On Thursday 07 February 2008 07:23:52 am Aaron Kulkis wrote:
John E. Perry wrote:
As I mentioned in yet another thread, hp wants me to dump suse and restore the machine to its original xp pro configuration, then they'll work with me to find out if my hardware problems (no sound, either under xp or suse, bad readings from kde, power switch dead) can be fixed under warranty.
For this reason (and only this reason), I pull the Windows drive, and buy a different drive to put SuSE on.
When the computer needs repair..the original drive with the Windows installation goes back in solely to please the techs.
FWIW, I had an HP dv6000 with hardware problems, and when I made the support call I did tell them I was running linux though I resisted any suggestions to try Windows and forced them to diagnose it anyways. When I got my ticket to send it in for service, I pulled the drive altogether and placed a sticky on it saying "HDD removed for corporate policy reasons". They fixed my system and sent it back three days later. If you have a hardware problem, don't bother including the drive. They can troubleshoot it without it, and it keeps them from sending it back saying "WON'T FIX" because you have linux on it. Just my 2c... Cheers, KV -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org