https://bugzilla.novell.com/show_bug.cgi?id=345039
User jeffm@novell.com added comment
https://bugzilla.novell.com/show_bug.cgi?id=345039#c19
Jeff Mahoney changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|REOPENED |NEEDINFO
Info Provider| |robin.listas@telefonica.net
--- Comment #19 from Jeff Mahoney 2008-02-20 11:52:34 MST ---
My apologies, I misunderstood. It's standard practice for us to close out bugs
in unsupportable situations. The intention is that if the problem is
reproducible with a shipped kernel, the user will re-open it and provide the
information. In many cases, the reporter is unable to reproduce it and the bug
stays closed. If we did otherwise, we'd end up with loads of "NEEDINFO" bugs
collecting dust since those users tend to fall silent when it's shown that the
problem isn't with anything we ship. I did mention that you could re-open it to
reproduce with the shipped kernel, so closing the bug as invalid under such
situations is not "final," as you've just proved. :)
If you're able, the contents of /var/log/messages would be helpful as well. It
looks like the dmesg output was too long and ended up getting cut off at the
beginning.
--
Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email
------- You are receiving this mail because: -------
You are on the CC list for the bug.