Mailinglist Archive: opensuse (3349 mails)

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Re: [SLE] Novell reports loss
  • From: Janne Karhunen <Janne.Karhunen@xxxxxxxxx>
  • Date: Sun, 29 May 2005 20:37:44 +0300
  • Message-id: <200505292037.45475.Janne.Karhunen@xxxxxxxxx>
On Saturday 28 May 2005 03:11, Allen wrote:

> Well if every idiot who can't RTFM and screws up the install would quit
> spamming SUSE-Linux-E with how "bad" 9.3 is maybe they would do a little
> better.

No. They can do better by getting things right with 10.0. Things
definitely don't get better by experienced users being quiet about
existing problems.

Oh, that reminds me of the feedback form. Do they actually listen
to that anymore? Haven't had any answers from there since Novell
took charge. They are supposed to have more experienced support
staff available now, but it surely looks like the exact opposite.
Same goes for documentation. They surely don't bother to make it
easily available anymore.

Reminds me of the Dilbert-classic:
- 'In order to serve our customers better, we've discontinued
technical support.'
- 'Umm, how does that serve customers better?'
- 'We've directed the resources to another areas.'
- 'What other areas?'
- 'Profits. Play along and your bonus will be larger.'

// Janne

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