I am not being disgruntled, just stating fact. I purchased 8.0 Pro which includes 90 days support. Did the same with 7.3. Either they did not support something under the installation support or it takes two weeks IF you ever get an answer. I still have an issue with Kinternet not working, no one on the list seems to know what the problem is (on two computers), have not found any information in help or website. Sent email to suse support. No answer. This was same as in 7.3. Art -----Original Message----- From: Tor Sigurdsson [mailto:tosi@orku.net] Sent: Tuesday, April 30, 2002 5:05 PM To: suse-linux-e@suse.com Subject: Re: [SLE] Complaints about 8.0 -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 What do you mean ? If you want tech support beyond the install-support, you can always purchase their tech-support contract ? http://www.suse.de/en/services/support/index.html Don't expect free support for free software. They don't make a load of money selling packages, given that the printing cost alone must be pretty near the retail price of the package. .·°º{ why don't you create your own distro if your'e disgruntled ? } - -tosi Art Fore (þriðjudagur 30. apríl 2002 23:42)
Tech Support? What tech support? That is the one weakness of SuSE. The tech support is the list.
Art
-----Original Message----- From: Dennis Tuchler [mailto:dtuchler@earthlink.net] Sent: Tuesday, April 30, 2002 3:31 PM To: S.u.S.E. mailing list Subject: [SLE] Complaints about 8.0
The large number of complaints about particular problems in 8.0 on listserv make me wonder whether there is doubt about the reliability of technical support at S.u.S.E.
Is there such doubt?
dj tuchler
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* Art Fore (art_fore@3mts.com) [020430 19:17]:
I still have an issue with Kinternet not working, no one on the list seems to know what the problem is (on two computers), have not found any information in help or website. Sent email to suse support. No answer. This was same as in 7.3.
It's installation support...that means getting it installed on your computer. Applications aren't covered by isupport. -- -ckm
Christopher Mahmood tapped away at the keyboard with:
* Art Fore (art_fore@3mts.com) [020430 19:17]:
I still have an issue with Kinternet not working, no one on the list seems to know what the problem is (on two computers), have not found any information in help or website. Sent email to suse support. No answer. This was same as in 7.3.
It's installation support...that means getting it installed on your computer. Applications aren't covered by isupport.
Even _that_ isn't covered except when it's straight-forward. I posed the following question"
I'm having a problem installing 7.3 on a DIGITAL Prioris XL 5100 server. The system previously ran SCO Open Server 5.04.
SuSE installation fails to detect the PCI bus (according to the kernel messages) and therefore the on-board AIC-7870 SCSI to use the CDROM and hard drive.
PCI: PCI BIOS revision 2.00 entry at 0xf0001, last bus=0 PCI: System does not support PCI
Is there some boot argument I can use for the installation to recognize the strange EISA/PCI hardware?
System has a single 200MHz Pentium, 256MB RAM, Toshiba SCSI CDROM, SONY DAT and 2GB SCSI hard disk.
and received the canned response 3 days later:
Your enquiry goes beyond the scope of our Installation Support. This support is intended primarily as a help to get a basic system up and running. In order to be able to keep this service running efficiently, we need to establish guidelines, as outlined in appendix A of your installation manual (page V in your configuration manual in SuSE Linux 7.2).
Which is "great". :-( Refer me to a manual I probably don't have and tell me that installation isn't covered by installation support. But no _reason_ why it's not covered.
"we will gladly provide assistance for the following issues: ... Installation on the 1st or 2nd hard disk in an IDE-only or SCSI-only system incl. the analysis of resource-conflicts. " I'm advised that I can use sdb, which I did to no avail, along with prolonged and intense searches on the WWW for two solid days before asking SuSE for _installation_ support. And then they invite me to sign up for hotline support in Germany. Not even a hint as to where to look next. If I sound cheesed off, then I'm getting through to somebody. -- /"\ Bernd Felsche - Innovative Reckoning, Perth, Western Australia \ / ASCII ribbon campaign | I'm a .signature virus! X against HTML mail | Copy me into your ~/.signature / \ and postings | to help me spread!
* Bernd Felsche (bernie@innovative.iinet.net.au) [020501 07:40]:
I'm having a problem installing 7.3 on a DIGITAL Prioris XL 5100 server. The system previously ran SCO Open Server 5.04.
SuSE installation fails to detect the PCI bus (according to the kernel messages) and therefore the on-board AIC-7870 SCSI to use the CDROM and hard drive.
PCI: PCI BIOS revision 2.00 entry at 0xf0001, last bus=0 PCI: System does not support PCI
Is there some boot argument I can use for the installation to recognize the strange EISA/PCI hardware?
System has a single 200MHz Pentium, 256MB RAM, Toshiba SCSI CDROM, SONY DAT and 2GB SCSI hard disk.
Refer me to a manual I probably don't have and tell me that installation isn't covered by installation support. But no _reason_ why it's not covered.
