Re: [opensuse] Damned Disappointed in openSuSE Support

Andreas wrote:

Am Samstag, 07. Juni 2008 21:15:27 schrieb David C. Rankin:

...

Since November 8, 2007 I have put great effort into this bug and I been assured that it would be fixed. This arrived tonight:

https://bugzilla.novell.com/show_bug.cgi?id=340459

User sndirsch@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=340459#c39

Stefan Dirsch changed:

What |Removed |Added ------------------------------------------------------------------------- --- Status|ASSIGNED |RESOLVED Resolution| |WONTFIX

--- Comment #39 from Stefan Dirsch 2008-06-07 00:46:38 MDT --- I finally decided to no longer track proprietary ATI/fglrx driver bugs against openSUSE. Therefore I'm closing these now as WONTFIX.

In case you're using our SLES/SLED products and can reproduce this issue also on thesed products feel free to reopen. These are still tracked, since customers of these products depend on the proprietary driver for newer ATI hardware.

Be aware that you need a privilleged account to track anything against our SLES/SLED products. So if this not an option for you I suggest to report the problem to the official ATI driver feedback channels (email/unofficial public bugzilla; see ATI driver download site) and refer to this bugreport.

David, while to totally understand your disappointment, I believe it is directed at the wrong people/channel: - From my own experience with Stefan Dirsch I can say with certainty that if nothing else, he is dedicated to getting to the bottom of bugreports and getting ATI to fix problems

- You are expecting Novell to fix your issue with a proprietary software that Novell did not develop, nor do they have access to the source code. How do you propose they go about fixing your driver problem?

- The real disappointment may set in when you try to report your hardware driver issue with your hardware manufacturer. Last time I tried to report a bug with ATI, I got a nice email telling me that ATI does not provide Linux support, I should instead ask the Linux community. I have since switched all PC's (incl. the Windows boxes) to nVidia graphics cards and will not buy any ATI product again.

I agree and I think Stefan is wonderful. See: https://bugzilla.novell.com/show_bug.cgi?id=340459#c40 The real disappointment is that Stefan went so far as to get ATI in the loop, so I don't know what changed. The "powers-that-be" obviously pushed the decision. That is the frustrating and disappointing part. -- David C. Rankin, J.D., P.E. Rankin Law Firm, PLLC 510 Ochiltree Street Nacogdoches, Texas 75961 Telephone: (936) 715-9333 Facsimile: (936) 715-9339 www.rankinlawfirm.com -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org