[opensuse-marketing] Re: openSUSE and LibreOffice

On Wed, Mar 2, 2011 at 11:56 AM, Jan Holesovsky wrote:

Hi all,

Since I experienced some very poor communication about LibreOffice recently, I thought it would be good to reach out to this list...

I mean this:

 http://news.opensuse.org/2011/02/26/opensuse-11-4-rc2-steps-out/

It is of course right to point people to the known bugs; but before it is done publicly, it should be researched if the bugs are still valid at all - in this case the bug claimed to be present in LibreOffice was fixed quite some time ago, in a duplicate bug report.

Worse - the form chosen in the article was insulting to all the developers who spent days (and some nights too) on getting LibreOffice the best choice for openSUSE.  It is also undermining the efforts of the LibreOffice marketing team.

I am sure you all know the benefits of the switch to LibreOffice (if not, I'll be glad to follow-up), so _please_ - make the communication appropriate:

- openSUSE supports LibreOffice, many of the LibreOffice developers are  openSUSE members, when you do not communicate properly about  LibreOffice, you harm openSUSE

- reach to Petr Mladek , the LibreOffice packager for  openSUSE, whenever you want to have the most recent list of known  bugs, or when you need to check what is the real status of the  release, or of a concrete bug.  Should you fail to reach him, try me,  or Michael Meeks.  Also Petr's blog [1] is a good source of the relevant info.

- phrases like "not quite ready for the production environment" are very  sensitive, and should be used only when you know what are you doing  ['you know what you are doing' usually means 'you have communicated it  with Petr' ;-)]

- when you need anything about LibreOffice quickly, reach to us in the  #libreoffice channel on irc.freenode.net, there's always somebody  awake there ;-)  For the openSUSE-related stuff, search for pmladek,  mmeeks, kendy, thorsten, or other people with the opensuse/member IRC  cloak

- and of course, there is also a LibreOffice marketing team too,  reachable at marketing@libreoffice.org

I am sure we can do better the next time - do reach to us, we are eager to help.

Regards, Kendy

[1] http://lizards.opensuse.org/author/pmladek/

Kendy, this is entirely my responsibility and does not reflect the attitudes and abilities of the project in any way. Please don't direct any criticism towards the capable and professional members of the project when the error is soley on my part. I'm inexperienced with this kind of documentation and should not have published it without having someone review the material. regards, Helen -- IRC: helen_au helen.south@opensuse.org helensouth.com -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-marketing+help@opensuse.org