On Saturday 15 June 2002 12:49 pm, Ben Rosenberg wrote:
The only thing is, that we are paying customers, not free downloaders and should get something for the money that we paid. -------------snip----------------------------- The problem is that it's "installation" support...not configuration support. And watching support work when I was at SuSE I can say that 8-10 times the question would be asked " Is SuSE installed?" Answer "Yes" " And your question is" " How do I get this to work " and getting things such as printers to work isn't an install support question. The support that comes with the box set is install support .. getting it installed..which doesn't mean getting it configured.
I believe I read that in the information I recieved w/ my SuSE7.2 Pro package. Didn't seem particularly useful but it's pretty standard for the software world. Perhaps a new lable should be printed for software boxes (not just SuSE, ) "We'll help you get it onto your hard drive but don't expect it to be usable" -- dh I've been awake: 6 hours 53 minutes Suse Linux 7.2 professional kernel 2.4.17, xFree86 4.2.0, kde 2.2.2