Ok, now this is really wierd and disturbing... I just received a second reply from Digital River, and it conflicts with the first "backorder" excuse. WHAT IS custom order about the OpenSuse10.2 boxed set???????????????? Is this a "US ONLY" release??????????????? I guess it is impolite to "publish" another persons' email, but as they were in response to my inquiry...here goes: ------------------------------------------------- Dear Tom Patton, The product that you have purchased is a made to order product. This means when the order is placed, our manufacturing department starts the process of creating the product, this can take up to 7 business days to complete. At that time the product will ship out and a tracking number will be emailed to you. This will allow you to follow you packages progress on its way to your location. Thank you for contacting Digital River for shopNovell. If you have any further questions or concerns, please "reply" to this e-mail. Sincerely, Brandon T. Customer Service Digital River for shopNovell shopnovell_service@novell.com http://shop.novell.com/custserv 1-877-4NOVELL Case ID 1598xxxx Original Message Follows: ------------------------- Good morning, YiJing, Does this mean that Opensuse10.2 has been an overwhelming success? Can you tell me how many packages you HAVE delivered here in the States? Thanks for a reply, and Happy Holidays to you. Tom On Fri, 2006-12-22 at 06:08 -0600, Novell Customer Service wrote:
Dear Thomas Patton,
We apologize for the inconvenience, unfortunately, the product that you ordered is on backorder. Although we do not have an estimated arrival date, we are working with the vendor to obtain more stock as soon as possible. As soon as we receive your product it will be promptly shipped and you will receive a confirmation email at the address you supplied on your order. Rest assured that we will not charge your card until the product ships. Your patience is greatly appreciated.
Thank you for contacting Digital River for shopNovell. If you have any
further questions or concerns, please "reply" to this e-mail.
Sincerely, YiJing C. Customer Service Digital River for shopNovell shopnovell_service@novell.com http://shop.novell.com/custserv 1-877-4NOVELL Case ID 1598xxxx
Original Message Follows: -------------------------
A shopper has emailed customer service with a request.
Selected reasons to contact customer service: ShippingQuestion - ArrivalDate Shopper email: thpnalb@micro-net.com
Shopper comments: You say it is available on 12/18, I ordered on 12/12, and the order still says in process.
When will it ship, and why the dang delay? I fully expected to install it this week while on vacation. Not much hope now!
Tom in NM
If an associated requisition exists, then the following fields will be
completed. Order ID: xxxxxxxxxxx Order Date: December 12, 2006 Site ID: novell Site Name: Novell Shopper Name: Tom Patton
Products in order: Product SKU: 662644470917 Product Name: openSUSE 10.2 Qty Ordered: 1 Amount: $59.95 Shipment Tracking Numbers:
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