On Tuesday 14 April 2009 10:19:41 am jdd wrote:
Rajko M. a écrit :
So I beg it is really important that *somebody* in the permanent openSUSE team (Novell's or very close to) be in charge of some followup of bugzilla. Let only to see when some people at charge don't answer, see why and report.
That should be 3*8 man*hour for around the clock coverage. In real world with 6 hours shifts that would be 5 people and in the volunteer world that would be at least 3 times more.
not necessary. bug activity can be seen by a script. And this is quality insurance, very important IMHO
There is Report functionality in Bugzilla that can list bugs in many different ways, including recently filed. The problem is feedback to user, so that he doesn't feel ignored. For that you need person to see the bug, ask questions or escalate issue. That is what is currently missing. To cover 24/7 operation you have to cover 168 hours a week, or 8736 hours a year. The total time for one employee with 40 h/week is 2080 hours a year, minus holidays, vacation, sick time, family leave, and whatever else people are entitled to. I'll take out only 4 weeks, which gives 1920 hours. This gives 8736/1920=4.55 people needed for the task in paid for environment. With volunteers it must be much higher. With 15 volunteers it means that each has to take some 12 hours a week, or 1.7 a day, on a regular basis only for monitoring bugzilla and answering requests as a first level helper. Add to that team meetings, time to learn new skills, time check/reproduce bugs, and we end up with need for maybe 30 very dedicated helpers only in this area. And, no, scripts can't handle this part. -- Regards, Rajko -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org