Mailinglist Archive: yast-devel (128 mails)

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Re: [yast-devel] redesign of repo module UI
  • From: Katarina Machalkova <kmachalkova@xxxxxxx>
  • Date: Tue, 23 Feb 2010 15:05:07 +0100
  • Message-id: <201002231505.12527.kmachalkova@xxxxxxx>

Concerning help:
Currently there is no explicit "help" concept in webYaST.
One reason is that usability studies

Which usability studies? [citation needed]

showed that users often find "Help" quite unhelpful

But that's not the fault of the users! Why should the users be punished for
the fact that hackers are unable to write proper help by being given no help
at all?

and the other reason is that it is our aim to
create an UI which is so simple and self-explanatory that "Help"
becomes superflous.

There is nothing wrong with the effort to create UI that is simple and self-
explanatory. But - there are concepts you can't do away with and yet you can't
make them self-explanatory no matter how hard you try.

Taking the recent 'wontfix-ed' example - what if I don't know what a DNS
server is? Do I have to open a separate tab in browser and google for it?
Shouldn't the application/website I'm using provide me with all the
information I need instead?

If you want to give the user detailled information about a setting use
either prefilled input fields or a short explanatory text below the
settings label.

"detailed information" and "short explanatory text" contradict each other.
You either have detailed info and your text is no longer short, or the text is
short and the info is not detailed anymore.

LiveJournal (a popular blogging site) uses '?' icons adjacent to the form
fields which are not self-explanatory. Our very own SLMS web frontend does the
same (LJ icons link to FAQ which then open in separate window, SLMS shows the
explanation in icon tooltip).

Not only those two concepts show the help when the user wants to be helped,
but it looks somehow pretty as well.

But obviously, my concept of "pretty", "cool" and "helpful" is entirely
different from those of the rest of the (normal) world

\\\\\ Katarina Machalkova
\\\\\\\__o YaST developer
__\\\\\\\'/_ & hedgehog painter
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