I guess it must be a cultural thing, but where I am in the UK, the way you deal with mechanical defects on any goods is to have the supplier rreplace the item, or refund the cost. You don't go to the manufacturer. Eventually the supplier will return the defective goods to the manufacturer and receive a credit for it.

I know it's not me that's suffering from faulty disks, and I get as wound up and violent as the next person when something goes wrong with an installation, but I don't actually think SuSE are being unreasonable in

I agree, it's your supplier you should bollock, then they get in touch with SuSE for their refund. Otherwise what's the point of them selling things on? You might as well deal directly with SuSE, which you didn't. Furthermore this list I feel is not the place for your bitching, it's a self-help group where people share *knowledge*. We can't help you with any problems concerning your dealing with SuSE support because we most of us don't work for SuSE. If you want to complain in future, please spare us and contact SuSE directly yourself. This list is *not* the place for complaints about support. k. On Thursday, October 05, 2000 8:04 AM, Alan Lenton [SMTP:alan@ibgames.com] wrote: this

case.

Alan Lenton

----- Original Message ----- From: "Patrick Wilke" To: "Landy Roman" Cc: "Togan Muftuoglu" ; Sent: Thursday, October 05, 2000 6:27 AM Subject: Re: [SLE] Not happy w suse suppt (help)

...

You know Landy you are right, but in my case I have 2 Bad CD, and I can't return them. And in the past SuSE has sent out replacement CD's, I have been running SuSE since they started and have never had any problems with support and having CD's replaced. But trying to get 2 Replaced now, for the Pro version I feel is like fighting with a German Tiger Tank...

Patrick Not Happpy Customer

On Wed, 4 Oct 2000, Landy Roman wrote:

...

i want to write in support of ben rosenberg. i am one who has received his tips during and off working hours from and not from suse address.

i think most people expect to much from support from official company. look at microsoft or any other co. $35 per situation will get you 20 minutes support.

the best support one can recieve in linux is from mailing list at all times 365 days a year.

true the base support of suse sucks but they cant do better... well i guess they could remove that if you upgrade the kernell you loose support.

but, ben is a supportive individual, did he err in quoting "oricefes" well only if he used suse address.

but he is a supporting individual who likes to help

-- Rolando Roman SuSe 6.4 Linux virtuoso 2.2.16 #1 Sun Jul 9 17:51:02 GMT 2000 i586 unknown

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