[opensuse] 13.2, 42.1, TW "installed" printer cannot print on any installation except one 42.1
[No replies from factory list since sent Friday AM, so reposted here.] Patrick Shanahan composed on 2016-01-07 16:56 (UTC-0500):
Felix Miata composed:
Patrick Shanahan composed on 2016-01-07 16:16 (UTC-0500):
did you try: systemsettings5 -> printers
As far back as I can remember I always got YaST2 to do it, so didn't even think to look there.
re: Configure Desktop -> printers
I switched to a different machine to try, and TW instead of 42.1, plasma5-workspace-5.5.2-1.1.x86_64. System Settings menu has no printer selection to try. It has in hardware: input devices display and monitor multimedia power management device actions removable devices
So I tried localhost:631. It claimed to have created my printer, but print test page fails with simply: "Print Test Page <name> Error. Unable to print test page: No such file or directory"
Appears you put your end-of-msg and sig a little early.... (or maybe that is an attachment that didin't *attach* correctly in your client).
My copy's attachment looks exactly right. http://lists.opensuse.org/opensuse-factory/2016-01/msg00106.html does too.
these lines may give you some guidance:
D [07/Jan/2016:16:23:43 -0500] [Job 3] Unable to auto-configure PostScript Printer - no bidirectional I/O available! D [07/Jan/2016:16:23:43 -0500] [Job 3] PID 17905 (/usr/lib/cups/filter/commandtops) stopped with status 1. D [07/Jan/2016:16:23:43 -0500] [Job 3] Hint: Try setting the LogLevel to "debug" to find out more. D [07/Jan/2016:16:23:43 -0500] [Job 3] PID 17906 (/usr/lib/cups/backend/lpd) exited with no errors.
No luck finding me anything helpful.
do you have the correct ppd file?
There is only one, in /opt/brother/Printers, with symlinks in /usr/share/cups/model/ and /usr/shre/ppd/brother/. To somewhat reiterate the problem, then describe events of the day: 1-I installed 42.1 two weeks ago on this machine, including Brother's cupswrapper and lpr driver rpms for my printer, successfully and without incident (instructions on http://support.brother.com/g/s/id/linux/en/before.html?c=us_ot and http://support.brother.com/g/s/id/linux/en/instruction_prn1a.html?c=us_ot and http://support.brother.com/g/s/id/linux/en/instruction_prn3.html?c=us_ot via http://support.brother.com/g/s/id/linux/en/index.html?c=us_ot ) then set it up successfully via YaST2 printer module, printing the YaST2 test page and multiple pages from various apps. 2-Tuesday I encountered trouble printing one particular web page with 6 different Gecko browsers, but not with Firefox 10 or Konq3. This turned out to be an apparent problem with (my bank's bill pay) report page intended for printing, which I reported by email and phone to my bank's web support department. 3-Earlier today when my bank responded with instructions via email, I followed those I hadn't already done. 4-I then attempted to verify the problem isn't limited to this PC by trying to print the same page on another PC, host hpg33. My first try was to have been on one running 42.1, but the YaST2 printer driver installation process wasn't resulting in ability to print a test page. I confirmed printer functionality by printing from this 42.1 host, msi85. 5-Next I tried on a third PC, host gx745, this time with Tumbleweed/Plasma and 13.2/KDE4. The YaST2 test page failures repeated, so I deleted those, then created one via localhost;631. It claimed to succeed, but test page print again failed. I deleted that one too, then tried installing via Brother's installation shell script. It too failed at the test page step. At various times I confirmed printer still works by printing from this 42.1 PC. http://fm.no-ip.com/Tmp/Linux/Print/BR5470/vtcap.txt is a screen dump from running the script. 6-Pain in my back like never before experienced began, interfering with thought processes and thus inhibiting progress finding the problem. 7-I tried on a fourth PC, host gx62b, again TW and K5. Nothing different. Test page failed. Again I reconfirmed ability to print on this 42.1 PC. 8-I returned to 42.1/K5 host hpg33, tried a couple of times again to create via YaST2 printer, without improvement, so I exited Plasma, and used zypper to remove *cups* packages, which also uninstalled ghost*, 5470 printer rpms, and most of K5. 