Fair enough! At least there's a straight answer. I do appreciate you the situation. Thank you! -----Original Message----- From: mha@suse.com [mailto:mha@suse.com] Sent: Monday, April 23, 2001 2023 To: crrey Cc: David C. Johanson; Ole Kofoed Hansen; SuSE Mailing List Subject: Re: [SLE] Support vs Support (Was: [SLE] util-linux and Kernel 2.4.3) crrey wrote:
Maybe that's the plan. SuSE had to lay off it's U.S. staff and they're probably over working their support staff im Deutchland. So, overworked staff can't handle all the support requests and many go fallow. Maybe things will get better when a bulk of users support periods expire?
This has nothing to do with the layoffs. Of course, WITH those people there'd be even more eyes/hands to help you out, but the fundamental problem is that there will be ALWAYS much more demand for support than we can ever provide - at $70/box. And the guys doing that kind of support have to be a "little" better qualified than someone in AT&T's callcenter, and they are therefore more expensive. Face it, i-support will always be a compromise.