Mailinglist Archive: opensuse-factory (420 mails)
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Re: [opensuse-factory] Looking outside the box
- From: Andreas Jaeger <aj@xxxxxxx>
- Date: Wed, 17 Oct 2007 13:31:48 +0200
- Message-id: <ho3awax9i3.fsf@xxxxxxxxxxxxx>
Johannes Meixner <jsmeix@xxxxxxx> writes:
> Hello,
>
> On Oct 17 09:55 Andreas Jaeger wrote (shortened):
>> Check the area you're most familiar in, e.g. printing,
> ...
>> Try to evaluate the distribution from a desktop user perspective
>
> Perhaps I misunderstand it but from my experience it may lead
> to totally wrong results if an expert (i.e. where one is most
> familiar in) pretends to act like an average desktop user
> (i.e. an unexperienced user).
It's called "thinking outside of the box". So, please try to do it ;-)
> For example printing:
>
> Peter Sikking (a usability expert) did some real research
> (i.e. with real average users). He wrote:
> ---------------------------------------------------------------
> I was curious to find out what users expectations are
> apart from get it on paper when they print.
> So Jan did some user testing.
>
> And guess what: there is no such thing as printing.
>
> It does not exist as a task, as a meaningful activity.
> One moment you decide to see it on paper, the next
> it rolls out of the printer.
> ---------------------------------------------------------------
> From his "there is no such thing as printing" finding
> he is currently developing a printing dialog which should
> really match average users expectations.
> For the full story, see
> http://www.mmiworks.net/eng/publications/labels/openPrinting.html
>
> In contrast if I pretended to act like an average desktop user,
> I would never have found out that in reality "there is no such
> thing as printing".
>
> What I like to point out is that if an expert pretends to act like
> an average desktop user, the expert may act under totally wrong
> basic assumptions which must lead to totally wrong results.
That's why I asked to share the results and discuss them ;-). Yes, we
can all learn from the usability experts - but we should not depend on
them...
Andreas
--
Andreas Jaeger, Director Platform / openSUSE, aj@xxxxxxx
SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg)
Maxfeldstr. 5, 90409 Nürnberg, Germany
GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126
> Hello,
>
> On Oct 17 09:55 Andreas Jaeger wrote (shortened):
>> Check the area you're most familiar in, e.g. printing,
> ...
>> Try to evaluate the distribution from a desktop user perspective
>
> Perhaps I misunderstand it but from my experience it may lead
> to totally wrong results if an expert (i.e. where one is most
> familiar in) pretends to act like an average desktop user
> (i.e. an unexperienced user).
It's called "thinking outside of the box". So, please try to do it ;-)
> For example printing:
>
> Peter Sikking (a usability expert) did some real research
> (i.e. with real average users). He wrote:
> ---------------------------------------------------------------
> I was curious to find out what users expectations are
> apart from get it on paper when they print.
> So Jan did some user testing.
>
> And guess what: there is no such thing as printing.
>
> It does not exist as a task, as a meaningful activity.
> One moment you decide to see it on paper, the next
> it rolls out of the printer.
> ---------------------------------------------------------------
> From his "there is no such thing as printing" finding
> he is currently developing a printing dialog which should
> really match average users expectations.
> For the full story, see
> http://www.mmiworks.net/eng/publications/labels/openPrinting.html
>
> In contrast if I pretended to act like an average desktop user,
> I would never have found out that in reality "there is no such
> thing as printing".
>
> What I like to point out is that if an expert pretends to act like
> an average desktop user, the expert may act under totally wrong
> basic assumptions which must lead to totally wrong results.
That's why I asked to share the results and discuss them ;-). Yes, we
can all learn from the usability experts - but we should not depend on
them...
Andreas
--
Andreas Jaeger, Director Platform / openSUSE, aj@xxxxxxx
SUSE LINUX Products GmbH, GF: Markus Rex, HRB 16746 (AG Nürnberg)
Maxfeldstr. 5, 90409 Nürnberg, Germany
GPG fingerprint = 93A3 365E CE47 B889 DF7F FED1 389A 563C C272 A126
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