https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c1 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |jordirelats@terra.es --- Comment #1 from Johannes Meixner 2011-04-20 07:57:05 UTC --- "**** Unable to open the initial device, quitting." is a Ghostscript error message - in this case usually when the Ghostscript ijs device is used without an ijs server: ------------------------------------------------------------- # gs -sDEVICE=ijs .. **** Unable to open the initial device, quitting. ------------------------------------------------------------- Instead of the normal printing output this Ghostscript error message is sent to your printer so that it appears on the printed paper. Currently I have no idea what the root cause is which lets Ghostscript fail in your particular case. I need more information: What is the output of rpm -qa | grep hplip and rpm -qa | grep -i ghostscript Provide the output of both commands in a comment to this bug. As root run hp-check -r -t &>/tmp/hpcheck.log Attach /tmp/hpcheck.log as MIME type "text/plain" to this bug. What is the output when you run as root /usr/lib/cups/backend/hp Provide the output of this command in a comment to this bug. Provide CUPS debug messages for one single failed print job as follows, see "If problems are encountered:" at http://en.opensuse.org/SDB:CUPS_in_a_Nutshell 1. Set the "LogLevel debug" in /etc/cups/cupsd.conf. 2. Stop cupsd. 3. Move /var/log/cups/error_log* to another location (or delete it) in order to avoid having to search through gigantic log files. 4. Start cupsd. 5. Retry the action leading to the problem. I.e. submit one single print job which fails with "Unable to open the initial device". 6. Attach /var/log/cups/error_log as MIME type "text/plain" to this bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c3 jordi relats changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|jordirelats@terra.es | --- Comment #3 from jordi relats 2011-04-21 20:28:17 UTC --- Some information needed: jordi@linux-61yw:~> rpm -qa | grep hplip hplip-3.11.3a-30.1.i586 hplip-hpijs-3.11.3a-30.1.i586 jordi@linux-61yw:~> rpm -qa | grep -i ghostscript ghostscript-fonts-std-9.00-4.8.1.noarch ghostscript-library-9.00-4.8.1.i586 ghostscript-x11-9.00-4.8.1.i586 ghostscript-fonts-other-9.00-4.8.1.noarch jordi@linux-61yw:~> su Contrasenya: linux-61yw:/home/jordi # /usr/lib/cups/backend/hp direct hp "Unknown" "HP Printer (HPLIP)" -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c5 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |jordirelats@terra.es --- Comment #5 from Johannes Meixner 2011-04-26 09:52:35 UTC --- hp-check log in attachment #426187 does not show me something which is wrong I need CUPS debug messages for one single failed print job. An empty /etc/cups/cupsd.conf is not good. What is the output when you run as root ls -l /etc/cups/cupsd* -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c7 Svetoslav Milenov changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sloncho@gmail.com --- Comment #7 from Svetoslav Milenov 2011-04-26 22:30:01 UTC --- Hi, I have exactly the same problem with OpenSuse 11.4 x86_64, and printer HP OfficeJet Pro8500 n909n. When using the JetDirect IP, it works, but when configured trough the HP utility, it produces "Unable to open the initial device, quitting." -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c9 --- Comment #9 from Ralf Krüdewagen 2011-04-28 09:56:25 UTC --- See also discussion in #681071 at https://bugzilla.novell.com/show_bug.cgi?id=681071. The "Unable to open the initial device" error appears also in my setup (openSUSE 11.4 32 bit, HP OfficeJet Pro 8500 a910), but only when I use the hpijs driver. Using the cups driver leads to inverted colors discussed in bug #681071. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c11 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- InfoProvider|sloncho@gmail.com |ralf@kruedewagen.de Summary|When Installing printer HP |hplip: the "hp" backend for |Officejet 7500A using |a HP network printer lets |HP-SETUP, when printing we |it print "Unable to open |get on the printer "Unable |initial device, quitting" |to open initial device, |(it works with the |quitting" |"socket" backend) --- Comment #11 from Johannes Meixner 2011-04-28 13:11:26 UTC --- Many thanks! At last comment #10 provides exact data which show that the backend (i.e. DeviceURI) "socket" versus "hp" makes a difference (compare what was mentioned in comment #0 and in comment #7). But without CUPS debug information or "hp" log messages from /var/log/messages which hopefully show something of interest I still have no idea about the root cause. Ralf Krüdewagen, perhaps you could provide CUPS debug information (see comment #1) and/or "hp" log messages from /var/log/messages which hopefully show something of interest? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c13 --- Comment #13 from Ralf Krüdewagen 2011-04-29 05:59:55 UTC --- Created an attachment (id=427211) --> (http://bugzilla.novell.com/attachment.cgi?id=427211) ciups error log when printing test page with HPLIP tool -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c14 --- Comment #14 from Ralf Krüdewagen 2011-04-29 06:00:51 UTC --- Created an attachment (id=427212) --> (http://bugzilla.novell.com/attachment.cgi?id=427212) cups error log when printing from kwrite -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c16 --- Comment #16 from Ralf Krüdewagen 2011-04-29 06:22:00 UTC --- Oh, just forgot to mention the the output staring with ---- scheduler is running system default destination: hp ---- is from command "lpstat -t". -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c Ralf Krüdewagen changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #427212|cups error log when |cups error log when description|printing from kwrite |printing from kwrite, | |printer created with | |hp-toolbox, printer driver | |hpijs -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c17 --- Comment #17 from Ralf Krüdewagen 2011-04-29 06:56:54 UTC --- Created an attachment (id=427226) --> (http://bugzilla.novell.com/attachment.cgi?id=427226) cups error log when printing from kwrite, printer created with hp-toolbox, printer driver hpcups -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c19 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |ralf@kruedewagen.de Summary|hplip: the "hp" backend for |hpijs fails with "unable to |a HP network printer lets |open PrintContext object |it print "Unable to open |err=2" for the "hp" backend |initial device, quitting" |for a HP network printer |(it works with the |(it works with the "socket" |"socket" backend) |backend) --- Comment #19 from Johannes Meixner 2011-04-29 08:37:46 UTC --- Ralf Krüdewagen, very many thanks for your complete and exact logs! Without logs of such quality there would be nothing what I could do here but now there can be progress: Both attachment #427211 (cups error log when printing test page with HPLIP tool) and attachment #427212 (cups error log when printing from kwrite) and your comment #15 show the actual piece of software which fails via: prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 It is the hpijs driver which fails and as a consequence Ghostscript which had called the hpijs driver also fails and Ghostscript outputs on stderr: Can't start ijs server "hpijs" and on stdout: Unable to open the initial device, quitting. Currently I have no idea what the root cause could be which lets the hpijs driver fail in this case. I searched in Google for "unable to open PrintContext object err=2" and got an old bug report from Jan 2008 https://bugs.launchpad.net/hplip/+bug/182658 (start to read at "#4" therein) which ends with "Fixed in hplip 2.8.2." and a newer user question https://answers.launchpad.net/hplip/+question/99661 which shows an interesting possible reason because therein I found (near the end): ------------------------------------------------------------- kovach said on 2010-04-27: YES, still having a problem to run the HP P1006 on RHE 5.0. ------------------------------------------------------------- Naga Samrat Chowdary, Narla said on 2010-05-14: Please try by setting following settings. System -> SELinux Management Set "System Default Enforcing Mode" and "Current Enforcing Mode" to Permissive. and try printing. ------------------------------------------------------------- kovach said on 2010-05-14: That did the trick! ------------------------------------------------------------- Ralf Krüdewagen, do you have any kind of special security software active like AppArmor, SELinux, Firewall, whatever else? E.g. see Bug #539401 (AppArmor lets cupsd fail to start) Bug #474403 (AppArmor makes CUPS irresponsive) Have in mind that the filters and the CUPS backend are run by default as the user "lp" so that this user must have sufficient permissions e.g. to run subsequent filter programs and/or to communicate with the printer device via USB or network. FYI, some background information: All stderr output of all filters is redirected to the cupsd which writes it into /var/log/cups/error_log if "LogLevel debug" is set in /etc/cups/cupsd.conf so that both the hpijs stderr output prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 and the Ghostscript stderr output Can't start ijs server "hpijs" appear in /var/log/cups/error_log Now it depends on how exactly Ghostscript was called by which kind of foomatic-rip filter (either foomatic-rip or foomatic-rip-hplip) whether or not Ghostscript's stdout output Unable to open the initial device, quitting. is discarded or sent as if it was usual filter output to the CUPS backend which sends it to the printer device. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c21 --- Comment #21 from Johannes Meixner 2011-04-29 09:02:55 UTC --- FYI: To simulate the above Ghostscript stdout and stderr output run ---------------------------------------------------------------- # gs -q -sDEVICE=ijs -sIjsServer=/bin/false 2>/dev/null **** Unable to open the initial device, quitting. # gs -q -sDEVICE=ijs -sIjsServer=/bin/false 1>/dev/null GPL Ghostscript 9.00: Can't start ijs server "/bin/false" ---------------------------------------------------------------- -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c23 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |ralf@kruedewagen.de --- Comment #23 from Johannes Meixner 2011-04-29 10:30:49 UTC --- FYI: An analogon for a HP USB printer (fails with the "hp" backend but works with the generic CUPS backend "usb"), see https://bugs.launchpad.net/hplip/+bug/506303 Regarding meaningless error messages in the logs and no message at all to the user, see https://bugs.launchpad.net/hplip/+bug/199084 I think HPLIP should be more robust against errors and exit at least with a nice error message, see https://bugs.launchpad.net/hplip/+bug/319231 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c24 --- Comment #24 from Johannes Meixner 2011-04-29 10:34:27 UTC --- Yes, please create a ticket at https://launchpad.net/hplip For now I don't have an idea which additional information might reveal the real root cause. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c26 --- Comment #26 from jordi relats 2011-04-29 10:43:51 UTC --- I have tested in a hp_LaserJet_4345_mfp installed via network and works perfectly installed with HPLIP, is only some printers that it fail -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Summary|hpijs fails with "unable to |hpijs fails with "unable to |open PrintContext object |open PrintContext object |err=2" for the "hp" backend |err=2" for the "hp" backend |for a HP network printer |for some HP network |(it works with the "socket" |printers (it works with the |backend) |"socket" backend) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c29 --- Comment #29 from Ralf Krüdewagen 2011-04-29 16:07:58 UTC --- This problem seems really only affect some printer models, since my Photosmart C5180 at home works fine with hpijs driver over network. I have created the following bug report at HPLIP: https://bugs.launchpad.net/hplip/+bug/773374 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c31 Gordon Dickens changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |gordon@dickens.com --- Comment #31 from Gordon Dickens 2011-12-25 20:42:15 UTC --- I realize that this bug has been closed, however, I have evidence that this is an OpenSUSE problem and not an upstream hplip problem. I am indeed having these problems with my OpenSUSE systems, however, these problems do not exist with my two CentOS systems on the exact same network with my HP 8500 A910 printer. Therefore, I have come to the conclusion that this is not an upstream problem but a problem with the OpenSUSE implementation. Here is a summary of what I have found along with a work-around solution: The hpijs driver does not work at all for printing in OpenSUSE. You get the following errors in /var/log/cups/error_log with the hpijs driver: [Job 118] prnt/hpijs/hpijs.cpp 638: unable to open PrintContext object err=2 [Job 118] GPL Ghostscript 9.00: Can't start ijs server "hpijs" [Job 118] **** Unable to open the initial device, quitting. [Job 118] renderer exited with status 1 [Job 118] Possible error on renderer command line or PostScript error. Check options.kid3 exited with status 3 [Job 118] Process is dying with "Error closing renderer This hpijs driver works fine with a slightly older version of CUPS (1.3.7) and hplip (3.10.6) on my CentOS 5.7 machines so I think this is somehow related to OpenSUSE's implementation of CUPS (version 1.5.0) or hplip (3.11.10). As an FYI, my work-around solution for this problem was to use the hpcups driver for printing. However, then I found a problem with the hpcups driver. That is, the hpcups driver will not print some images such as FedEx or UPS barcodes. So, I solved all this by setting up the printer configuration directly from the CUPS interface at http://localhost:631/printers with a socket driver. I setup the printer's network address as: socket://<Printer IP Address>:9100. This is my driver for printing since it will print everything including barcode images, however, it will not work for xsane scanning. So, I then setup another printer configuration for scanning using the hpcups driver. While this is quite a kluge of a solution it does work to get my OpenSUSE system printing and scanning. That is,I have one printer config for printing and another printer config for scanning. Also, another solution for OpenSUSE users is to setup NetBIOS/Samba network printing to work through another networked system OS such as CentOS, Windows, etc where the hpijs driver works for all printing including barcode images, etc. On my networks, all printing, including image printing, work great through my CentOS print servers. FYI, Gordon -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=688614 https://bugzilla.novell.com/show_bug.cgi?id=688614#c33 --- Comment #33 from Gordon Dickens 2011-12-26 15:13:15 UTC --- Actually, the hpijs driver works fine as long as you use the socket:// connection instead of the standard hp:/net connection for the DeviceURI value. You can do this manually in /etc/cups/printers.conf or with the cups web interface. This is my HP 8500 A910 configuration in /etc/cups/printers.conf which has so far worked for all printing including images such as FedEX and UPS barcodes: <Printer HP_8500_A910_Hurleston_Printer> UUID urn:uuid:70e74a85-96b5-3a23-503f-7c85588fd8e9 Info HP Officejet Pro 8500 a909a hpijs, 3.11.10 Location MakeModel HP Officejet Pro 8500 a910 hpijs, 3.11.10 DeviceURI socket://192.168.2.105:9100 State Idle StateTime 1324887536 Type 8425500 Accepting Yes Shared Yes JobSheets none none QuotaPeriod 0 PageLimit 0 KLimit 0 OpPolicy default ErrorPolicy stop-printer Attribute marker-colors none,none,none,none Attribute marker-levels 89,64,100,32 Attribute marker-names black ink C4906A,yellow ink C4905A,magenta ink C4904S,cyan ink C4903S Attribute marker-types ink,ink,ink,ink Attribute marker-change-time 1324887536 </Printer> -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.