Mailinglist Archive: opensuse (2269 mails)

[adi@xxxxxxxxxxx (Adi Gadwale)]

I have been on the list and I am very greatful to Ben for all the help
that he has given! But I do see the user perspective... the assumption is
that since Ben has @suse.com in his email address, he is _representing_
SuSE on this list and his emails are a reflection of SuSE attitude. THIS
IS WRONG. Ben is on his owntime and is making an effort outside of his
work to help us.

Ben, perhaps you should include a .sig that clarifies that you are not
official SuSE support on the list, or perhaps use a different email
address.

Regards,

Adi.

On Wed, 4 Oct 2000, Ben Rosenberg wrote:

> Well, I was not trying to be "abusive" or "brush" anyone off. I
> report a lot of bugs and help a lot of people on this list. I do it
> in my sparetime at home and I try to be a good advocate within SuSE
> for the complaints and concerns of the users on this list. I don't
> have to do such things. I am not required to be on this list or to
> help anyone on this list.
> 
> I was just get a little more then annoyed when people say that tech
> support doesn't care about the concerns of the users. The tech
> support dept. fights constantly for the users. I guess I will just
> have to be more careful about who I help for free and who I help on
> my OWN time. I will again pass on your concerns to the developers
> about the faxing situation and I am sorry you felt ignored.
> 
> Here are the pages in the manual for the cover tech support under
> "basic installation"...
> 
> SuSE 6.4 manual pages 491-498 
> SuSE 7.0 manual page 519-526
> 
> I am sorry I didn't nicely type these pages out in my last mail.
> 
> SuSE trys to give customers the best service we can..but again we
> are only human and we can only try our best.
> 
> -->Well, I for one consider the reply from Ben Rosenberg (a SuSE employee) to
> -->be incredibly arrogant.  Right or wrong, you are a paying customer who
> -->doesn't feel that they received proper attention from SuSE
> -->support.  Instead of nicely explaining that Appendix H defines what is
> -->covered Ben chose to mention "heads in orifices".
> -->
> -->I also had the brush off from SuSE support (they said they were too busy
> -->to fix susefax and sendfax in 6.4).  While they weren't abusive with me I
> -->was just ignored afterward.
> -->
> -->For the first time in two years I will not be buying the latest
> -->release.  Perhaps it's just me but I think SuSE has changed for the worst.
> -->
> -->Gerry Doris
> -->
> -->> 
> -->> On 1 Oct 2000, Ben Rosenberg wrote:
> -->> 
> -->> > Well, I would not talk about heads in orifaces since you failed to
> -->> > read Appendix H in the manual as to what was covered by "Basic
> -->> > Install Support" We do a good job of helping lots of people get
> -->> > their system installed...
> -->> > 
> -->> > * bartosh@xxxxxxxxxxxxxxxxxxx (bartosh@xxxxxxxxxxxxxxxxxxx) [001001 19:38]:
> -->> > -->
> -->> > -->So a couple of weeks ago I sent the encl. message to the list. Getting no
> -->> > -->answer, I sent of to SuSE Install support, who responds that install
> -->> > -->support does not cover my tape drive because it is not required to get a
> -->> > -->"basic system up and running"
> -->> > -->
> -->> > -->!@#$ that, who is always saying to back up? (tech suppt is) And anyway the
> -->> > -->SuSE install cd does not even boot when the tape dr is hooked to the
> -->> > -->machine, which sounds like a suppt issue to me)
> -->> > -->
> -->> > --
> -->> > Benjamin Rosenberg			The Linux Experts
> -->> > 
> -->> > ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
> -->> > SuSE Inc.           	 Tel:   +1-510-628-3380 ext:5086
> -->> > 580 Second St Suite 210  Fax:   +1-510-835-3381
> -->> > Suite 210		 mailto:brosenb@xxxxxxxx
> -->> > Oakland CA 94607 U.S.A	 http://www.suse.com
> -->> > ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
> -->> > 
> -->
> --
> Benjamin Rosenberg			The Linux Experts
> 
> ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
> SuSE Inc.           	 Tel:   +1-510-628-3380 ext:5086
> 580 Second St Suite 210  Fax:   +1-510-835-3381
> Suite 210		 mailto:brosenb@xxxxxxxx
> Oakland CA 94607 U.S.A	 http://www.suse.com
> ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
> 
> If two men agree on everything, you may be sure
> that only one of them is doing the thinking. --LBJ
> 
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> 
> 


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