I am not being disgruntled, just stating fact. I purchased 8.0 Pro which includes 90 days support. Did the same with 7.3. Either they did not support something under the installation support or it takes two weeks IF you ever get an answer. I still have an issue with Kinternet not working, no one on the list seems to know what the problem is (on two computers), have not found any information in help or website. Sent email to suse support. No answer. This was same as in 7.3. Art -----Original Message----- From: Tor Sigurdsson [mailto:tosi@orku.net] Sent: Tuesday, April 30, 2002 5:05 PM To: suse-linux-e@suse.com Subject: Re: [SLE] Complaints about 8.0 -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 What do you mean ? If you want tech support beyond the install-support, you can always purchase their tech-support contract ? http://www.suse.de/en/services/support/index.html Don't expect free support for free software. They don't make a load of money selling packages, given that the printing cost alone must be pretty near the retail price of the package. .·°º{ why don't you create your own distro if your'e disgruntled ? } - -tosi Art Fore (þriðjudagur 30. apríl 2002 23:42)
Tech Support? What tech support? That is the one weakness of SuSE. The tech support is the list.
Art
-----Original Message----- From: Dennis Tuchler [mailto:dtuchler@earthlink.net] Sent: Tuesday, April 30, 2002 3:31 PM To: S.u.S.E. mailing list Subject: [SLE] Complaints about 8.0
The large number of complaints about particular problems in 8.0 on listserv make me wonder whether there is doubt about the reliability of technical support at S.u.S.E.
Is there such doubt?
dj tuchler
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