george wrote:
On 11/17/04 12:10 PM, "Richard Fieldsend"
wrote: However, if I'm trying to persaude others to follow me down the Linux route, one of the problems I have is that often newbies are put off by the attitude of more experienced users. I'm a tech support person, and I learned a long time ago that you need to frame questions in a particular way to ensure that you get a reasonable response. However, I'm sure not everyone has that same knowledge. Those who don't shouldn't be flamed for asking a question out of turn (even if the answer is RTFM). If we make Open Source a scary place to be then people are going to stay with their buggy, dreadful XP stuff cos at least its got cuddly icons and a cuddly paperclip!
As still a very newbie, still trying to set up simple things on our Linux box(s) the more knowledgeable people have to also understand we may not know how to ask the correct thing, or what it is called in the way of terms or words...
Some examples- In the printing field, we work with some standards known as PMS. To us it stands for Pantone Matching System... To others...
Sometimes the apple osx server list is a hard place to ask questions... The standard answer is RTFM all too often. Many times that is true, but there are 15, not counting the ones for the hardware. http://www.apple.com/server/documentation/ Other times the answer is "what, is google down today". I can tell you it does get old at times...
Very good software, but if you don't know what to look for, you will never find it. That is with anything.
May be the Apple crowd are elitist, but on Linux I've not seen anyone getting flamed for asking how to create a .bat file and that question has come up a fair few times across the years. At times you have to stress to people that Linux is not a Windows clone as sometimes they phrase the question as I can do xxx in Windows, why can't I do it in Linux, whereas some ask if there is a Linux way to do something they can do in Windows, the second approach shows the user is spatially aware of his surroundings. Regards Sid. -- Sid Boyce .... Hamradio G3VBV and keen Flyer =====LINUX ONLY USED HERE=====