I've installed SuSE 9.2 on my AMD64 Compaq Presario R3000 notebook and my USB ports are not active. I plug in a mouse and its not recognized. I plug in my printer (an EPSON C-80), which works fine under my SuSE 9.1 on my desktop machine, and its not found when I search for it through YaST. They just don't seem to be active at all. I have three ports and they all seem to be detected by the YaST hardware detector. When I first got the laptop it had Windows XP on it of course and I booted into it first just to make sure that the computer was working in case it got broke in shipping or something. I, of course, immediately then installed SuSE on it. Unfortunately, I did not test the USB ports when in Windows, so I have no idea if they worked there or not and Compaq of course won't support me on this issue unless I have freakin' Windows installed. Any help would be appreciated because I've exhausted everything I know now. If I can't get this fixed I'm going to have to wipe my SuSE, install Windows, see if the ports work. If so, then switch to another distro and see if they work there. Thanks a bunch, Ken
ken wrote:
I've installed SuSE 9.2 on my AMD64 Compaq Presario R3000 notebook and my USB ports are not active. I plug in a mouse and its not recognized. I plug in my printer (an EPSON C-80), which works fine under my SuSE 9.1 on my desktop machine, and its not found when I search for it through YaST. They just don't seem to be active at all. I have three ports and they all seem to be detected by the YaST hardware detector.
What is the output of lsusb? hwinfo --usb? Are you saying it doesn't recognize the hub, or the device plugged into the hub? Does tail -f /var/log/messages tell you anything when you plug in a device? -- Joe Morris New Tribes Mission Email Address: Joe_Morris@ntm.org Registered Linux user 231871
On Tue, 2005-03-08 at 13:54, Joe Morris (NTM) wrote:
ken wrote:
I've installed SuSE 9.2 on my AMD64 Compaq Presario R3000 notebook and my USB ports are not active. I plug in a mouse and its not recognized. I plug in my printer (an EPSON C-80), which works fine under my SuSE 9.1 on my desktop machine, and its not found when I search for it through YaST. They just don't seem to be active at all. I have three ports and they all seem to be detected by the YaST hardware detector.
What is the output of lsusb?
Whether I have something plugged in or not I get ... saturn:~ # lsusb Bus 001 Device 001: ID 0000:0000
hwinfo --usb?
saturn:~ # hwinfo --usb 03: USB 00.0: 10a00 Hub [Created at usb.118] Unique ID: k4bc.idGtlevrMYC SysFS ID: /devices/pci0000:00/0000:00:02.2/usb1/1-0:1.0 SysFS BusID: 1-0:1.0 Hardware Class: hub Model: "Linux 2.6.8-24.11-default ehci_hcd EHCI Host Controller" Hotplug: USB Vendor: "Linux 2.6.8-24.11-default ehci_hcd" Device: "EHCI Host Controller" Revision: "2.06" Serial ID: "0000:00:02.2" Driver: "hub" Speed: 1.5 Mbps Config Status: cfg=no, avail=yes, need=no, active=unknown
Are you saying it doesn't recognize the hub, or the device plugged into the hub?
Well, that's just it, I'm not sure. Nothing I plug in gets recognized so is it the hub? :(
Does tail -f /var/log/messages tell you anything when you plug in a device?
Nope, nothing. No reaction.
Upgrade your bios. The f.34 bios fixed this for me. ken wrote:
On Tue, 2005-03-08 at 13:54, Joe Morris (NTM) wrote:
ken wrote:
I've installed SuSE 9.2 on my AMD64 Compaq Presario R3000 notebook and my USB ports are not active. I plug in a mouse and its not recognized. I plug in my printer (an EPSON C-80), which works fine under my SuSE 9.1 on my desktop machine, and its not found when I search for it through YaST. They just don't seem to be active at all. I have three ports and they all seem to be detected by the YaST hardware detector.
What is the output of lsusb?