9-I restored OEM versions of zypp.conf and and zypper.conf, then zypper installed every *cups* and ghost* rpm that I found installed on this PC. That installed packages that hadn't previously been installed. 10-Before reinstalling K5 with zypper, I restored my edited zypp.conf and zypper.conf (disabling recommends/suggests). I followed up installing K5 by again installing the 5470 rpms. http://fm.no-ip.com/Tmp/Linux/Print/BR5470/cupspkgs-hpg33-os421d.txt lists the currently installed print (AFAIK) related packages. 11-After perusing https://wiki.archlinux.org/index.php/CUPS/Troubleshooting I set debug in /etc/cups/cupsd.conf, then rebooted 42.1. 12-Configuring printer via YaST2 again wouldn't print a test page, so deleted that one and tried one with localhost:631. On completion, CUPS reports state stopped "filter failed", even though I didn't find any button to push to ask for a test page. Reprint button doesn't cause printer activity. http://fm.no-ip.com/Tmp/Linux/Print/BR5470/cups-accesslog-hpg33-os421f.txt Scattered among the above steps were excursions to Google looking for what to do about various error messages, starting with those quoted by Patrick. Another was 'Bad driver information file "/usr/share/cups/drv/..', so I compared those two files between this machine and hpg33, and found identical timestamps and file sizes. Nevertheless, I stopped cups, then copied those two files from this machine to hpg33, then rebooted,, reloaded localhost:631, asked for a test page, and again got nothing from the printer, with latest job showing as having been completed. http://fm.no-ip.com/Tmp/Linux/Print/BR5470/cups-errorlogdebug-hpg33-os421g.t... indicates no "E" errors occurred. During the setups, the IP connection test always succeeds. Host hpg33 can ping the printer successfully too. http://fm.no-ip.com/Tmp/Linux/Print/BR5470/ has many logs accumulated, mostly from host hpg33, split into mutiple files corresponding roughly to different boots. noteworthy is its cups page_log dates back to installation of the first cups packages, and remains 0 bytes. NAICT, the access_logs all indicate nothing but apparent successes. If it wasn't for this machine able to print, I would have to think there's a bug here somewhere causing a failure to print without any log indicating that printing did not occur. But I suspect if there is a bug, it's a missing package that should be a dependency but isn't. My head's swimming in confusion, frustration, and back pain, after around 15 hours buried in this. Can anyone see in any of those logs what I need to do to get any 13.2, 42.1 or TW installation besides this one to print anything? -- "The wise are known for their understanding, and pleasant words are persuasive." Proverbs 16:21 (New Living Translation) Team OS/2 ** Reg. Linux User #211409 ** a11y rocks! Felix Miata *** http://fm.no-ip.com/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 01/10/2016 03:25 PM, Felix Miata wrote:
Can anyone see in any of those logs what I need to do to get any 13.2, 42.1 or TW installation besides this one to print anything? --
Sorry, coming late to this thread, Wanted to double check some things: Is this your printer: http://www.brother-usa.com/Printer/ModelDetail/1/HL5470DW/spec As joe user, can you telnet to the printer? http to the printer? As root? This line:...
D [07/Jan/2016:16:23:43 -0500] [Job 3] Unable to auto-configure PostScript Printer - no bidirectional I/O available!
...is worrisome to me. Firewall? ipv4/ipv6 problem ? -- After all is said and done, more is said than done. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
John Andersen composed on 2016-01-10 16:47 (UTC-0800):
Felix Miata wrote:
Can anyone see in any of those logs what I need to do to get any 13.2, 42.1 or TW installation besides this one to print anything?
Sorry, coming late to this thread, Wanted to double check some things: Is this your printer: http://www.brother-usa.com/Printer/ModelDetail/1/HL5470DW/spec
Yes.
As joe user, can you telnet to the printer?
Yes.
http to the printer?
Yes.
As root?
Yes.
This line:...
D [07/Jan/2016:16:23:43 -0500] [Job 3] Unable to auto-configure PostScript Printer - no bidirectional I/O available!
...is worrisome to me.
Me too.
Firewall?
No.
ipv4/ipv6 problem ?
