https://bugzilla.novell.com/show_bug.cgi?id=683476 https://bugzilla.novell.com/show_bug.cgi?id=683476#c1 Johannes Meixner <jsmeix@novell.com> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |INVALID Summary|cups can print test page, |Canon's proprietary driver |but attempts to print with |for MF4370dn printer no |apps cause printer data |longer works (worked with |error instead of printing |11.2) --- Comment #1 from Johannes Meixner <jsmeix@novell.com> 2011-03-30 08:19:06 UTC --- I am afraid, we cannot do anything here because you use a proprietary third-party driver from Canon. We neither have such a printer model to reproduce it nor do we test proprietary third-party drivers. A German Canon web page lists for a "i-SENSYS MF4370dn" (I hope this is the exact model name of your printer) the printer language "UFRII-LT" which is not a known standard printer language so that such a printer is a so called "GDI printer". Nobody - except the manufacturer - can provide support for such kind of hardware because nobody - except the manufacturer - knows how such kind of hardware works, see http://en.opensuse.org/SDB:GDI_Printers Therefore all you can do is to contact Canon for help with their proprietary driver. Some best-guess hints: Your /var/log/cups/error_log in attachment #421956 does not show any error related to processing a print job. Have a look at "If problems are encountered" in http://en.opensuse.org/SDB:CUPS_in_a_Nutshell how to get CUPS debug information while processing one particular print job. The YaST test page /usr/share/YaST2/data/testprint.ps is a very small and simple generic PostScript document. In contrast applications usually produce more complex and much bigger PostScript printing output. This indicates that something fails when processing usual PostScript documents but without meaningful CUPS debug information this is only a blind guess. You may try if simple plain text printing using echo Hello | lp -d <print_queue_name> and simple PostScript printing using echo Hello | a2ps -1 -o- | lp -d <print_queue_name> also works. The issue must be somehow caused by Canon's proprietary driver because usual printing from usual applications works with the usual free software drivers which are included in openSUSE 11.4. Because the issue is caused by proprietary third-party software, the bug report is "invalid" for us. Nevertheless if you get meaningful CUPS debug information for a _single_(!) print job which fails to print, you could attach it as MIME type "text/plain" to this bug and I will have a look - but I assume I cannot help in this case even if I have meaningful CUPS debug information. In any case contact Canon and ask them for support for their proprietary driver software. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.