http://bugzilla.opensuse.org/show_bug.cgi?id=920068 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Hardware|Other |x86-64 Found By|--- |Community User Resolution|--- |UPSTREAM --- Comment #1 from Johannes Meixner --- We (i.e. openSUSE) distribute HP's HPLIP software but we do not develop it. In case of issues with HPLIP please report them directly to HP via http://hplipopensource.com/hplip-web/support.html when threre are issues with HP's HPLIP software that are not caused by openSUSE. In particular when an issue depends on the printer model there is basically nothing what we cand do because we do not have the particular model to reproduce the issue. In contrast when you report your particular issue directly to HP there is a direct communication between you and the upstream authors. Preferably post an URL to your upstream issue report here as reference. FYI: Perhaps the issue is caused by two "Media Size" entries in the PPD file for your print queue /etc/cups/ppd/Officejet-6100.ppd Perhaps the issue is already fixed in the newest HPLIP version? Regarding the newest HPLIP version for openSUSE: Currently we provide HPLIP 3.15.2 as RPM packages "hplip", "hplip-hpijs", and "hplip-sane" for various openSUSE and Suse Linux Enterprise versions in the "Printing" development project in the openSUSE build service for 32-bit i586 and 64-bit x86_64 architecture. E.g. for openSUSE 13.2 64-bit x86_64 from this direct RPM package download URL http://download.opensuse.org/repositories/Printing/openSUSE_13.2/x86_64/ Please read https://build.opensuse.org/project/show?project=Printing in particular note therein: ------------------------------------------------------------------------- The "Printing" project may contain new software or work-in-progress changes of existing software that might neither be in a stable state nor fit well into currently installed systems. Have this in mind if you think about to install packages from the "Printing" project into your currently running system. Do not use "Factory" if your system is not "Factory". Use the matching packages for your particular system. The packages in the "Printing" project are only for testing, without any guarantee or warranty, and without any support. As an extreme example, this means if your complete computer center crashes because of those packages, it is only your problem. On the other hand this does not mean that those packages are known to be terrible broken but they are not thoroughly tested so that any unexpected issue can happen. In the end all software in the "Printing" project are only applications which means that your system should not "explode" when you upgrade with packages from the "Printing" project (provided you use the matching packages for your particular system) and if a newer version does not work it would usually help to downgrade to get it working again. If there are issues with the packages in the "Printing" project we appreciate issue reports. In this case see "How to Report a Printing Issue" at https://en.opensuse.org/SDB:How_to_Report_a_Printing_Issue ------------------------------------------------------------------------- For general information see http://en.opensuse.org/SDB:How_to_set-up_a_HP_printer I assume you are a venturous openSUSE user who likes to try out if the newest openSUSE HPLIP RPM packages "hplip", "hplip-hpijs", and "hplip-sane" work for you. If the issue is caused by two "Media Size" entries in the PPD file you need to re-setup the printer so that the print queue gets the current PPD file from the new HPLIP RPM packages. In this case please report whether or not it works for you (you can add comments to this bug regardless that it is closed as "upstream" - i.e. there is no need to reopen it only to provide feedback). Many thanks in advance for testing it and for your feedback! -- You are receiving this mail because: You are on the CC list for the bug.