If the kernel doesn't recognize your bus there's not a whole lot isupport can do to fix this. Sure, it might be possible to pass some magic to the kernel but I'm almost certain that we don't have this hardware anywhere in the company. If the supporter suggested a few guesses that failed or made your machine burst into flames would you be posting that SuSE support sucks because they should have just admitted that they were stumped instead of guessing?
"we will gladly provide assistance for the following issues: ... Installation on the 1st or 2nd hard disk in an IDE-only or SCSI-only system incl. the analysis of resource-conflicts. "
Yes, PCs have buggy useless BIOSes that making booting much harder than it needs to be.
I'm advised that I can use sdb, which I did to no avail, along with prolonged and intense searches on the WWW for two solid days before asking SuSE for _installation_ support.
If you couldn't find the answer in the LKML archives than it's probably safe to say that Linux (not SuSE or Redhat or whatever) doesn't support your hardware. -- -ckm
Christopher Mahmood tapped away at the keyboard with:
* Bernd Felsche (bernie@innovative.iinet.net.au) [020501 07:40]:
I'm having a problem installing 7.3 on a DIGITAL Prioris XL 5100 server. The system previously ran SCO Open Server 5.04.
SuSE installation fails to detect the PCI bus (according to the kernel messages) and therefore the on-board AIC-7870 SCSI to use the CDROM and hard drive.
PCI: PCI BIOS revision 2.00 entry at 0xf0001, last bus=0 PCI: System does not support PCI
Is there some boot argument I can use for the installation to recognize the strange EISA/PCI hardware?
System has a single 200MHz Pentium, 256MB RAM, Toshiba SCSI CDROM, SONY DAT and 2GB SCSI hard disk.
Refer me to a manual I probably don't have and tell me that installation isn't covered by installation support. But no _reason_ why it's not covered.
If the kernel doesn't recognize your bus there's not a whole lot isupport can do to fix this. Sure, it might be possible to pass some magic to the kernel but I'm almost certain that we don't have this hardware anywhere in the company. If the supporter suggested a few guesses that failed or made your machine burst into flames would you be posting that SuSE support sucks because they should have just admitted that they were stumped instead of guessing?
They can... because the kernel does support different methods of recognizing the bus, though not automatically. See below. Instead of telling me nothing by saying it's "not covered by instalaltion support", they could refer me to the appropriate documentation. I understand that SuSE can't have all sort of hardware sitting around to validate an installation.
"we will gladly provide assistance for the following issues: ... Installation on the 1st or 2nd hard disk in an IDE-only or SCSI-only system incl. the analysis of resource-conflicts. "
Yes, PCs have buggy useless BIOSes that making booting much harder than it needs to be.
I'm advised that I can use sdb, which I did to no avail, along with prolonged and intense searches on the WWW for two solid days before asking SuSE for _installation_ support.
If you couldn't find the answer in the LKML archives than it's probably safe to say that Linux (not SuSE or Redhat or whatever) doesn't support your hardware.
A web search indicated that such a machine was running Linux (Mandrake). [http://www.int.pan.wroc.pl/ls/serwery_pol.html] That was the reason I even persisted for four days after initial difficulties. And yes; SuSE does install once you give it some "magic" as defined in /usr/src/linux/Documentation/kernel-parameters.txt -- which I found at 2245 on Sunday night. Minimal SuSE was installed and running 2 hours later. Re-installed again after plugging in all the hardware I'd removed to eliminate possible conflicts. -- /"\ Bernd Felsche - Innovative Reckoning, Perth, Western Australia \ / ASCII ribbon campaign | I'm a .signature virus! X against HTML mail | Copy me into your ~/.signature / \ and postings | to help me spread!
On Wednesday 01 May 2002 01:09, Christopher Mahmood wrote:
* Art Fore (art_fore@3mts.com) [020430 19:17]:
I still have an issue with Kinternet not working, no one on the list seems to know what the problem is (on two computers), have not found any information in help or website. Sent email to suse support. No answer. This was same as in 7.3.
It's installation support...that means getting it installed on your computer. Applications aren't covered by isupport.
Well, I am gonna jump in this discussion and take the least liked side, SuSE's. I'll have to say, I have never experienced anything but good results from their support. When I purchased 7.2 last June, I was a complete Linux dunce or mostly dunce! ;o) Any questions I had, SuSE support was quick to answer and always provided me with an answer or help in finding the answers. This was before I found the mail list and I believe they may have even pointed me to that! I know several here have complained about the support. Many times their questions go beyond the scope of the support included with the purchased product, but I must say my experience has been a pleasant one. This and their wonderful product have been a couple of the reasons they have another devoted customer and Linux advocate. Patrick -- --- KMail v1.4 --- SuSE Linux Pro v8.0 --- Registered Linux User #225206 Magic Page Products -- Amiga-SuSE-PC Sales & Service URL: http://home.sprintmail.com/~tracerb
participants (4)
-
Art Fore -
Bernd Felsche -
Christopher Mahmood -
Patrick