On Sun, 2007-09-02 at 14:05 -0400, Felix Miata wrote:
On 2007/09/02 18:41 (GMT+0100) Matthew Stringer apparently typed:
I've never heard of someone being asked what OS/Software they were running when returning faulty hardware, if I had a faulty mobo I'd return it to the vendor not the manufacturer so can't see ever having to speak to Asus or anyone else. A fault would cause problems regardless of OS.
No question if you're obviously dealing with a DOA.
But, after the vendor's no questions asked period of usually 30 days or less, isolation of the fault of a previously working product to a particular software or hardware component is a commonly involved prerequisite to proceeding with an RMA return or replacement. At such point, few vendors will offer anything more than contact information for its manufacturer's support. This is when such questions get asked. Typically, they need to be answered in order to get useful results. Good support asks questions that don't require doz in order to obtain required answers.
But if I knew it wasn't faulty, I just couldn't get it working and had gotten to the point of giving up and wanting my money back then a slight over voltage is usually enough to ensure a premature death! Still the vendor usually supplies 12 months waranty on hardware if I had a component fail after that I'd probably just buy a new one given how cheap they are these days. Saying that after owing PC's since the days of 386's I don't think I've ever had one die on me. I'm still favouring the Asus as the Gigabyte website is horrible to navigate and I can't think of any other manufacturers (given how almost identical all these boards are I wonder who actually makes them before they get branded?). M. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org