Whether I have something plugged in or not I get ...
saturn:~ # lsusb Bus 001 Device 001: ID 0000:0000
hwinfo --usb?
saturn:~ # hwinfo --usb 03: USB 00.0: 10a00 Hub [Created at usb.118] Unique ID: k4bc.idGtlevrMYC SysFS ID: /devices/pci0000:00/0000:00:02.2/usb1/1-0:1.0 SysFS BusID: 1-0:1.0 Hardware Class: hub Model: "Linux 2.6.8-24.11-default ehci_hcd EHCI Host Controller" Hotplug: USB Vendor: "Linux 2.6.8-24.11-default ehci_hcd" Device: "EHCI Host Controller" Revision: "2.06" Serial ID: "0000:00:02.2" Driver: "hub" Speed: 1.5 Mbps Config Status: cfg=no, avail=yes, need=no, active=unknown
Are you saying it doesn't recognize the hub, or the device plugged into the hub?
Well, that's just it, I'm not sure. Nothing I plug in gets recognized so is it the hub? :(
Does tail -f /var/log/messages tell you anything when you plug in a device?
Nope, nothing. No reaction.
-- Joseph Landman, Ph.D Founder and CEO Scalable Informatics LLC, email: landman@scalableinformatics.com web : http://www.scalableinformatics.com phone: +1 734 786 8423 fax : +1 734 786 8452 cell : +1 734 612 4615
On Tue, 2005-03-08 at 14:28, Joe Landman wrote:
Upgrade your bios. The f.34 bios fixed this for me.
Thanks Joe! That was it. I had f.30 bios, and now f.34 did it. But I had to reinstall windows to update the bios! Compaq requires you to use windows to flash the bios. Not even DOS! I tried to create a bootable DOS CD and run the flash update from it only to find out that the flash update program won't run in DOS mode. Shees. So I had to start over from scratch, and install Windows again, update the bios and then reinstall Linux. I can't even begin to explain how frustrating this was. In the end I decide on a dual-boot system just in case something like this happens again. Thanks again, Ken
ken wrote:
On Tue, 2005-03-08 at 13:54, Joe Morris (NTM) wrote:
ken wrote:
I've installed SuSE 9.2 on my AMD64 Compaq Presario R3000 notebook and my USB ports are not active. I plug in a mouse and its not recognized. I plug in my printer (an EPSON C-80), which works fine under my SuSE 9.1 on my desktop machine, and its not found when I search for it through YaST. They just don't seem to be active at all. I have three ports and they all seem to be detected by the YaST hardware detector.
What is the output of lsusb?
Whether I have something plugged in or not I get ...
saturn:~ # lsusb Bus 001 Device 001: ID 0000:0000
hwinfo --usb?
saturn:~ # hwinfo --usb 03: USB 00.0: 10a00 Hub [Created at usb.118] Unique ID: k4bc.idGtlevrMYC SysFS ID: /devices/pci0000:00/0000:00:02.2/usb1/1-0:1.0 SysFS BusID: 1-0:1.0 Hardware Class: hub Model: "Linux 2.6.8-24.11-default ehci_hcd EHCI Host Controller" Hotplug: USB Vendor: "Linux 2.6.8-24.11-default ehci_hcd" Device: "EHCI Host Controller" Revision: "2.06" Serial ID: "0000:00:02.2" Driver: "hub" Speed: 1.5 Mbps Config Status: cfg=no, avail=yes, need=no, active=unknown
Are you saying it doesn't recognize the hub, or the device plugged into the hub?
Well, that's just it, I'm not sure. Nothing I plug in gets recognized so is it the hub? :(
Does tail -f /var/log/messages tell you anything when you plug in a device?
Nope, nothing. No reaction.
