"Rajko M."
On Monday 14 May 2007 09:51, Duncan Mac-Vicar Prett wrote:
But sometimes this happens the other way around, needinfo that never gets answered :-P
It happened and it will happen again if: - user has no idea that reporting is just a start of process - user just realized that there is no bug and can't addmit that
And also: - needinfo is asking for information that one don't want to publish on Internet,
You might still find a way to get the info to the requester, e.g. marking it as private so that not everybody can see it. But you can always say explicitely: Sorry, will not give this information.
- needinfo is asking for remote access to computer
This shouldn't happen.
You are friendly people and we trust your software, but sometimes a bit of discretion might be helpful. Not everyone has test computers as Felix, and giving information from machine in use might be not good idea.
BTW, what is policy about closing bugs that hang with need info for some time.
In general we close bugs as "CANTFIX" (using WONTFIX for it) if they are in NEEDINFO for longer than 4 weeks. If the user gives the info later, s/he can always reopen the bug, Andreas -- Andreas Jaeger, aj@suse.de, http://www.suse.de/~aj/ SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg) Maxfeldstr. 5, 90409 Nürnberg, Germany GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126