No idea how it could be. Things are looking up. I've now tried on a 5th & 6th host, big31 & big41. The same installation script from Brother works in: Fedora 23 cups 2.1.2 KDE5 big31 Rawhide cups 2.1.2 KDE5 big31 LMDE2 Betsy cups 1.7.5 (debian) big31 Mageia 5 cups 2.0.2 KDE5 big31 42.1 cups 1.7.5 XFCE big41 42.1 cups 1.7.5 KDE3 big31 42.1 cups 1.7.5 IceWM gx62b 42.1 cups 1.7.5 KDE3 gx745 13.2 cups 1.5.4 KDE4 big31 13.1 cups 1.5.4 TDE big31 Same Brother script retried after either removing broken existing printer with YaST2, or having no printer already configureed, and removing existing driver packages with zypper again failed to produce a test page in: TW cups 2.1.0 KDE5 big31 TW cups 2.1.0 KDE5 big41 TW cups 2.1.0 KDE5 gx62b TW cups 2.1.0 KDE4 gx745 TW cups 2.1.0 KDE3 hpg33 42.1 cups 1.7.5 KDE5 hpg33 -- "The wise are known for their understanding, and pleasant words are persuasive." Proverbs 16:21 (New Living Translation) Team OS/2 ** Reg. Linux User #211409 ** a11y rocks! Felix Miata *** http://fm.no-ip.com/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 2016-01-13 09:22, Felix Miata wrote:
Things are looking up. I've now tried on a 5th & 6th host, big31 & big41. The same installation script from Brother works in:
I'm a bit confused, seems a long thread in two lists :-? The problem is printing a particular web page from your bank, or any type of print? If it is the former, web pages switch the style, or whatever it is called, for print. In effect, what is printed is a completely different page from the one you view, and it has to be designed properly. Thus it would be your bank fault. A different browser might help. -- Cheers / Saludos, Carlos E. R. (from 13.1 x86_64 "Bottle" at Telcontar)
Carlos E. R. composed on 2016-01-13 15:07 (UTC+0100):
Felix Miata wrote:
Things are looking up. I've now tried on a 5th & 6th host, big31 & big41. The same installation script from Brother works in:
I'm a bit confused, seems a long thread in two lists :-?
The problem is printing a particular web page from your bank, or any type of print?
My saga started in http://lists.opensuse.org/opensuse/2016-01/msg00071.html which turned out to be a problem with a particular banking page not printing in any browser except Firefox 10 and Konq3. When I wanted to try printing from another machine as a troubleshooting step, specifically to try latest Konq, I encountered the trouble getting a driver installed and printing anything at all, so wrote http://lists.opensuse.org/opensuse-factory/2016-01/msg00099.html . When useful help seemed not to be forthcoming I decided it was OT for Factory and brought it here in http://lists.opensuse.org/opensuse/2016-01/msg00172.html
If it is the former, web pages switch the style, or whatever it is called, for print. In effect, what is printed is a completely different
My troubles have had nothing to do with what shows up on paper, only whether anything shows up on paper.
page from the one you view, and it has to be designed properly. Thus it would be your bank fault.
I'm still waiting on follow-up to my follow-up from the bank about the particular problem page disappearing into the ether while other pages print as expected.
A different browser might help.
Many browsers and profiles were tried to print the bank page, though all Gecko or KHTML. I install WebKit or Blink browsers only occasionally on test installations due to their feature absences and austere UIs. There remains the problem now that driver installation fails on every TW attempt. The printer creation process seems to complete, but nothing ever lights up the printer or causes it to print anything. The Brother driver pages are confusing. I've given up trying to install the Brother driver via Cups or YaST2. Yesterday using Brother's driver installation script I succeeded to get it to install on every non-TW (42.1, 13.2, 13.1, Fedora, Mageia) installation attempt except one 42.1 and one Kubuntu. It's looking like I'm either going to be filing a TW bug about this repeatable obstacle, or dropping the issue until it fails someplace it needs to not fail. -- "The wise are known for their understanding, and pleasant words are persuasive." Proverbs 16:21 (New Living Translation) Team OS/2 ** Reg. Linux User #211409 ** a11y rocks! Felix Miata *** http://fm.no-ip.com/ -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
participants (3)
-
Carlos E. R. -
Felix Miata -
John Andersen