I recently purchased a motherboard and some other components from Census Computer Inc. The mobo selection, 8KRA2+, was customized specifically for certain applications under SuSE 9 Pro. The motherboard they shipped was defective -- which is when I discovered the dirty little secret of Internet computer vendors -- they like to dump 100% of their cost of doing business on the customer. Can you recommend vendors in the USA that SuSE folks may recommend who do not impose all of their business costs on the customer? <RANT ON> It sure seems wrong that I paid for a working product and received a defective one (seems like a clear breach of contract) and yet I have to pay shipping to return it, a restocking fee, and have to wait endlessly for their RMA process to poke along. Something is seriously wrong with this picture! <RANT OFF> I am looking for a vendor that fulfills their contracts -- if they ship junk they pay to ship it back and replace it immediately. I also am looking for a non-restocking fee vendor -- that is their cost of doing business, it rightfully comes out of their profit, not my wallet. Thanks for tolerating my rant, and thanks in advance for vendor recommendations. dmc
On Friday 20 February 2004 11:48 am, edoc wrote:
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I am looking for a vendor that fulfills their contracts -- if they ship junk they pay to ship it back and replace it immediately. I also am looking for a non-restocking fee vendor -- that is their cost of doing business, it rightfully comes out of their profit, not my wallet.
dmc
I've heard good things about www.newegg.com. Haven't ordered from them yet but they appear to be first rate with customer service and almost the very lowest prices available. Stan
On Fri, 20 Feb 2004, S.R.Glasoe wrote:
On Friday 20 February 2004 11:48 am, edoc wrote:
snip <
I am looking for a vendor that fulfills their contracts -- if they ship junk they pay to ship it back and replace it immediately. I also am looking for a non-restocking fee vendor -- that is their cost of doing business, it rightfully comes out of their profit, not my wallet.
I've heard good things about www.newegg.com. Haven't ordered from them yet but they appear to be first rate with customer service and almost the very lowest prices available.
seconded! :) i've bought many parts from them (in fact, i just ordered more for building a shuttle xpc system) and have never had any problems. in my experience (and that of others i know) their customer service is unbeatable among the online retailers. -- trey
On Friday 20 February 2004 1:27 pm, Trey Gruel wrote:
On Fri, 20 Feb 2004, S.R.Glasoe wrote:
On Friday 20 February 2004 11:48 am, edoc wrote:
snip <
I am looking for a vendor that fulfills their contracts -- if they ship junk they pay to ship it back and replace it immediately. I also am looking for a non-restocking fee vendor -- that is their cost of doing business, it rightfully comes out of their profit, not my wallet.
I've heard good things about www.newegg.com. Haven't ordered from them yet but they appear to be first rate with customer service and almost the very lowest prices available.
seconded! :)
i've bought many parts from them (in fact, i just ordered more for building a shuttle xpc system) and have never had any problems. in my experience (and that of others i know) their customer service is unbeatable among the online retailers.
I recently purchased over $1,200 worth of digital equipment from them. All was processd timely, packaged well, and arrived safely. I'm sure I'll do business again with them. By the way, the CHEAPEST place for printer ink (I have an Epson Stylus Photo 2200) is http://www.thenerds.net. Fred -- "...Linux, MS-DOS, and Windows XP (also known as the Good, the Bad, and the Ugly)."
On Friday 20 February 2004 01:05 pm, Fred Miller wrote:
I am looking for a vendor that fulfills their contracts -- if they ship junk they pay to ship it back and replace it immediately. I also am looking for a non-restocking fee vendor -- that is their cost of doing business, it rightfully comes out of their profit, not my wallet.
If they have what you need, WalMart is outstanding. bought a batch of their barebones computers and lcd monitors. They came with return stickers. Had to return a monitor so I stuck on the sticker, called ups and voila, no cost, no hassle, credit happened immediately! I've also had good luck with PCNation. My brother likes newegg. If you used a credit card you might complain to the CC company about getting bad stuff and get them to charge it back. Also send complaint to FTC.gov and your State Attorney General consumer fraud division. If I remember right the UCC puts the onus on the seller to deliver conforming goods. The best way to protect yourself is to read their return policy before you buy. RA
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Friday 20 February 2004 09:48 am, edoc wrote:
I recently purchased a motherboard and some other components from Census Computer Inc. The mobo selection, 8KRA2+, was customized specifically for certain applications under SuSE 9 Pro.
The motherboard they shipped was defective -- which is when I discovered the dirty little secret of Internet computer vendors -- they like to dump 100% of their cost of doing business on the customer.
Can you recommend vendors in the USA that SuSE folks may recommend who do not impose all of their business costs on the customer?
<RANT ON> It sure seems wrong that I paid for a working product and received a defective one (seems like a clear breach of contract) and yet I have to pay shipping to return it, a restocking fee, and have to wait endlessly for their RMA process to poke along. Something is seriously wrong with this picture! <RANT OFF>
I am looking for a vendor that fulfills their contracts -- if they ship junk they pay to ship it back and replace it immediately. I also am looking for a non-restocking fee vendor -- that is their cost of doing business, it rightfully comes out of their profit, not my wallet.
Well if you don't want a repeat performance then I would definitely suggest staying away from zipzoomfly.com (formerly googlegear.com). I recently spoke with a zipzoomfly.com representative on the phone and they assured me that their policy remains (to paraphrase) "We will not accept the return of damaged products." I would note that they have absolutely no problem shipping damaged products to their customers though. Sorry to hear of your misfortune - -- dh Don't shop at GoogleGear.com! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2 (GNU/Linux) iD8DBQFANoM1BwgxlylUsJARAsr3AJ9mPbsOuBUUS1+uKm69ssWnJI1zAgCffrmK AzlBibmCFw6/uKShxPt/HBA= =ouSR -----END PGP SIGNATURE-----
edoc wrote:
Can you recommend vendors in the USA that SuSE folks may recommend who do not impose all of their business costs on the customer?
Ummm... Who else is going to pay for the business costs? A business pays expenses and profits out of revenue. Guess where that revenue comes from.
The business costs come out of their profit -- a proper business model distributes it across the entire customer base through strategic pricing. To force a single customer to bear 100% of the cost of their random product failure is dumb public relations at best. A few pennies extra on each sale (no threat to overall sales) would readily cover product exchange/return costs with any volume. They have lost me long-term for sure, not to mention everyone I direct away from them to other vendors with more customer- friendly policies. A very costly error on their part. dmc James Knott wrote:
edoc wrote:
Can you recommend vendors in the USA that SuSE folks may recommend who do not impose all of their business costs on the customer?
Ummm... Who else is going to pay for the business costs? A business pays expenses and profits out of revenue. Guess where that revenue comes from.
participants (8)
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David Herman -
Dr. David M. Colburn -
edoc -
Fred Miller -
James Knott -
Richard Atcheson -
S.R.Glasoe -
Trey Gruel