Anders Johansson wrote:
On Friday 13 March 2009 03:03:56 James Knott wrote:
Here's the report: https://bugzilla.novell.com/show_bug.cgi?id=461820
"I know what I'm doing, how dare you suggest anything for me to try, I'm a highly experienced user who knows perfectly well what I'm doing"
This is how anyone would read your comment #5. Communication skills are important.
You didn't even provide the requested information from comment #4 or do the suggested gdb to get more information about what's going on.
I read your comment as "I don't want to help you in any way at all - now fix this problem even though you can't reproduce it". Did you get many customers like that at IBM?
Anders
If you look at my comment #3: "The keyboard is completely unresponsive. I cannot use C-A-D to reboot, nor C-A-BKSP to restart X." You'll understand why I was a bit upset with the questions in #4. What does it mean to you, when someone says what I did, as quoted above. For me, it means that I cannot do anything with the keyboard. Do you read it differently? And yeah, I have been working with computers for over 30 years and know to check the basics. As for reproducing it, he didn't use the same version and I didn't have 10.3 available to compare with. As for when I was at IBM, I'd ask for further info, perhaps logs etc., to see if there were some clues. I would never simply say I can't duplicate it, therefore the problem doesn't exist. -- Use OpenOffice.org http://www.openoffice.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org