https://bugzilla.novell.com/show_bug.cgi?id=743747 https://bugzilla.novell.com/show_bug.cgi?id=743747#c0 Summary: Unable to print from Brother MFC-8840D test print after clean install of opensuse 12.1 Classification: openSUSE Product: openSUSE 12.1 Version: Final Platform: x86-64 OS/Version: SuSE Other Status: NEW Severity: Critical Priority: P5 - None Component: Other AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: rkoppelh@exemail.com.au QAContact: qa@suse.de Found By: --- Blocker: --- Created an attachment (id=472988) --> (http://bugzilla.novell.com/attachment.cgi?id=472988) Brother support investigation into problem. Recreated - confirmed cups bug. User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1 Following clean install of opensuse12.1 on Lenovo T61p (6459-A12) installed for printer Brother MFC-8840D its drivers using brother supplied installer linux-brprinter-installer-1.0.3-1 which installed without error messages. Note printer used to work fine using same hardware on Opensuse 11.3. I suspect this bug exists since opensuse 11.4. I initially working opensuse 11.3 to 11.4. Printer did not work (no test page printed and printer not connected message via cups or yast printer install utility. Spent two weeks installing and uninstalling with same error. Error was Printer not connected. Will retry in 30 seconds. Could cat files > /dev/usb/lp0 OK. Couldn't print any other way Consequently decided to do clean install with Opensuse 12.1 after reading that 11.4 had trouble with usb printers of varying models due to problems with conflict in new kernel libusb and cups >=1.4.6. Now getting varying errors of "Printer not connected. Will retry in 30 seconds". or "Unable to open print file: No such file or directory" via cups homepage. lsusb detects printer lpinfo -l -v does not show usb mFC printer. Did driver install with linux-brprinter-installer-1.0.3-1 which installed without error messages. Inquired yesterday with support suggesting re-install lpr driver and then wrapper using rpm -ihv ...... Did that ... not change. Uninstalled the MFC8840D driver lpr and cups package. Repeated manual install using rpm -ihv with lpr then cupswrapper drivers. Attached are some debug files I have been trying to solve this issue for three months. When initially on opensuse 11.3 installed printer had some trouble and then suddenly it all worked. When searching web there are similar reported problems for 12.1 and brother MFC-8840D. Analysis suggests driver new kernel and new cups interaction bugs for some printer models. POssible problems with backend and kernel . Printers and linux in general are very painfull and spoiling the linux experience which I think is a very good OS. Reproducible: Always Steps to Reproduce: 1.Clean install of opensuse 12.1 (or upgrade from 11.3 to 11.4) 2. Connect printer to usb and power on 3. lsusb detects printer ok 2.Install printer driver using linux-brprinter-installer-1.0.3-1 3. Using cups print test page 4. Error was "Printer not connected. Will retry in 30 seconds." on cups 5. lpinfo - l -v does not show printer ever. No change printer connected or not 6. To set printer to idle cancel via cups page print job, pause printer and resume. 7. Next attempt to print test page same problem again. Actual Results: See above. never lists the usb printer when it should particularly lsusb detects it correctly. Additionally can cat files or echo text to /dev/usb/lp0 and it prints. See attachment. Brother Australia recreated the problem at their factory. They suggested problem with usblp support in cups 1.5.0. Expected Results: lpinfo -l -v should list usb printer when connected. Test page should print. See attachement Normal Oxygen theme in use. Basically cups hangs printer with error message Printer not connected. Will retry in 30 seconds. USB printing unusable. Unknow if other usb printer models affected. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.