The business costs come out of their profit -- a proper business model distributes it across the entire customer base through strategic pricing. To force a single customer to bear 100% of the cost of their random product failure is dumb public relations at best. A few pennies extra on each sale (no threat to overall sales) would readily cover product exchange/return costs with any volume. They have lost me long-term for sure, not to mention everyone I direct away from them to other vendors with more customer- friendly policies. A very costly error on their part. dmc James Knott wrote:
edoc wrote:
Can you recommend vendors in the USA that SuSE folks may recommend who do not impose all of their business costs on the customer?
Ummm... Who else is going to pay for the business costs? A business pays expenses and profits out of revenue. Guess where that revenue comes from.