https://bugzilla.novell.com/show_bug.cgi?id=847604 https://bugzilla.novell.com/show_bug.cgi?id=847604#c3 --- Comment #3 from Craig Arno <craig@arno.com> 2013-10-25 08:01:35 UTC --- Here is a copy of the Thunderbird troubleshooting information: Application Basics Name: Thunderbird Version: 24.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Thunderbird/24.0 Profile Directory: Open Directory (Local drive) Application Build ID: 2013091200 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (imap) pluto.arno.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account4: INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (imap) mail.koczarski.com:143, plain, passwordCleartext OUTGOING: mail.koczarski.com:587, plain, passwordCleartext, true account8: INCOMING: account8, , (im) prpl-jabber, plain, 0 account9: INCOMING: account9, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account10: INCOMING: account10, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account11: INCOMING: account11, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account12: INCOMING: account12, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true account13: INCOMING: account13, , (imap) imap.frontier.com:993, SSL, passwordCleartext OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true Extensions Contact Tabs, 2.0.8, true, contacttabs@janek.org Encrypt if possible, 1.0, true, encryptifpossible@gwu.at FoxClocks, 3.1.26, true, {d37dc5d0-431d-44e5-8c91-49419370caa1} Inverse SOGo Connector, 17.0.5, true, sogo-connector@inverse.ca Lightning, 2.6.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} LookOut, 1.2.13, true, lookout@aron.rubin Provider for Google Calendar, 0.25, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Select Addressbook Text, 1.5, true, select_addressbook_text@cbmarkwardt.com Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 24.0 font.name.sans-serif.x-western: Adobe Helvetica mailnews.database.global.datastore.id: 4eaf7efd-d431-4cc3-ae0f-995c4403d4a mail.openMessageBehavior.version: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1333948172 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true plugin.state.java: 0 print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: default print.print_downloadfonts: false print.print_duplex: 1 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 279.40 print.print_paper_name: na_letter print.print_paper_size_type: 1 print.print_paper_size_unit: 1 print.print_paper_width: 215.90 print.print_plex_name: default print.print_resolution_name: default print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 print.tmp.printerfeatures.AllInOne7650.can_change_colorspace: false print.tmp.printerfeatures.AllInOne7650.can_change_downloadfonts: false print.tmp.printerfeatures.AllInOne7650.can_change_jobtitle: false print.tmp.printerfeatures.AllInOne7650.can_change_num_copies: true print.tmp.printerfeatures.AllInOne7650.can_change_orientation: true print.tmp.printerfeatures.AllInOne7650.can_change_paper_size: true print.tmp.printerfeatures.AllInOne7650.can_change_plex: false print.tmp.printerfeatures.AllInOne7650.can_change_printincolor: true print.tmp.printerfeatures.AllInOne7650.can_change_resolution: false print.tmp.printerfeatures.AllInOne7650.can_change_spoolercommand: false print.tmp.printerfeatures.AllInOne7650.colorspace.0.name: default print.tmp.printerfeatures.AllInOne7650.colorspace.count: 1 