I've been able to install this 7.1 version on my personal Compaq 12XL430 laptop and my office Gateway box, but not on my home built server. Thus, my only request for support from SuSE was how to get it to install on the main box for which it was purchased. Due to this apparent "hardware" problem, and I say apparrent because all my hardware is on the supported LhD list, I turned to the folks who wrote the distro hoping that if I supplied them with a complete decscription of everything in the box, down to the version of each driver, they could provide some direction in getting it installed. This request has been ignored. I didn't, and still don't, think this was/is asking too much when purchasing the full package. If SuSe corporate doesn't think they should be providing support for their product, then they should not be marketing it as being a provision of the sale. Or, if they provide support, but only to a specific highly limited level, as seems to be the indication provided in this thread, then this should be CLEARLY spelled out. I would be more than happy to share the emails between me and SuSE to illustrate the point of lack of support, but starting a flame war is not my intent. In this country when money changes hands ( I pay you for your product and you accept the money) we have entered into a contractual agreement the terms of which can't be changed after you accept my money. The terms of that sale say you will provide me support and those terms are not spelled out as being very limited but rather boldly state 90 days of installation support. Well, I've received none but you SuSE have my money. Sooo, it would seem that the problem of lack of support is not something I'm imagining, but rather a failure of SuSE to meet its contractual agreement and one which is not stated as being severely limited. Shall I quote from the side of the box? Meanwhile, I'm still trying to figure out how to get it to install on my server. dave johanson