Mailinglist Archive: opensuse-project (930 mails)

[Jim Henderson <hendersj@xxxxxxxxx>]

On Sat, 26 Jun 2010 09:59:26 +0200, jdd wrote:

> Le 26/06/2010 05:10, Jim Henderson a écrit :
>
> > Perhaps what we could do as an alternative is encourage users to file
> > their own bugs, but have a formal dispute resolution process in the
> > event the reporter and the developer come to an impasse or otherwise
> > aren't able to reconcile the way forward.  Someone could mediate the
> > dispute so - if at all possible - a mutually acceptable solution could
> > be found.
> >
> > Is that something  you'd see as a good alternative?
>
> absolutely. We have to teach the user how to use bugzilla and help him
> do so.

The more I think about it, the more I like this approach better.  :-)

> But it's wrong to say bugzilla is the only way to report a bug. A bug
> should most of the time be first reported on the mailing list or the
> forum.. Many "bugs" are simply misunderstanding of the way an app works
> or so frequent any power user already know it and finally it's good for
> anybody to know it and anybody don't read bugzilla :-))

I personally like to ask the community (regardless of which project it 
is) if an issue is known, if others have run into it, and if others have 
found workarounds - for this very reason.  Of course, I also search for 
the bug, but sometimes it's hard to find the right phrase or keyword to 
put in in order to find older versions of the bug.

Jim

-- 
 Jim Henderson
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