print.tmp.printerfeatures.AllInOne7650.has_special_printerfeatures: true print.tmp.printerfeatures.AllInOne7650.orientation.0.name: portrait print.tmp.printerfeatures.AllInOne7650.orientation.1.name: landscape print.tmp.printerfeatures.AllInOne7650.orientation.count: 2 print.tmp.printerfeatures.AllInOne7650.paper.0.height_mm: 210 print.tmp.printerfeatures.AllInOne7650.paper.0.is_inch: false print.tmp.printerfeatures.AllInOne7650.paper.0.name: A5 print.tmp.printerfeatures.AllInOne7650.paper.0.width_mm: 148 print.tmp.printerfeatures.AllInOne7650.paper.1.height_mm: 297 print.tmp.printerfeatures.AllInOne7650.paper.1.is_inch: false print.tmp.printerfeatures.AllInOne7650.paper.1.name: A4 print.tmp.printerfeatures.AllInOne7650.paper.1.width_mm: 210 print.tmp.printerfeatures.AllInOne7650.paper.2.height_mm: 420 print.tmp.printerfeatures.AllInOne7650.paper.2.is_inch: false print.tmp.printerfeatures.AllInOne7650.paper.2.name: A3 print.tmp.printerfeatures.AllInOne7650.paper.2.width_mm: 297 print.tmp.printerfeatures.AllInOne7650.paper.3.height_mm: 279 print.tmp.printerfeatures.AllInOne7650.paper.3.is_inch: true print.tmp.printerfeatures.AllInOne7650.paper.3.name: Letter print.tmp.printerfeatures.AllInOne7650.paper.3.width_mm: 215 print.tmp.printerfeatures.AllInOne7650.paper.4.height_mm: 355 print.tmp.printerfeatures.AllInOne7650.paper.4.is_inch: true print.tmp.printerfeatures.AllInOne7650.paper.4.name: Legal print.tmp.printerfeatures.AllInOne7650.paper.4.width_mm: 215 print.tmp.printerfeatures.AllInOne7650.paper.5.height_mm: 431 print.tmp.printerfeatures.AllInOne7650.paper.5.is_inch: true print.tmp.printerfeatures.AllInOne7650.paper.5.name: Tabloid print.tmp.printerfeatures.AllInOne7650.paper.5.width_mm: 279 print.tmp.printerfeatures.AllInOne7650.paper.6.height_mm: 254 print.tmp.printerfeatures.AllInOne7650.paper.6.is_inch: true print.tmp.printerfeatures.AllInOne7650.paper.6.name: Executive print.tmp.printerfeatures.AllInOne7650.paper.6.width_mm: 190 print.tmp.printerfeatures.AllInOne7650.paper.count: 7 print.tmp.printerfeatures.AllInOne7650.plex.0.name: default print.tmp.printerfeatures.AllInOne7650.plex.count: 1 print.tmp.printerfeatures.AllInOne7650.resolution.0.name: default print.tmp.printerfeatures.AllInOne7650.resolution.count: 1 print.tmp.printerfeatures.AllInOne7650.supports_colorspace_change: false print.tmp.printerfeatures.AllInOne7650.supports_downloadfonts_change: false print.tmp.printerfeatures.AllInOne7650.supports_jobtitle_change: false print.tmp.printerfeatures.AllInOne7650.supports_orientation_change: true print.tmp.printerfeatures.AllInOne7650.supports_paper_size_change: true print.tmp.printerfeatures.AllInOne7650.supports_plex_change: false print.tmp.printerfeatures.AllInOne7650.supports_printincolor_change: true print.tmp.printerfeatures.AllInOne7650.supports_resolution_change: false print.tmp.printerfeatures.AllInOne7650.supports_spoolercommand_change: false print.tmp.printerfeatures.hp7650.can_change_colorspace: false print.tmp.printerfeatures.HP7650.can_change_colorspace: false print.tmp.printerfeatures.hp7650.can_change_downloadfonts: false print.tmp.printerfeatures.HP7650.can_change_downloadfonts: false print.tmp.printerfeatures.hp7650.can_change_jobtitle: false print.tmp.printerfeatures.HP7650.can_change_jobtitle: false print.tmp.printerfeatures.hp7650.can_change_num_copies: true print.tmp.printerfeatures.HP7650.can_change_num_copies: true print.tmp.printerfeatures.hp7650.can_change_orientation: