an attachment (id=463731) --> (http://bugzilla.novell.com/attachment.cgi?id=463731) Spool from Okular I converted file in PDF and try print with Okular. Attached file is spool. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c11 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WORKSFORME Summary|Print landscape file not |Print landscape PDF not |working |working from LibreOffice | |and Okular --- Comment #11 from Johannes Meixner <jsmeix@suse.com> 2011-11-23 16:44:30 UTC --- Your "Spool from LibreOffice" in attachment #463728 is still PDF. In contrast the "Spool from Okular" in attachment #463731 is PostScript and contains "%%Creator: Writer". Both your "Spool from LibreOffice" and your "Spool from Okular" print well for me. I have no idea what is going on in your particular case. For now I can only close the issue as "worksforme", see https://bugzilla.novell.com/page.cgi?id=fields.html#status ------------------------------------------------------------------ All attempts at reproducing this bug were futile ... .. no clues as to why the described behavior would occur. If more information appears later, the bug can be reopened. ------------------------------------------------------------------ As a workaround you may try out if it works to print the PDF from the Adobe Reader because it is known that often the Adobe Reader works best to print PDF in particular because the Adobe Reader itself converts the PDF to PS and provides an "autorotate and center" functionality to fit the content regardless how it is oriented into the printable area. If the Adobe Reader can print it correctly for you, you may at least for now use the Adobe Reader to print PDFs (regardless that the Adobe Reader is non-free software). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c12 --- Comment #12 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-23 18:02:01 UTC --- Created an attachment (id=463770) --> (http://bugzilla.novell.com/attachment.cgi?id=463770) image scanner Thank you. I understand that is strage behaviour and it's difficult to reproduce. In the attachment you can see two page scanned from my printer. the "better" print obtain by Okular. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c13 Johannes Meixner <jsmeix@suse.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|Print landscape PDF not |Print landscape PDF clips |working from LibreOffice |content from LibreOffice |and Okular |and Okular --- Comment #13 from Johannes Meixner <jsmeix@suse.com> 2011-11-24 10:43:11 UTC --- Your "image scanner" attachment #463770 shows the usual wrong printout with clipped content when landscape versus portrait is somehow mixed up. This kind of issue is well known but unfortonately the root cause is obscure. Usually this issue is introduced by the application program which produces the original printing output. Usually this issue happens when the application program procudes printing output which content is already correctly rotated so that the content fits into the "portrait" imageable area of the printer (i.e. content which is initially "landscape" is already rotated 90 degees by the application program so that the rotated content is now actually "portrait"). But when then the application program provides meta-information in its printing output (e.g. DSC comments for PostScript) that it is "landscape", the printing system may again rotate the actually "portrait"-content by 90 degees which results in the end that the content becomes again actually "landscape" so that it does no longer fit into the "portrait" imageable area of the printer and the final printout result is clipped content. Regarding clipped content when printing "landscape" with Okular see bug #686195 which is a duplicate of bug #625122 which is not yet fixed. Regarding clipped content when printing "landscape" with LibreOffice I don't know. Perhaps you should file a new bug report regarding LibreOffice for this issue. By the way: Does it work for you to print the PDF from the Adobe Reader? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c14 --- Comment #14 from Alberto Marchesini <markes.albert@gmail.com> 2011-11-24 11:09:27 UTC --- Yes, print with Adobe Rearder is OK. Now I try with other BUG in Okular and in LibreOffice. Thanks a lot -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c15 steve edmonds <engineering@pt-global.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |engineering@pt-global.com --- Comment #15 from steve edmonds <engineering@pt-global.com> 2012-02-08 20:06:19 UTC --- This bug was Print landscape file not working. I have this problem that I can't print in landscape from Libreoffice under Opensuse 12.1 (with the LO packaged in 12.1). I can print the PDF from LO in landscape ok, I can print in other applications in landscape,just not directly from openSUSE LO to the printer. Is this a now new bug since the title was changed for this bug or is it the same original bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
https://bugzilla.novell.com/show_bug.cgi?id=731609 https://bugzilla.novell.com/show_bug.cgi?id=731609#c16 --- Comment #16 from Johannes Meixner <jsmeix@suse.com> 2012-02-09 08:31:51 UTC --- In case of doubt file new bugs for issues which are new for you. Regarding "How to Report a Printing Issue" see http://en.opensuse.org/SDB:How_to_Report_a_Printing_Issue -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.
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