https://bugzilla.novell.com/show_bug.cgi?id=864866 https://bugzilla.novell.com/show_bug.cgi?id=864866#c0 Summary: USB3 device randomly disconnecting while in use or not Classification: openSUSE Product: openSUSE 13.1 Version: Final Platform: Other OS/Version: Other Status: NEW Severity: Normal Priority: P5 - None Component: Kernel AssignedTo: kernel-maintainers@forge.provo.novell.com ReportedBy: joschibrauchle@gmx.de QAContact: qa-bugs@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36 Hi, I have an external USB3 harddrive attached to an USB3 port on my desktop PC running openSUSE 13.1. At random times, sometimes multiple times a minute, the USB3 device gets disconnected. It does not matter if the device is mounted (in use) or not. Please see dmesg output: ---------------------------- [870461.269481] usb 4-3: new SuperSpeed USB device number 28 using xhci_hcd [870461.281358] usb 4-3: New USB device found, idVendor=174c, idProduct=55aa [870461.281372] usb 4-3: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [870461.281374] usb 4-3: Product: USB 3.0 Device [870461.281376] usb 4-3: Manufacturer: Intenso [870461.281378] usb 4-3: SerialNumber: 31800000000000003E38 [870461.282007] usb-storage 4-3:1.0: USB Mass Storage device detected [870461.282089] usb-storage 4-3:1.0: Quirks match for vid 174c pid 55aa: 400000 [870461.282167] scsi36 : usb-storage 4-3:1.0 [870462.284210] scsi 36:0:0:0: Direct-Access Intenso USB 3.0 Device 0 PQ: 0 ANSI: 6 [870462.284401] sd 36:0:0:0: Attached scsi generic sg6 type 0 [870464.199577] sd 36:0:0:0: [sdf] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB) [870464.199581] sd 36:0:0:0: [sdf] 4096-byte physical blocks [870464.199874] sd 36:0:0:0: [sdf] Write Protect is off [870464.199877] sd 36:0:0:0: [sdf] Mode Sense: 43 00 00 00 [870464.200155] sd 36:0:0:0: [sdf] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA [870464.221691] sdf: sdf1 sdf2 sdf3 [870464.222938] sd 36:0:0:0: [sdf] Attached SCSI disk [870549.477048] usb 4-3: USB disconnect, device number 28 [870549.538986] sd 36:0:0:0: [sdf] Synchronizing SCSI cache [870549.539025] sd 36:0:0:0: [sdf] [870549.539028] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK [870549.539211] usb 4-3: Set SEL for device-initiated U1 failed. [870549.539214] usb 4-3: Set SEL for device-initiated U2 failed. [870549.745153] usb 4-3: new SuperSpeed USB device number 29 using xhci_hcd [870549.756736] usb 4-3: New USB device found, idVendor=174c, idProduct=55aa [870549.756743] usb 4-3: New USB device strings: Mfr=2, Product=3, SerialNumber=1 [870549.756746] usb 4-3: Product: USB 3.0 Device [870549.756748] usb 4-3: Manufacturer: Intenso [870549.756751] usb 4-3: SerialNumber: 31800000000000003E38 [870549.757361] usb-storage 4-3:1.0: USB Mass Storage device detected [870549.757408] usb-storage 4-3:1.0: Quirks match for vid 174c pid 55aa: 400000 [870549.757443] scsi37 : usb-storage 4-3:1.0 [870550.758808] scsi 37:0:0:0: Direct-Access Intenso USB 3.0 Device 0 PQ: 0 ANSI: 6 [870550.758971] sd 37:0:0:0: Attached scsi generic sg6 type 0 [870550.759173] sd 37:0:0:0: [sdf] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB) [870550.759175] sd 37:0:0:0: [sdf] 4096-byte physical blocks [870550.759432] sd 37:0:0:0: [sdf] Write Protect is off [870550.759434] sd 37:0:0:0: [sdf] Mode Sense: 43 00 00 00 [870550.760176] sd 37:0:0:0: [sdf] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA [870550.798929] sdf: sdf1 sdf2 sdf3 [870550.799953] sd 37:0:0:0: [sdf] Attached SCSI disk [870566.253742] usb 4-3: USB disconnect, device number 29 [870566.254760] sd 37:0:0:0: [sdf] Synchronizing SCSI cache [870566.254792] sd 37:0:0:0: [sdf] [870566.254795] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK [870566.254990] usb 4-3: Set SEL for device-initiated U1 failed. [870566.254994] usb 4-3: Set SEL for device-initiated U2 failed. [870566.460920] usb 4-3: new SuperSpeed USB device number 30 using xhci_hcd .. ---------------------------- Reproducible: Sometimes Steps to Reproduce: 1. Attach USB3 disk to USB3 port Actual Results: Device gets disconnected randomly (sometimes even during use) Expected Results: Device should stay connected while plugged in -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.