-- Joseph Landman, Ph.D Founder and CEO Scalable Informatics LLC, email: landman@scalableinformatics.com web : http://www.scalableinformatics.com phone: +1 734 786 8423 fax : +1 734 786 8452 cell : +1 734 612 4615
ken southerland-at-samsixedd.com |suse-amd64| wrote:
On Tue, 2005-03-08 at 14:28, Joe Landman wrote:
Upgrade your bios. The f.34 bios fixed this for me.
Thanks Joe! That was it. I had f.30 bios, and now f.34 did it. But I had to reinstall windows to update the bios!
Compaq requires you to use windows to flash the bios. Not even DOS! I tried to create a bootable DOS CD and run the flash update from it only to find out that the flash update program won't run in DOS mode. Shees. So I had to start over from scratch, and install Windows again, update the bios and then reinstall Linux. I can't even begin to explain how frustrating this was. In the end I decide on a dual-boot system just in case something like this happens again.
If it were me, I would have tried to send it back to Compaq. You are aware that there are vendors who make Windows-free laptops, including amd64 laptops, are you not?
ken wrote:
On Tue, 2005-03-08 at 13:54, Joe Morris (NTM) wrote:
ken wrote:
I've installed SuSE 9.2 on my AMD64 Compaq Presario R3000 notebook and my USB ports are not active. I plug in a mouse and its not recognized. I plug in my printer (an EPSON C-80), which works fine under my SuSE 9.1 on my desktop machine, and its not found when I search for it through YaST. They just don't seem to be active at all. I have three ports and they all seem to be detected by the YaST hardware detector.
What is the output of lsusb?
Whether I have something plugged in or not I get ...
saturn:~ # lsusb Bus 001 Device 001: ID 0000:0000
hwinfo --usb?
saturn:~ # hwinfo --usb 03: USB 00.0: 10a00 Hub [Created at usb.118] Unique ID: k4bc.idGtlevrMYC SysFS ID: /devices/pci0000:00/0000:00:02.2/usb1/1-0:1.0 SysFS BusID: 1-0:1.0 Hardware Class: hub Model: "Linux 2.6.8-24.11-default ehci_hcd EHCI Host Controller" Hotplug: USB Vendor: "Linux 2.6.8-24.11-default ehci_hcd" Device: "EHCI Host Controller" Revision: "2.06" Serial ID: "0000:00:02.2" Driver: "hub" Speed: 1.5 Mbps Config Status: cfg=no, avail=yes, need=no, active=unknown
Are you saying it doesn't recognize the hub, or the device plugged into the hub?
Well, that's just it, I'm not sure. Nothing I plug in gets recognized so is it the hub? :(
Does tail -f /var/log/messages tell you anything when you plug in a device?
Nope, nothing. No reaction.
-- Joseph Landman, Ph.D Founder and CEO Scalable Informatics LLC, email: landman@scalableinformatics.com web : http://www.scalableinformatics.com phone: +1 734 786 8423 fax : +1 734 786 8452 cell : +1 734 612 4615
-- Steve Williams "The woods are lovely, dark and deep. steve at .......... But I have promises to keep, http://www........... and lines to code before I sleep, http://www.picturel.com And lines to code before I sleep."
ken wrote:
On Tue, 2005-03-08 at 14:28, Joe Landman wrote:
Upgrade your bios. The f.34 bios fixed this for me.
Thanks Joe! That was it. I had f.30 bios, and now f.34 did it. But I had to reinstall windows to update the bios!
Compaq requires you to use windows to flash the bios. Not even DOS! I tried to create a bootable DOS CD and run the flash update from it only to find out that the flash update program won't run in DOS mode. Shees. So I had to start over from scratch, and install Windows again, update the bios and then reinstall Linux. I can't even begin to explain how frustrating this was. In the end I decide on a dual-boot system just in case something like this happens again.
Thanks again,
Ken
Perhaps a nicely written but pointed complaint to your box supplier and/or the BIOS manufacturer would be appropriate ....
participants (5)
-
Joe Landman -
Joe Morris (NTM) -
ken -
Stephen Williams -
William A. Mahaffey III