true print.tmp.printerfeatures.HP7650.can_change_orientation: true print.tmp.printerfeatures.hp7650.can_change_paper_size: true print.tmp.printerfeatures.HP7650.can_change_paper_size: true print.tmp.printerfeatures.hp7650.can_change_plex: false print.tmp.printerfeatures.HP7650.can_change_plex: false print.tmp.printerfeatures.hp7650.can_change_printincolor: true print.tmp.printerfeatures.HP7650.can_change_printincolor: true print.tmp.printerfeatures.hp7650.can_change_resolution: false print.tmp.printerfeatures.HP7650.can_change_resolution: false print.tmp.printerfeatures.hp7650.can_change_spoolercommand: false print.tmp.printerfeatures.HP7650.can_change_spoolercommand: false print.tmp.printerfeatures.hp7650.colorspace.0.name: default print.tmp.printerfeatures.HP7650.colorspace.0.name: default print.tmp.printerfeatures.hp7650.colorspace.count: 1 print.tmp.printerfeatures.HP7650.colorspace.count: 1 print.tmp.printerfeatures.hp7650.has_special_printerfeatures: true print.tmp.printerfeatures.HP7650.has_special_printerfeatures: true print.tmp.printerfeatures.hp7650.orientation.0.name: portrait print.tmp.printerfeatures.HP7650.orientation.0.name: portrait print.tmp.printerfeatures.hp7650.orientation.1.name: landscape print.tmp.printerfeatures.HP7650.orientation.1.name: landscape print.tmp.printerfeatures.hp7650.orientation.count: 2 print.tmp.printerfeatures.HP7650.orientation.count: 2 print.tmp.printerfeatures.hp7650.paper.0.height_mm: 210 print.tmp.printerfeatures.HP7650.paper.0.height_mm: 210 print.tmp.printerfeatures.hp7650.paper.0.is_inch: false print.tmp.printerfeatures.HP7650.paper.0.is_inch: false print.tmp.printerfeatures.hp7650.paper.0.name: A5 print.tmp.printerfeatures.HP7650.paper.0.name: A5 print.tmp.printerfeatures.hp7650.paper.0.width_mm: 148 print.tmp.printerfeatures.HP7650.paper.0.width_mm: 148 print.tmp.printerfeatures.hp7650.paper.1.height_mm: 297 print.tmp.printerfeatures.HP7650.paper.1.height_mm: 297 print.tmp.printerfeatures.hp7650.paper.1.is_inch: false print.tmp.printerfeatures.HP7650.paper.1.is_inch: false print.tmp.printerfeatures.hp7650.paper.1.name: A4 print.tmp.printerfeatures.HP7650.paper.1.name: A4 print.tmp.printerfeatures.hp7650.paper.1.width_mm: 210 print.tmp.printerfeatures.HP7650.paper.1.width_mm: 210 print.tmp.printerfeatures.hp7650.paper.2.height_mm: 420 print.tmp.printerfeatures.HP7650.paper.2.height_mm: 420 print.tmp.printerfeatures.hp7650.paper.2.is_inch: false print.tmp.printerfeatures.HP7650.paper.2.is_inch: false print.tmp.printerfeatures.hp7650.paper.2.name: A3 print.tmp.printerfeatures.HP7650.paper.2.name: A3 print.tmp.printerfeatures.hp7650.paper.2.width_mm: 297 print.tmp.printerfeatures.HP7650.paper.2.width_mm: 297 print.tmp.printerfeatures.hp7650.paper.3.height_mm: 279 print.tmp.printerfeatures.HP7650.paper.3.height_mm: 279 print.tmp.printerfeatures.hp7650.paper.3.is_inch: true print.tmp.printerfeatures.HP7650.paper.3.is_inch: true print.tmp.printerfeatures.hp7650.paper.3.name: Letter print.tmp.printerfeatures.HP7650.paper.3.name: Letter print.tmp.printerfeatures.hp7650.paper.3.width_mm: 215 print.tmp.printerfeatures.HP7650.paper.3.width_mm: 215 print.tmp.printerfeatures.hp7650.paper.4.height_mm: 355 print.tmp.printerfeatures.HP7650.paper.4.height_mm: 355 print.tmp.printerfeatures.hp7650.paper.4.is_inch: true print.tmp.printerfeatures.HP7650.paper.4.is_inch: true print.tmp.printerfeatures.hp7650.paper.4.name: