In data venerdì 30 novembre 2018 14:19:06 CET, Johannes Meixner ha scritto:
Hello,
https://en.opensuse.org/openSUSE:Submitting_bug_reports reads (excerpt): --------------------------------------------------------- Bugzilla is no replacement for support. Before reporting a bug, make sure that it is really a bug. If in doubt, discuss it on the mailing lists first (opensuse-factory or opensuse). ---------------------------------------------------------
Kind Regards Johannes Meixner
I understand your point. But I think you should give explicit(!) examples of such reports, so we can understand better? My point would be: when you post on factory, you have to be sure and certain that you know already it is a bug, otherwise people complain and feel very disturbed by the noise, even if it is TW. They generally send you to opensuse main mailing-list, were however the audience appears not apt to get involved in this kind of dept, has often not the same hardware or is not reacting at all. Or, ...send you to factory list (IMO there is still a lot of confusion on which list what should go, YMMW, this is purely subjective, as I did not find anything objective). Now if somebody opens a bug after a week or so, is this still "not seeking sufficiently for support"? Maybe a solution would be, that threads seeking for help are at least assisted on the lists with the correct commands or at least hints for the CLI to debug or at least answering them were to find the information, even if this is some bother and loss of time. In all cases I am quite furiously against the "google it" answer that I deem a public nuisance worse than to double post or to post on the "wrong" list. Even RTHM does imply that the user in case knows what the HM is! Regards. _________________________________________________________________ ________________________________________________________ Ihre E-Mail-Postfächer sicher & zentral an einem Ort. Jetzt wechseln und alte E-Mail-Adresse mitnehmen! https://www.eclipso.de -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-factory+owner@opensuse.org