Legal print.tmp.printerfeatures.HP7650.paper.4.name: Legal print.tmp.printerfeatures.hp7650.paper.4.width_mm: 215 print.tmp.printerfeatures.HP7650.paper.4.width_mm: 215 print.tmp.printerfeatures.hp7650.paper.5.height_mm: 431 print.tmp.printerfeatures.HP7650.paper.5.height_mm: 431 print.tmp.printerfeatures.hp7650.paper.5.is_inch: true print.tmp.printerfeatures.HP7650.paper.5.is_inch: true print.tmp.printerfeatures.hp7650.paper.5.name: Tabloid print.tmp.printerfeatures.HP7650.paper.5.name: Tabloid print.tmp.printerfeatures.hp7650.paper.5.width_mm: 279 print.tmp.printerfeatures.HP7650.paper.5.width_mm: 279 print.tmp.printerfeatures.hp7650.paper.6.height_mm: 254 print.tmp.printerfeatures.HP7650.paper.6.height_mm: 254 print.tmp.printerfeatures.hp7650.paper.6.is_inch: true print.tmp.printerfeatures.HP7650.paper.6.is_inch: true print.tmp.printerfeatures.hp7650.paper.6.name: Executive print.tmp.printerfeatures.HP7650.paper.6.name: Executive print.tmp.printerfeatures.hp7650.paper.6.width_mm: 190 print.tmp.printerfeatures.HP7650.paper.6.width_mm: 190 print.tmp.printerfeatures.hp7650.paper.count: 7 print.tmp.printerfeatures.HP7650.paper.count: 7 print.tmp.printerfeatures.hp7650.plex.0.name: default print.tmp.printerfeatures.HP7650.plex.0.name: default print.tmp.printerfeatures.hp7650.plex.count: 1 print.tmp.printerfeatures.HP7650.plex.count: 1 print.tmp.printerfeatures.hp7650.resolution.0.name: default print.tmp.printerfeatures.HP7650.resolution.0.name: default print.tmp.printerfeatures.hp7650.resolution.count: 1 print.tmp.printerfeatures.HP7650.resolution.count: 1 print.tmp.printerfeatures.hp7650.supports_colorspace_change: false print.tmp.printerfeatures.HP7650.supports_colorspace_change: false print.tmp.printerfeatures.hp7650.supports_downloadfonts_change: false print.tmp.printerfeatures.HP7650.supports_downloadfonts_change: false print.tmp.printerfeatures.hp7650.supports_jobtitle_change: false print.tmp.printerfeatures.HP7650.supports_jobtitle_change: false print.tmp.printerfeatures.hp7650.supports_orientation_change: true print.tmp.printerfeatures.HP7650.supports_orientation_change: true print.tmp.printerfeatures.hp7650.supports_paper_size_change: true print.tmp.printerfeatures.HP7650.supports_paper_size_change: true print.tmp.printerfeatures.hp7650.supports_plex_change: false print.tmp.printerfeatures.HP7650.supports_plex_change: false print.tmp.printerfeatures.hp7650.supports_printincolor_change: true print.tmp.printerfeatures.HP7650.supports_printincolor_change: true print.tmp.printerfeatures.hp7650.supports_resolution_change: false print.tmp.printerfeatures.HP7650.supports_resolution_change: false print.tmp.printerfeatures.hp7650.supports_spoolercommand_change: false print.tmp.printerfeatures.HP7650.supports_spoolercommand_change: false security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false Graphics Adapter Description: NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2 Vendor ID: NVIDIA Corporation Device ID: GeForce GT 520/PCIe/SSE2 Driver Version: 4.3.0 NVIDIA 319.49 WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: cairo AzureFallbackCanvasBackend: none AzureContentBackend: none JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10 4.10 NSS 3.15.1 Basic ECC 3.15.2 Basic ECC NSS Util 3.15.1 3.15.2 NSS SSL 3.15.1 Basic ECC 3.15.2 Basic ECC NSS S/MIME 3.15.1 Basic ECC 3.15.2 Basic ECC -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.